Salon and Spa Manager

Job Title: Salon and Spa ManagerJob Summary:

The Salon and Spa Manager is responsible for overseeing the daily operations of the salon and spa to ensure a high standard of service, customer satisfaction, and profitability. This role involves staff management, client relations, inventory control, marketing, and maintaining a clean, safe, and inviting environment.

Key Responsibilities:Operational Management:

• Supervise day-to-day activities of the salon and spa.
• Ensure all services are performed to the highest standard.
• Maintain cleanliness and compliance with health and safety regulations.
• Manage appointment scheduling and resolve any booking issues.

Staff Management:

• Recruit, train, and evaluate salon and spa staff including stylists, therapists, and front desk personnel.
• Schedule staff shifts to ensure adequate coverage.
• Motivate team members and handle employee concerns or conflicts.
• Conduct performance reviews and identify training needs.

Customer Service:

• Ensure a welcoming and professional atmosphere for clients.
• Address and resolve customer complaints or issues promptly.
• Monitor client satisfaction and implement improvements based on feedback.

Financial Management:

• Oversee budgeting, pricing, and cost control.
• Track revenue, expenses, and profitability.
• Manage payroll and commission structures.

Marketing and Promotions:

• Develop and implement promotional campaigns and loyalty programs.
• Coordinate social media and online marketing efforts.
• Partner with local businesses or influencers for promotional events.

Inventory and Supplies:

• Monitor inventory levels and order supplies as needed.
• Manage relationships with vendors and suppliers.
• Ensure all products used meet salon/spa standards.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in business or cosmetology is a plus).
• Certification or diploma in cosmetology, esthetics, or related field (preferred).
• Minimum 2-5 years of experience in salon or spa operations, with at least 1 year in a leadership role.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Knowledge of beauty and wellness trends and services.
• Proficiency in salon/spa management software (e.g., Mindbody, Fresha).
• Customer-focused with strong problem-solving skills.
• Ability to multitask and manage time efficiently.

Work Environment:

• Fast-paced, service-oriented setting.
• May include evenings, weekends, and holiday shifts.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person