632 Salesforce Platform Jobs - Page 6

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be involved in designing, building, and configuring applications to meet business process and application requirements. Your typical day will revolve around creating innovative solutions to address various business needs and ensuring seamless application functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the technical architecture design for Salesforce applications- Implement best practices for Salesforce development- Conduct code reviews and ensure adherence to coding standards Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture- Strong understanding of Salesforce platform capabilities- Experience in designing and implementing Salesforce solutions- Knowledge of Salesforce integration and customization- Experience with Salesforce Lightning components Additional Information:- The candidate should have a minimum of 7.5 years of experience in Salesforce Technical Architecture- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure applications align with business needs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead technical discussions and provide guidance to team members- Stay updated on industry trends and best practices- Conduct code reviews and ensure adherence to coding standards Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture- Strong understanding of Salesforce platform capabilities- Experience in designing and implementing Salesforce solutions- Knowledge of Salesforce integration and customization- Hands-on experience with Salesforce Lightning components Additional Information:- The candidate should have a minimum of 5 years of experience in Salesforce Technical Architecture- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your day will involve collaborating with teams to develop innovative solutions and contribute to key decisions. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the implementation of Salesforce Lightning Web Components Conduct code reviews and provide technical guidance to team members Professional & Technical Skills: Must To Have Skills: Proficiency in Salesforce Lightning Web Components Strong understanding of Salesforce platform capabilities Experience in developing Lightning Web Components Knowledge of Salesforce integration with external systems Hands-on experience in Salesforce configuration and customization Additional Information: The candidate should have a minimum of 5 years of experience in Salesforce Lightning Web Components This position is based at our Bengaluru office A 15 years full-time education is required Qualification 15 years full time education

Responsibilities Solution Development: Translate business requirements into scalable Salesforce solutions, following a configuration-first approach. Adherence to Best Practices: Ensure all development aligns with Salesforce best practices and delivers reliable, high-performance, and reusable solutions. Technical Communication: Construct workflow charts and technical diagrams, as needed, to facilitate effective communication within the technical team. Code Review & QA: Perform peer code reviews and provide support for QA and User Acceptance Testing. Innovation and Updates: Stay current with upcoming Salesforce releases and integrate relevant updates into the technical strategy. Documentation: Prepare clear and concise technical documentation for all implemented solutions. Team Collaboration: Foster a team-oriented, problem-solving environment that values adaptability and creativity. Must-Have Skills Salesforce Expertise: Proficiency in Salesforce development, including: o Configuration (Flows, custom objects, fields). o Core Salesforce Platform(Apex, Migration Tools, SOSL, SOQL, Web Services). o Lightning framework experience, including Aura and Lightning Web Components. Source Control and CI/CD: Experience with source control tools like GitHub, Bitbucket, and CI/CD processes. Soft Skills: Strong analytical, organizational, and problem-solving abilities. o Excellent written and verbal communication skills. o Ability to work independently, manage priorities, and adapt to a dynamic work environment. Customer Service: Demonstrated customer-first mentality with strong interpersonal skills.

Ability to configure Litify ELM and demonstrating the ability to independently problem solve and research solutions Write high quality code with test coverage that accounts for both positive and negative test cases Experienced in Agile/SCRUM and TDD development methodologies Experience developing managed packages on the Salesforce Platform, as a part of the ISV Partner Program

Job Type : Contract (6 Months) Work Hours : 1 PM to 10 PM IST Job Description : We are hiring Integration Developers (SAP CPI and Mulesoft) for a 6-month remote contract position. This role demands strong Salesforce integration experience and expertise in modern integration tools and methodologies. Key Responsibilities : - 5+ years of Salesforce platform experience with deep hands-on expertise across Sales Cloud, Experience Cloud, and Partner Relationship Management (PRM) - Strong command over Apex, Lightning Web Components (LWC), and Salesforce DX - Design and implement scalable integration solutions across enterprise platforms - Provide technical architecture support in agile environments - Lead distributed technical teams and ensure delivery of high-quality integration solutions - Develop and maintain detailed design and QA alignment documentation Preferred Skills : - Experience with integration patterns, performance tuning, and data modeling - Exposure to DevOps tools like Git, Copado, Gearset is a plus - Salesforce Architect certifications (Application Architect, System Architect, or Technical Architect) - Hands-on experience with Salesforce-to-SAP or similar complex integrations

Years of Experience: Salesforce Marketing Cloud Experience 5+ Years Overall Salesforce Experience 8+ years Preferred Certifications: Salesforce Marketing Cloud Email Specialist Salesforce Marketing Cloud Developer Key Responsibilities Salesforce Marketing Cloud and Journey Builder (SFMC) o Leverage expertise in SFMC to execute multi-channel marketing campaigns in email, SMS, social media, Push Notifications and more. o Develop customer segmentation strategies to target marketing efforts to specific populations. o Work with Marketing teams closely to translate the goals of marketing initiatives into strategic campaigns, providing technical guidance, and ensuring smooth execution. Additional Expertise o Meet business requirements in terms of integrations to other systems, such as unique channel API integrations. o Translate complex technical concepts into necessary implementation detail and vice versa, translate those concepts to stakeholders in a digestible way. o Serve as senior level developer for Salesforce.com o Develop high quality, scalable customized solutions within the Salesforce platform to support critical business functions and meet project objectives, requirements and company goals o Contribute to the entire development cycle (analysis, design, code, test, initial pilot/production launch, deploy and production support) o Should be able to work in a multi-vendor environment and able to adapt to the changing needs o Remains current on new Salesforce features and functionality and provides recommendations for process improvements Competencies: Bachelors degree or equivalent level of industry experience in a technical role, developing deep expertise in Salesforce technologies. Strong understanding of customer journey mapping, segmentation within Salesforce, and marketing automation strategies. Proficiency in configuration and customizations within the Salesforce platforms Experience with data analysis and A/B testing, including interpretation of metrics. Solid understanding of Salesforce platform, features and governor limits Strong understanding of Salesforce best practices and design patterns Strong understanding of relational database concepts and designs Experience working with VisualForce pages, Lightning, Apex programming Experience working with integrating 3rd party systems with Salesforce and various web technologies (HTML5, CSS3, jQuery, Javascript, JS frameworks like Angular, Bootstrap) preferred Experience using SOAP, REST and other communication protocols and mechanisms Experience in Agile development preferred

JD - 4-10 years of professional software development experience in Salesforce Minimum 3 years of experience working with Service Cloud Experience in the Salesforce ecosystem, including development with Apex, Visualforce, Custom Objects, Workflows, Triggers, and Jobs Hands-on experience with the Salesforce Lightning framework Salesforce Certified Developer certification required for this role Nice to Have: Understanding of modern UI technologies and frameworks like AngularJS, React, AJAX, Bootstrap Skillset - Apex - Triggers, Workflows, Jobs Service Cloud - Omni-Channel, Case Routing Integrations - API, Middleware, Data Sync CTI - Call Routing, Screen Pop, Call Logging LWC - Lightning Components, Data Binding JavaScript - ES6, DOM Manipulation, Event Handling Salesforce Platform - Security, Custom Objects, Automation Education - BE/B.Tech/ME/M.Tech

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Conga CPQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and collaborating with various teams to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Coordinate with stakeholders to gather requirements- Ensure timely delivery of projects Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Conga CPQ- Strong understanding of Salesforce platform capabilities- Experience in designing and implementing Salesforce solutions- Knowledge of Salesforce best practices- Hands-on experience in Salesforce configuration and customization Additional Information:- The candidate should have a minimum of 5 years of experience in Salesforce Conga CPQ- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to team members while continuously seeking opportunities for improvement in application design and functionality. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement necessary enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture.- Good To Have Skills: Experience with Apex programming and Visualforce.- Strong understanding of Salesforce platform capabilities and limitations.- Experience in integrating Salesforce with other systems using APIs.- Familiarity with Salesforce best practices for application development. Additional Information:- The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to create innovative solutions and ensure seamless application functionality. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead architectural discussions and decisions- Develop technical specifications and architecture designs- Conduct code reviews and ensure coding standards are met Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture- Strong understanding of Salesforce platform capabilities- Experience in designing and implementing Salesforce solutions- Knowledge of integration patterns and best practices- Hands-on experience with Salesforce Lightning components Additional Information:- The candidate should have a minimum of 7.5 years of experience in Salesforce Technical Architecture- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Financial Accounting & Controlling. Experience: 5-8 Years.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Salesforce Platform Development.Experience: 3-5 Years.

Work timings: 2 pm - 11 pm Indian Standard Time. Overview: We are looking for an experienced Senior Salesforce Developer to join our team. The ideal candidate will have a strong background in Salesforce development with a deep understanding of Apex, Lightning (Aura/LWC), and Salesforce integration patterns. The candidate should be able to design and develop solutions that meet business requirements while adhering to best practices and coding standards. Responsibilities Collaborate with cross-functional teams to identify and prioritize project requirements and technical dependencies. Design and develop custom solutions on the Salesforce platform, including Apex, Lightning Components (Aura/LWC), and integration with external systems. Provide technical guidance and mentorship to peer developers and team members. Participate in code reviews and ensure that development standards and best practices are being followed. Develop and maintain technical documentation for all Salesforce customizations. Work with Salesforce administrators to ensure that the platform is configured to meet the needs of the business. Identify and troubleshoot complex Salesforce issues, providing technical solutions and workarounds as needed. Stay up-to-date with Salesforce releases, features, and best practices, and share this knowledge with the team. Experience and Expectations 5+ years of experience in Salesforce development. Strong knowledge of Apex, Lightning Components (Aura/LWC), and Salesforce integration patterns. Experience with Salesforce APIs and third-party integrations. Ability to design and develop complex solutions that meet business requirements while adhering to best practices and coding standards. Experience with Agile development methodologies. Excellent written and verbal communication skills and ability to work collaboratively with cross-functional teams. Salesforce Platform Developer or Architect certifications are a plus.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: FullStack Microsoft .NET Smart Web App.

Role Description Seeking a detail-oriented QA Tester with expertise in Provar automation testing for Salesforce platforms, specifically supporting solutions in the Life Sciences domain. This role will ensure quality delivery of GxP-compliant systems supporting functions such as Commercial Ops, Medical Affairs, and Clinical Engagement.. Key responsibilities Design and maintain automation test scripts using Provar for Salesforce-based platforms (including Health Cloud, Service Cloud, and Experience Cloud) Validate business-critical workflows such as HCP engagement, field medical activities, and CRM-integrated solutions Ensure test coverage and compliance aligned with 21 CFR Part 11, HIPAA, and GxP requirements Collaborate with business analysts and Salesforce developers to derive test cases from business processes in pharma and biotech environments Participate in agile ceremonies and contribute to sprint-level test planning and execution Conduct integration and regression testing across Salesforce and third-party healthcare systems. Technical Skills 3+ years in QA roles with at least 1 year in Provar automation testing Salesforce Experience in Salesforce Life Sciences implementations (CRM, Medical CRM, or CLM) Knowledge of Apex, Lightning Components, SOQL, and Salesforce metadata Familiarity with pharma-specific processes (e.g., HCP profiling, sample management, call reporting) Experience in validated environments and compliance-ready test documentation Exposure to Veeva CRM or Veeva Vault test scenarios Familiarity with Salesforce Health Cloud or Service Cloud Experience with CI/CD integration using tools like Jenkins, GitHub, or Azure DevOps Provar certification or Salesforce Associate Certification. Nice-to-have skills Good to have basic knowledge of Azure platform Qualifications Bachelor's Degree in Computer Science or related science field or equivalent.

In this role of Salesforce Developer ,Job responsibilities include but are not limited to: Develop and maintain advanced Salesforce functionalities, customizations, and integrations to meet business requirements Creating custom solutions by designing and developing Salesforce applications. Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure. Identify and troubleshoot issues related to Salesforce integrations and applications. Participate in code reviews to ensure that the best practices for the existing and new Salesforce solutions are implemented. Stay updated with new Salesforce features & functionalities and recommend best practices to enhance the existing Salesforce implementations. Stay up-to-date with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement Builds a trusting relationship with business stakeholders and leads them to adoption of the best solution with exceptional communication skills Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations Engage in code and technical design reviews of solution implementations to ensure code quality and best practices are maintenance Demonstrating Exceptional analytical, troubleshooting, and problem-solving expertise in the Salesforce Platform Provide Tier 2 and Tier 2 support for complex issues and escalations related to the Salesforce platform covering both Sales and Service cloud Diagnose and resolve technical issues, including but not limited to configuration, customization, integration, and data integrity requirements Job Skills & Qualifications Required: CPQ Experience is Preferred but not required. Bachelors Degree in Computer Engineering, Computer Science or related field (or equivalent in experience) Minimum work experience: 3 years of software development and 4 years of Salesforce application development Bachelors Degree in Computer Engineering, Computer Science or related field (or equivalent in experience) 3+ years of hands-on Salesforce experience with evidence of exceptional ability Experience configuring and developing custom Apex/ Lightning code in the areas of Service Cloud, Sales Cloud, Workflows, Mobile, Single Sign On, APIs, Marketo and integration to enterprise systems. Ability to communicate technical concepts effectively to both technical and non- technical stakeholders Extensive experience developing Apex classes, Apex triggers, VisualForce pages and controllers,JavaScript, JQuery, web services leveraging the Salesforce API in REST, SOAP and Data Management (SQL, XML, JSON) knowledge. Experience with a complete software development life cycle Experience developing with Lightning, OR an SPA framework such as React, Angular, or Knockout. Experience on an Agile Scrum project delivered under Continuous Delivery / DevOps is preferred

Your role We are looking for a highly skilled and experienced Salesforce professional to lead and deliver end-to-end Salesforce implementations. You will be instrumental in driving digital transformation initiatives and ensuring scalable, high-quality solutions that align with business goals. In this role, you will play a key role in: Leading, designing, and implementing 3 to 4 Salesforce projects, including digital transformation initiatives. Developing high-quality, scalable, and customized solutions within the Salesforce platform. Collaborating with cross-functional teams to gather requirements and translate them into technical solutions. Contributing to the full development lifecycle: analysis, design, coding, testing, deployment, and support. Identifying opportunities for application optimization, redesign, and innovation. Staying current with new Salesforce features and recommending process improvements. Working effectively in a multi-vendor environment and adapting to evolving project needs. Your profile Salesforce Clouds Advanced Salesforce Features Salesforce Development Integration Expertise Platform Mastery What you'll love about working here You can shape yourwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work onin tech and engineering with industry leaders or createto overcome societal and environmental challenges. Location - Gurugram,Hyderabad,Pune,Kolkata,Chennai,Mumbai,Bengaluru,Gandhinagar,Noida

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Salesforce Platform Development. Experience: 5-8 Years.

Understanding Business Needs: Design and Develop Custom Solutions using Salesforce platform implement and maintain secure and scalable software applications Integrating with External Systems work collaboratively with other team members Required Candidate profile You need a combination of technical skills like proficiency in Apex, Visualforce, and Lightning Web Components, along with soft skills like problem-solving, communication, and adaptability

Understanding Business Needs: Design and Develop Custom Solutions using Salesforce platform implement and maintain secure and scalable software applications Integrating with External Systems work collaboratively with other team members Required Candidate profile You need a combination of technical skills like proficiency in Apex, Visualforce, and Lightning Web Components, along with soft skills like problem-solving, communication, and adaptability

To ensure the best candidate experience, it is recommended that you apply for a maximum of 3 roles within 12 months to avoid duplicating efforts. Salesforce, the #1 AI CRM, is a place where human agents collaborate to drive customer success. The company values ambition, action, trust, and innovation as integral parts of its culture. Salesforce is seeking individuals who are enthusiastic about enhancing businesses and the world through AI, innovation, and upholding the core values of the company. As a Senior Technical Consultant - DevOps, you will be expected to be an expert in Salesforce DevOps and CI/CD implementation. Your role will involve leading DevOps delivery for small to medium-sized Salesforce projects while supporting Technical Architects on complex, enterprise-scale programs. The ideal candidate should possess a combination of technical proficiency, practical delivery experience, and strong client engagement skills. Responsibilities: - Work alongside client stakeholders to define requirements, deliverables, and manage expectations. - Evaluate existing DevOps processes, tools, and practices, and suggest improvements. - Design and implement suitable DevOps solutions that align with customer needs and commercial constraints. - Drive the selection and utilization of DevOps tools and technologies. - Lead the setup and execution of Salesforce DevOps frameworks for small-to-medium scale projects. - Collaborate with Technical Architects and project leads on larger engagements to develop and implement robust DevOps solutions. - Ensure successful continuous delivery deployments across various environments. - Engage with Salesforce product teams to aid in client implementations. Requirements (Technical Skillset): - At least 6 years of experience on the Salesforce platform, focusing on DevOps, release management, and CI/CD implementation. - Proficiency in Salesforce DX, Salesforce CLI, Metadata API, Apex, and Lightning Web Components. - Strong knowledge of CI/CD tools (e.g., Copado, Jenkins, GitLab, Azure DevOps) and version control systems (GitHub, Bitbucket). - Deep understanding of sandbox strategy, source-driven development, branching strategies, and release governance. - Familiarity with Salesforce deployment models such as Change Sets, Unlocked/Managed Packages, and Metadata deployments. - Exposure to test automation tools (e.g., Selenium, ApexUnit, JMeter) and code quality/security tools (e.g., SonarQube, PMD, Checkmarx). - Experience with Docker, orchestration pipelines, and security integration in CI/CD. - Knowledge of performance monitoring tools (Salesforce Event Monitoring, CloudWatch, Azure Monitor). - Excellent client-facing communication skills and the ability to lead small/medium projects or support architects on large-scale programs. Join Salesforce to unleash your potential across all aspects of your life. The benefits and resources available will help you find balance and achieve your best. By leveraging AI agents, you can amplify your impact and deliver exceptional experiences that customers will love. Apply now to not only shape the future but also redefine what is achievable for yourself, AI, and the world.,

You will be responsible for supporting the implementation and optimization of solutions on Certinia. As a business partner to Avance stakeholders in Finance and Operations, you will provide training and support to optimize their use of Certinia. Your duties will include provisioning user accounts, licensing, roles, and permissions across business systems, as well as monitoring usage to ensure compliance with license allocations. You will manage support requests from inception to resolution, serving as the point of contact for all issues. Additionally, you will develop efficient platform solutions using flows, Lightning components, and APEX codes to address business problems. Ensuring the control and quality of data within assigned business systems will be part of your responsibilities. You will also set up and develop dashboards and reports as needed within business systems. Identifying system enhancements and advocating for their prioritization will be crucial. You will participate in User Acceptance Testing, conduct tests, provide feedback on results, and advocate for an optimal customer experience. Furthermore, you will develop and maintain documentation on Avance business processes and system architecture. Collaborating with cross-functional teams to gather requirements, write user stories, and prioritize them will be essential. Additionally, you will support the Salesforce Platform Lead in training and developing Avance employees, as well as in the development and maintenance of user documentation. Please note that there may be a requirement to work in the US EDT time zone.,