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Salesforce Senior Technical Consultant - ITSM

Salesforce Senior Technical Consultant - ITSM

Salesforce

6 - 11 years

30 - 35 Lacs

hyderabad bengaluru

Posted:2 months ago| Platform:

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Skills Required

environment management data migration data management coding saml ssl release management crm salesforce marketing automation

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be responsible for the successful delivery of complex Salesforce ITSM solutions for our customers. These technologies include, but are not necessarily limited to Salesforce.com products and APIs, Agentforce , Slack , Apex/Visualforce, Lightning, and integration/ETL technologies.
The solutions you design are built for the long-term and will scale with the customers growth plans seamlessly. You have proven experience integrating systems via API s as well as a strong development background. In this role, we are looking for someone with expertise in Salesforce and with sufficient hands-on experience on the different Salesforce clouds, Integration, Data Management, Apex/Visualforce and Lightning.

Responsibilities

Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
Familiar with source code, version management, and code deployment standards
Maintain a target billable utilization aligned to the role
Ability to understand a project and deep dive to debug issues
Liaise with Salesforce product teams to support client implementations
Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours

Requirements

Minimum of 6+ years hands-on development experience on the Salesforce platform
Must have experience of at least one end to end Service Cloud implementation.
Highly preferred ITIL 4 Foundation Certificate
Ability to debug performance issues , both at client layer and apex layer
Design capability which is compatible with both desktop and mobile devices
Knowledge on different integration patterns
Knowledge on various asynchronous capabilities in salesforce and its use cases
Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds
Understanding of systems architecture and ability to design scalable performance-driven solutions
Understanding of key design patterns and large data volume limitations and best practices
Understanding of data sharing and visibility considerations and how these play into platform architecture
Familiarity with platform authentication patterns (SAML, SSO, OAuth)
Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
Experience with platform security capabilities (TLS, SSL)
Active Salesforce certifications or ability to achieve relevant certifications upon hire
Preferred Salesforce certifications
- Salesforce Service cloud consultant
- Salesforce Sales cloud consultant
Nice to have

Development experience in Agentforce & slack
Salesforce Certified Integration Architecture Designer
Salesforce Certified Community Cloud Consultant Certification
Salesforce Certified Development Lifecycle & Deployment Designer

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Salesforce Senior Technical Consultant - ITSM