SAM Pro License Manager Specialist

Role Overview

• The SAM Pro License Manager Specialist is responsible for managing the full lifecycle of software assets and licenses using ServiceNow SAM Pro.
• This role focuses on ensuring compliance, optimizing software usage, and supporting governance for major vendors like Microsoft and Adobe.
• The specialist collaborates with procurement, IT, and business teams to align software asset strategies with organizational goals.

Role & responsibilities

• Manage software assets and entitlements using ServiceNow SAM Pro.
• Maintain accurate inventory and usage data for Adobe, Microsoft, and other key vendors.
• Analyze license agreements and ensure compliance with contractual terms.
• Prepare Effective License Positions (ELPs) and support vendor audits.
• Identify cost-saving opportunities through license optimization.
• Generate reports on software usage, compliance risks, and remediation plans.
• Support renewal planning and entitlement tracking.
• Work with procurement, legal, finance, and IT teams to ensure licensing strategies align with business needs.
• Guide software owners on license management and installation tracking.
• Contribute to SAM governance policies and process improvements.

Preferred candidate profile

• Hands-on experience with ServiceNow SAM Pro.
• In-depth knowledge of Microsoft and Adobe licensing models.
• Experience with software audits and vendor negotiations.
• Strong analytical and reporting skills (Excel, Power BI preferred).
• Excellent communication and stakeholder management abilities.
• Certified Software Asset Manager (CSAM)
• ITIL Foundation
• ServiceNow SAM Certification