Salesforce Senior Success Guide (AMER/EMEA shift)

Salesforce

6 - 10 years

25 - 30 Lacs

hyderabad bengaluru

Posted:2 days ago| Platform:

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Skills Required

salesforce sales cloud salesforce ecosystem salesforce cloud salesforce service cloud salesforce administration

Work Mode

Hybrid

Job Type

Full Time

Job Description

Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize Industry Cloud adoption
Be a trusted Industry Cloud subject-matter expert for the broader Success Guide organization
Run engagements aligned with Industry Cloud product capabilities, tailoring conversations to the unique needs and opportunities of Industry Cloud customers
Build strong relationships with both internal and external business stakeholders
Drive thought leadership through mentoring and knowledge sharing
Impact of the Role:
As an Industry Cloud Success Guide, you will play a critical role in our customers' success and the growth of our organization. Your expertise and guidance will directly influence the quality of a customers' product adoption, satisfaction, and return on investment, ensuring their success in leveraging Industry Clouds' powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration and Teamwork:
Collaboration is at the core of our success, and as a Industry Cloud Success Guide, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers and colleagues in order to help bolster a customers knowledge of the Industry Cloud platform and to drive optimal adoption.
Basic Requirements:
5+ years experience in a customer-facing role in the technology industry
Demonstrated expertise with Salesforce Industry Clouds (OmniStudio, Communications, Financial Services, Health, etc.) strongly preferred. Salesforce Sales or Service Cloud expertise also helpful
Minimum 5 years of development experience in the Salesforce ecosystem and relevant Salesforce certifications including: Required - Salesforce Certified Platform Developer2 Desired - JavaScript Developer, Service Cloud Consultant, System Architect, Field Service Consultant
Preferred Hands-on expertise in Service Cloud capabilities such as Service Cloud Digital Engagement, Service Cloud Voice, Knowledge, Agentforce for Service and Field Service
Experience in developing custom solutions in Salesforce Lightning using LWC and Apex, Proficient in front-end technologies like HTML, JavaScript, and CSS
Familiar with data integration tools and experienced in integrating Salesforce with various business systems, with strong knowledge of SQL, SOQL, Java, JavaScript, SLDS, and custom CSS
Familiarity with platform authentication patterns (SAML, SSO, OAuth). Experience with platform security capabilities (TLS, SSL)
Experience in building scalable solutions using Visualforce, Apex, Web Services, and APIs.
Expertise in Salesforce Flows, Process Builder and advanced declarative automation tools
Experience handling large data volumes, data migration (Data Loader, ETL tools), and performance optimization in Salesforce.
Ability to collaborate with architects, developers, admins, and business stakeholders, translating requirements into scalable solutions
Strong communication skills with an analytical mindset to understand requirements and design effective solutions that meet business needs
Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers
Very strong presentation and consultative skills, able to adapt to deliver effectively to different customer personas
Ability to demonstrate basic understanding and stay up-to-date with emerging technologies
Elite technical acumen, ability to master new, highly complex products quickly
Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues

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