Job
Description
As a Bengaluru-based Salesforce System Analyst, GTMS Operations at Samsara, you will play a vital role in driving the company's expansion into India and overseeing the current GTMS ecosystem. Your strong execution skills, advanced influencing and communication abilities, and deep business acumen will be key in collaborating with various teams including Sales Operations, Sales, Finance, Product, and Business Technology to enhance revenue streams and support the entire customer journey. This hybrid role entails spending 3 days per week in the Bengaluru office and working remotely for 2 days, making it open to candidates based in India. Please note that relocation assistance will not be provided for this position. You should consider applying for this role if you are passionate about making a real-world impact on industries crucial to our global economy. Your efforts will contribute to improving safety, efficiency, and sustainability, ensuring essential operations run smoothly. At Samsara, you will have the opportunity to shape your career path, benefiting from a culture that fosters rapid career development and provides numerous chances to excel in a hyper-growth environment. The company's vision to digitize significant sectors of the global economy requires your full dedication and innovative ideas to deliver the best solutions to customers. Joining Samsara means being part of a supportive and high-caliber team that celebrates collective successes and encourages individual excellence. In this role, your responsibilities will include managing and resolving complex issues related to sales, marketing, and customer success workflows. You will act as a subject matter expert in GTM systems, particularly Salesforce, providing operational support for GTM teams and ensuring the smooth functioning of key processes. Collaborating with various teams and stakeholders, you will monitor system performance, track incidents, and produce reports to maintain high service levels. Your role will also involve creating and maintaining support documentation, identifying process improvements, and engaging in cross-functional collaboration to align support efforts effectively. To qualify for this position, you should have over 5 years of IT experience with at least 3 years in Salesforce systems. A strong understanding of Salesforce Sales Cloud, CPQ, and key GTM processes is essential, along with leadership skills to manage and mentor support teams effectively. Excellent problem-solving abilities, communication skills, and experience in optimizing support processes are also crucial for success in this role. While not mandatory, Salesforce certifications, experience with additional GTM systems, and familiarity with agile project management methodologies are considered advantageous. The minimum requirements include a Bachelor's degree in Business, Computer Science, Information Technology, or a related field, with a preference for a Master's degree. Additionally, you should have experience in managing Operations teams, a deep business acumen, advanced influencing and communication skills, exceptional strategic thinking, collaboration skills, and a customer-centric mindset focused on delivering value and a superior customer experience.,
