Salesforce Scrum Master

As a Scrum Master / Project Manager, your role will involve leading Agile delivery teams to ensure successful project execution through effective planning, coordination, and stakeholder management. You will act as a servant leader, coach, and facilitator for the delivery team, while also managing project scope, budget, and timelines using a hybrid Agile + traditional project management approach where needed. **Key Responsibilities:** - Facilitate all core Scrum ceremonies such as Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives - Guide and coach teams on Agile principles, values, and best practices for continuous improvement - Remove blockers and impediments to the team's progress and foster a culture of ownership and accountability - Coordinate sprint activities, backlog grooming, and ensure alignment between Product Owners, Developers, and QA teams - Manage project timelines, scope, risks, and deliverables to ensure successful project completion on schedule and within budget - Develop and maintain project plans, RAID logs, and dashboards using tools like Jira, Confluence, MS Project, or similar - Drive status reporting, executive presentations, and ensure transparent communication with all stakeholders - Oversee resource allocation, capacity planning, and cross-functional dependencies - Support financial tracking, forecasting, and project invoicing as needed - Collaborate closely with business sponsors, product owners, and technical leads to align on priorities and scope - Facilitate client meetings, sprint demos, retrospectives, and project steering committee sessions - Act as the primary contact for project-level escalations, governance, and change management - Promote adoption of Agile metrics to monitor and improve team performance - Lead retrospectives to identify process improvements and implement action plans - Champion best practices in DevOps, CI/CD, and Agile at scale models **Required Skills & Qualifications:** - Bachelor's degree in Computer Science, Engineering, or related field - Mandatory certification: Certified Scrum Master (CSM) or Professional Scrum Master (PSM I or II) - Preferred certifications: PMP, PMI-ACP, SAFe Agilist (SA), or PRINCE2 - 8+ years of total experience in IT project delivery, with 3-5 years in an Agile Scrum Master / PM role - Proven experience managing cross-functional teams in distributed and global delivery environments - Strong understanding of Agile frameworks, SDLC, and Waterfall-to-Agile transformation practices - Excellent leadership, communication, and stakeholder management skills - Hands-on experience with project management tools like Jira, Azure DevOps, Rally, or similar **Preferred Qualifications:** - Experience in Salesforce, Cloud, or Digital Transformation projects - Exposure to DevOps automation and Agile at scale environments - Experience working with onshore/offshore models and managing vendor partners - Strong analytical, facilitation, and problem-solving abilities **Personal Attributes:** - Servant-leader mindset with high emotional intelligence - Strong sense of ownership, accountability, and collaboration - Ability to influence without authority and drive change - Excellent communication and presentation skills for senior stakeholders,