181 Salesforce Platform Jobs - Page 6

Technical Lead: Job Summary: We are seeking a highly skilled and experienced SalesforceTechnical Lead to spearhead the development and support of applications builton Salesforce.com, specifically focusing on Salesforce Service Cloud, ExperienceCloud and Identity, Core cloud. The ideal candidate will possess deep technicalexpertise in Salesforce development, including LWC, Aura, LWR, Apex, andrelated technologies, and will lead a team of developers in deliveringhigh-quality, scalable solutions. This role requires strong leadership, excellent communication skills, and a commitment to adhering to best practicesand Agile/SDLC processes. Responsibilities: Technical Leadership and Architecture: Provide technical leadership and guidance to the development team. Do hands on implementation on the feature as per project priorities Have atleast 7-9 yrs of experience in handling Saleforce Community/Experience, Identity and Core clouds Design and architect scalable and robust Salesforce solutions, particularly within Salesforce Service Cloud, Experience Cloud and Identity. Ensure adherence to Salesforce best practices, coding standards, and governor limits. Oversee the implementation of complex Apex code, LWC, LWR, Aura components, and integrations. Development and Implementation: Lead the development and implementation of custom Salesforce solutions, including Experience Cloud portals, community LWC components, LWR and CMS integrations. Hands on experience in multi region and global markets for more than 30+ markets Develop and maintain high-quality code, ensuring code reviews are conducted and standards are met. Utilize SFDX Scratch Orgs for development, adhering to Git, source-driven development, and trunk-based development principles. Ensure features are usable in both mobile and desktop environments. Code Review and Quality Assurance: Conduct thorough code reviews to ensure code quality, performance, and security. Enforce coding standards and best practices. Comprehensive Documentation of Technical Design & Deployment Documents. Release Management and Support: Support releases and post-release activities, ensuring smooth deployments. Team Collaboration and Mentorship: Mentor and guide junior developers, fostering a collaborative and supportive team environment. Collaborate with business analysts and QA engineers to ensure alignment on requirements and testing. Work closely with client leads to review designs and provide final code reviews. Process Adherence and Reporting: Follow established SDLC processes, code repository guidelines, and access controls. Utilize JIRA for task management and tracking. Provide weekly status and progress reports to project management. Required Skills and Experience: Bachelor's degree in Computer Science, Software Engineering, or a related field. 8+ years of experience in Salesforce development, with a focus on Experience Cloud and Identity. Deep expertise in Apex, LWC, LWR, Aura, Flows, and other Salesforce platform features. Strong understanding of Salesforce governor limits, data access, sharing, and security. Experience with SFDX Scratch Orgs, Git, and source-driven development. Proven experience leading a team of Salesforce developers. Ensure the projects deliverables are in align with defined SLAs Excellent communication and interpersonal skills. Ability to work effectively in an Agile/Scrum environment. Excellent written and verbal communication. Preferred Skills: Salesforce certifications (e.g., Platform Developer I/II, JavaScript Developer I). Experience with CI/CD pipelines.

Position Summary As a Salesforce Enterprise Architect at Gruve, you will be the principal architect, responsible for defining and driving the overall Salesforce strategy and architecture for our diverse clientele You will provide technical leadership, guidance, and best practices, ensuring alignment with business objectives and maximizing the value of the Salesforce platform This is a strategic role offering the opportunity to influence technology decisions, mentor top-tier talent, and accelerate your career in the cloud computing space, Key Responsibilities Enterprise Architecture Vision: Develop and maintain a comprehensive Salesforce architecture roadmap, aligning with business strategy and long-term goals, Solution Architecture: Design and architect complex, scalable, and high-performance Salesforce solutions across multiple clouds and integrations, considering security, performance, scalability, and maintainability, Technical Leadership & Mentorship: Provide technical leadership and mentorship to development teams, fostering a culture of innovation and best practices, Stakeholder Management: Collaborate with business stakeholders, understand their needs, and translate them into effective technical solutions Communicate architectural decisions clearly and effectively, Salesforce Multi-Cloud Expertise: Architect and implement solutions across all relevant Salesforce clouds, including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific clouds (e-g , Health Cloud, Financial Services Cloud), Integration Strategy: Define and govern the enterprise integration strategy between Salesforce and other systems, leveraging APIs, middleware, and integration platforms like Mulesoft, Platform Governance: Establish and enforce Salesforce governance policies, standards, and best practices to ensure consistency and quality across all projects, Risk Management: Identify and mitigate potential technical risks and challenges Develop contingency plans and ensure business continuity, Innovation & Research: Stay at the forefront of Salesforce advancements, researching new technologies and trends, and recommending innovative solutions, Performance Optimization: Design and implement strategies for optimizing Salesforce performance and scalability, Security & Compliance: Ensure that all Salesforce solutions adhere to security best practices and regulatory requirements, Pre-Sales Support: Contribute to pre-sales activities by providing technical expertise, developing solution proposals, and presenting technical demonstrations to potential clients Collaborate with sales teams to understand client requirements and translate them into compelling technical solutions, Qualifications 15+ years of hands-on Salesforce development experience, with significant experience in architecting enterprise-level solutions, Deep expertise in Salesforce platform architecture, including governor limits, security, performance optimization, and best practices, Extensive experience designing and implementing solutions across multiple Salesforce clouds (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Pardot, Industry Clouds, etc ), Strong experience with integration patterns, APIs, and integration platforms like Mulesoft, Proven ability to lead and mentor a team of architects and developers, Excellent communication, interpersonal, and presentation skills, with the ability to influence and lead technical discussions, Strong analytical, problem-solving, and decision-making skills, Experience with enterprise architecture frameworks (e-g , TOGAF) is a plus, Experience in a specific industry vertical (e-g , Legal, Tech, Healthcare, Financial Services) is a plus, Certifications Salesforce Certified Platform Developer I (Required) Salesforce Certified Platform Developer II (Required) Salesforce Certified Technical Architect (Required) Salesforce Certified Application Architect (Preferred) Salesforce Certified System Architect (Preferred) Salesforce Certified Sales Cloud Consultant (Preferred) Salesforce Certified Service Cloud Consultant (Preferred) Salesforce Certified Experience Cloud Consultant (Preferred) Mulesoft Certified Developer (Preferred) Salesforce Data Cloud Consultant (Preferred) ?

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Salesforce Lightning Web Components. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities:- Expected to be an SME- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop efficient and scalable applications using Salesforce Lightning Web Components.- Configure applications to meet specific business process and application requirements.- Collaborate with the team to understand business needs and translate them into technical requirements.- Troubleshoot and resolve any issues that arise during the development process. Professional & Technical Skills: - Must to have Salesforce Lightning, LWC Integration, Apex, Aura, Triggers, Customization and Configuration experience- Strong understanding of Salesforce platform and its capabilities and conduct code reviews and enforce high coding standards- Experience in designing , developing Salesforce applications, and Integrate Salesforce with external systems using REST/SOAP APIs.-Design and build modern, reusable, and responsive UI components using LWC- Experience in configuring Salesforce applications to meet business process and application requirements. -Managing the release cycles, deployments, and version control-Collaborate with stakeholders, business analysts, QA, and admins to ensure alignment and success.-Leadership or mentoring experience in a Salesforce development team-Experience in Salesforce Automation and Knowledge on Generative AI. Additional Information:- The candidate should have 5 to 8 years of experience in Salesforce Lightning Web Components.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful Salesforce solutions.- This position is based at our Hyderabad office. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Salesforce Lightning Web Components. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and developing solutions to meet those requirements. Roles & Responsibilities:- Expected to be an SME- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Design and develop efficient and scalable applications using Salesforce Lightning Web Components.- Configure applications to meet specific business process and application requirements.- Collaborate with the team to understand business needs and translate them into technical requirements.- Troubleshoot and resolve any issues that arise during the development process. Professional & Technical Skills: - Must to have Salesforce Lightning, LWC Integration, Apex, Aura, Triggers, Customization and Configuration experience- Strong understanding of Salesforce platform and its capabilities and conduct code reviews and enforce high coding standards- Experience in designing , developing Salesforce applications, and Integrate Salesforce with external systems using REST/SOAP APIs.-Design and build modern, reusable, and responsive UI components using LWC- Experience in configuring Salesforce applications to meet business process and application requirements. -Managing the release cycles, deployments, and version control-Collaborate with stakeholders, business analysts, QA, and admins to ensure alignment and success.-Leadership or mentoring experience in a Salesforce development team-Experience in Salesforce Automation and Knowledge on Generative AI. Additional Information:- The candidate should have 5 to 8 years of experience in Salesforce Lightning Web Components.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful Salesforce solutions.- This position is based at our Hyderabad office. Qualification 15 years full time education

About the Role We are seeking an experienced Salesforce Administrator and Developer to help drive our Go-to-Market (GTM) systems. The ideal candidate will be a technical expert with deep Salesforce expertise and a passion for creating efficient, scalable solutions that empower our sales and business teams. Primary Responsibilities Design, develop, and maintain complex Salesforce solutions using advanced technologies including: Apex programming Lightning Web Components (LWC) Visualforce development Create and optimize custom Salesforce configurations, including: Custom objects and fields Workflows Process builders Flow automation Develop high-quality, well-documented code adhering to industry best practices and internal coding standards Manage and enhance integrations between Salesforce and external systems using: REST and SOAP APIs Workato integration platform Manage 3rd party tools, including: LinkedIn Sales Navigator Outreach Clay Other relevant third-party sales technologies Required Qualifications 3+ years of Salesforce administration and development experience Expert-level knowledge of Salesforce platform capabilities Strong proficiency in Apex, LWC, and Visualforce Experience with Salesforce integration strategies Proven track record of designing complex CRM solutions Advanced understanding of Salesforce security models and compliance requirements Preferred Qualifications Salesforce Certified Platform Developer certification Experience with CPQ implementation Background in implementing enterprise-level CRM solutions Familiarity with Workato and advanced integration techniques Technical Skills Salesforce Lightning Apex Programming REST/SOAP APIs Process Builder Flow Builder JavaScript Integration Design SOX Compliance Frameworks Soft Skills Strong analytical and problem-solving abilities Excellent communication skills Ability to translate business requirements into technical solutions Collaborative team player Detail-oriented approach to system design and implementation

Salesforce Developer- Remote (India) Work Timing2:30 PM- 11:30 PM IST Company Overview: At Codvo, software and people transformations go together We are a global empathy-led technology services company with a core DNA of product innovation and mature software engineering We uphold the values of Respect, Fairness, Growth, Agility, and Inclusiveness in everything we do. About The Role We are looking for a Salesforce Developer with 4+ years of hands-on experience to join our growing team In this role, you will be responsible for implementing customized Salesforce solutions, working closely with technical leads, architects, and functional consultants to ensure high-quality, scalable delivery This is a great opportunity to contribute to innovative Salesforce projects while developing your technical skills in a collaborative, remote environment. Key Responsibilities Salesforce Development & Customization Develop and customize solutions on Salesforce using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies. Work on configurations, validation rules, and process automation. Implement user interface features and business logic in accordance with best practices. Project Execution Collaborate with team members to understand client requirements and implement appropriate Salesforce functionality. Participate in code reviews and unit testing to ensure the delivery of high-quality code. Assist in data migration, system integration, and deployment activities. Collaboration & Documentation Coordinate with project leads, QA, and admins to ensure timely and smooth project execution. Maintain technical documentation for developed features and customizations. Participate in internal knowledge-sharing initiatives and technical discussions. Continuous Learning Stay updated with the latest Salesforce features, tools, and best practices. Work towards achieving relevant Salesforce certifications. Qualifications 4+ years of hands-on experience in Salesforce development and configuration. Strong experience in Apex, Visualforce, Lightning Components (Aura and LWC), and Salesforce platform features. Good understanding of Salesforce data model, security, and integration capabilities. Familiarity with REST/SOAP APIs, Process Builder, Flow, and SOQL/SOSL. Experience working in Agile environments is a plus. Salesforce certifications (such as Platform Developer I) are a strong advantage. Good problem-solving, communication, and teamwork skills. Show more Show less

Responsibilities Solution Development: Translate business requirements into scalable Salesforce solutions, following a configuration-first approach. Adherence to Best Practices: Ensure all development aligns with Salesforce best practices and delivers reliable, high-performance, and reusable solutions. Technical Communication: Construct workflow charts and technical diagrams, as needed, to facilitate effective communication within the technical team. Code Review & QA: Perform peer code reviews and provide support for QA and User Acceptance Testing. Innovation and Updates: Stay current with upcoming Salesforce releases and integrate relevant updates into the technical strategy. Documentation: Prepare clear and concise technical documentation for all implemented solutions. Team Collaboration: Foster a team-oriented, problem-solving environment that values adaptability and creativity. Must-Have Skills Salesforce Expertise: Proficiency in Salesforce development, including: o Configuration (Flows, custom objects, fields). o Core Salesforce Platform(Apex, Migration Tools, SOSL, SOQL, Web Services). o Lightning framework experience, including Aura and Lightning Web Components. Source Control and CI/CD: Experience with source control tools like GitHub, Bitbucket, and CI/CD processes. Soft Skills: Strong analytical, organizational, and problem-solving abilities. o Excellent written and verbal communication skills. o Ability to work independently, manage priorities, and adapt to a dynamic work environment. Customer Service: Demonstrated customer-first mentality with strong interpersonal skills.

Salesforce Platform Developer Sales Cloud / Community Cloud / LWC / Apex Coding Exp Level: ( 7 + years ) Job Location: Pune / Mumbai / Bangalore/Chennai Shift Timing: 10:00 AM 7:30 PM Skill Required Salesforce Configuration, Customization (Visualforce, Apex Class, Apex Trigger, Asynchronous Apex (Batch, Future, Schedule, Queueable), Aura Component, Lightning web component), Integration (SOAP and REST), Reporting, Salesforce Security 1. Apex Coding 4 years 2. Aura Components / Lightning Components 2 years minimum 4. Integration knowledge Basic 5. LWC 1 year 6. Sales Cloud 3 years 7. Community Cloud Basics Please share the following details along with the most updated resume to geeta.negi@compunnel.com if you are interested in the opportunity: Total Experience Relevant experience Current CTC Expected CTC Notice Period (Last working day if you are serving the notice period) Current Location SKILL 1 RATING OUT OF 5 SKILL 2 RATING OUT OF 5 SKILL 3 RATING OUT OF 5 (Mention the skill)

Salesforce Consultant Sales Cloud / Community Cloud / LWC / Apex Coding Exp Level: ( 7 + years ) Job Location: Pune / Mumbai / Bangalore/Chennai Shift Timing: 10:00 AM 7:30 PM Skill Required Salesforce Configuration, Customization (Visualforce, Apex Class, Apex Trigger, Asynchronous Apex (Batch, Future, Schedule, Queueable), Aura Component, Lightning web component), Integration (SOAP and REST), Reporting, Salesforce Security 1. Apex Coding 4 years 2. Aura Components / Lightning Components 2 years minimum 4. Integration knowledge Basic 5. LWC 1 year 6. Sales Cloud 3 years 7. Community Cloud Basics Please share the following details along with the most updated resume to geeta.negi@compunnel.com if you are interested in the opportunity: Total Experience Relevant experience Current CTC Expected CTC Notice Period (Last working day if you are serving the notice period) Current Location SKILL 1 RATING OUT OF 5 SKILL 2 RATING OUT OF 5 SKILL 3 RATING OUT OF 5 (Mention the skill)

We are looking for a skilled Salesforce Technical Architect with 7-10 years of hands-on experience configuring solutions using the Salesforce platform to implement business solutions for clients. The ideal candidate will have at least 2 years in a leadership or supervisory role and expertise in custom development using technologies like Apex, JavaScript, and Node JS. Roles and Responsibility Lead Apex and Lightning Web Components (LWC) development. Supervise and guide project teams in Salesforce configuration tasks. Establish, promote, and enforce best practices in Apex and LWC development. Collaborate with onsite consultants to gather business requirements and understand client needs. Actively participate in key project meetings, including solution sprint demos, user acceptance testing, and end-user training. Provide technical insights to stakeholders, ensuring a smooth project lifecycle. Job Requirements Expertise in custom development using technologies like Apex, JavaScript, and Node JS. Strong understanding of Apex & triggers, Visualforce pages, and LWC. Experience with automation, process builder, and flow. Excellent communication and interpersonal skills. Proven leadership skills with the ability to mentor and motivate a team. Strong time management skills with the ability to prioritize tasks and use initiative to meet deadlines.

We are looking for a detail-oriented and proactive Salesforce Administrator with hands-on DevOps experience and proficiency in AutoRABIT (Autora). This role will focus on administering the Salesforce platform, managing release processes, and optimizing DevOps automation to ensure secure, efficient, and high-quality deployments. Responsibilities: Perform day-to-day Salesforce administration tasks, including user management, security controls, reports, dashboards, and configuration using Flows and Process Builder. Manage sandbox environments, data migrations, and metadata deployments using AutoRABIT or similar tools (Gearset, Copado). Monitor and maintain DevOps pipelines for Salesforce, ensuring smooth CI/CD processes and version control using Git. Work closely with developers, QA, and release managers to coordinate releases and manage deployment schedules. Create and maintain documentation for administrative processes, release runbooks, and DevOps workflows. Ensure compliance with security policies and governance frameworks across all Salesforce environments. Assist in auditing, troubleshooting, and resolving issues with deployments and configuration changes. Keep abreast of new Salesforce features and functionality andprovidingrecommendations for process improvements Required Qualifications: 35 years of experience as a Salesforce Administrator with strong understanding of Salesforce best practices. Hands-on experience with DevOps tools for Salesforce, especially AutoRABIT (Autora). Proficiency in managing deployment processes, metadata migration, and change tracking. Experience working with Git repositories and version control in a Salesforce context. Strong knowledge of Salesforce platform capabilities, including Flows, permission sets, roles, profiles, and data models. Salesforce Administrator Certification required (Advanced Admin is a plus). Familiarity with agile methodologies and tools like Jira, Confluence, and Slack. Preferred Skills: Knowledge of Apex, LWC, or SOQL (basic development understanding is a plus). Experience with other CI/CD tools like Copado, Gearset, Jenkins, or Azure DevOps. Understanding of Salesforce deployment risk mitigation strategies (backups, static code analysis, impact analysis). Strong communication and documentation skills. Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years.

We are seeking a motivated and experienced Salesforce Team Lead with a strong background in Sales Cloud, Service Cloud, and Lightning Web Components (LWC). The ideal candidate will have 4-7 years of experience in Salesforce development and implementation, with a passion for leading and mentoring a team of Salesforce professionals. As a Team Lead, you will be responsible for overseeing the delivery of high-quality Salesforce solutions, guiding a team of developers, and working closely with cross-functional teams to ensure the successful execution of business requirements. Key Responsibilities: Lead and manage a team of Salesforce developers and administrators, ensuring they deliver quality solutions in a timely manner. Design, develop, and implement Salesforce solutions using Sales Cloud, Service Cloud, and Lightning Web Components (LWC) to address business needs and requirements. Collaborate with business stakeholders to understand requirements and translate them into effective Salesforce solutions. Oversee the development and customization of Salesforce applications, ensuring best practices are followed for design, coding, and deployment. Provide technical leadership and guidance to the team, mentoring junior developers and ensuring continuous learning and growth. Ensure the team adheres to Salesforce development standards and provides high-quality, maintainable code. Lead the planning, design, and implementation of integration strategies between Salesforce and third-party systems. Optimize Salesforce applications for performance, scalability, and user experience. Conduct regular code reviews, testing, and troubleshooting to ensure the delivery of high-quality solutions. Participate in sprint planning, provide progress updates, and manage priorities to meet project deadlines. Coordinate with cross-functional teams (Product, Operations, Business, etc.) to ensure smooth and effective project delivery. Stay up-to-date with Salesforce product innovations, best practices, and emerging technologies, bringing new ideas to the team. Required Skills & Experience: 4-7 years of experience with Salesforce development, particularly Sales Cloud, Service Cloud, and Lightning Web Components (LWC). Strong expertise in Salesforce platform features, including configuration, customization, and automation tools (Flows, Workflows, Process Builder). Proven experience in building and deploying Lightning Web Components (LWC) and leveraging them to enhance user experiences. In-depth knowledge of Apex, Visualforce, SOQL, and Salesforce data model. Experience with Salesforce integrations, including web services (REST/SOAP APIs) and third-party systems. Solid understanding of Salesforce security and sharing models, including profiles, permission sets, and roles. Demonstrated experience with agile development practices and leading teams in a fast-paced environment. Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues in Salesforce. Excellent communication skills with the ability to engage with both technical and non-technical stakeholders. Desired Skills: Salesforce certifications such as Platform Developer I, Platform Developer II, or Sales/Service Cloud Consultant. Experience in Salesforce Communities or Experience Cloud. Familiarity with Salesforce CPQ, Field Service Lightning, or Marketing Cloud is a plus. Experience with Salesforce DevOps processes (CI/CD, Source Control). Knowledge of other front-end technologies such as JavaScript, HTML, CSS. Keywords Sales Cloud,Service Cloud,Lightning Web Components,Salesforce development,Salesforce solutions,Salesforce* Mandatory Key Skills Sales Cloud,Service Cloud,Lightning Web Components,Salesforce development,Salesforce solutions,Salesforce*

Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Human-Centered Change Management, you will serve as a strategic advisor, partnering with Salesforce customers to optimize platform value realization through the design and implementation of change strategies that prioritize the human aspect of transformative change. Working collaboratively with customers and Salesforce delivery teams, you will drive impactful team dynamics, cultivate awareness, and secure alignment with a unified change vision. Leading essential change management and enablement initiatives, you will establish the groundwork for successful and enduring change adoption. Additionally, you will provide guidance, coaching, and mentorship to members of the project team. Responsibilities: Strategic Change Leadership: Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation. Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges. Proactive Engagement and Team Building: Proactively foster high-impact team dynamics, building awareness and securing buy-in for shared change objectives. Collaborate closely with customers and Salesforce delivery teams to ensure alignment and commitment to the change vision. Key Change Management Initiatives: Lead critical change management and enablement activities to facilitate successful and sustained change adoption. Design and implement tailored training programs for stakeholders at all levels to ensure effective utilization of Salesforce platform capabilities. Oversight and Mentoring: Provide oversight, coaching, and mentoring to project team members, guiding them in executing change management strategies effectively. Foster a culture of continuous learning and development within the project team. Facilitate the integration of change management processes into projects. Work closely with administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies. Qualifications: Prosci Certification or equivalent is mandatory, with demonstrated expertise in change management within the context of technology implementations. Salesforce experience is highly desirable. Background in technology or digital transformation projects, showcasing advanced problem-solving abilities and analytical acumen. Minimum of 5 years of dedicated experience in change management, with a strong foundation in Instructional Design. Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across cross-functional teams. Overview: The Manager, Human-Centered Change Management, is a pivotal leader who drives transformative change within organizations by prioritizing the human aspect of change and ensuring alignment with organizational goals and Salesforce platform capabilities. If you are a seasoned Change Management Professional with a track record of success in guiding organizations through complex technology implementations, we invite you to apply and contribute to our mission of driving impactful and sustainable change. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Diverse Lynx is looking for Salesforce Developer to join our dynamic team and embark on a rewarding career journey Meeting with project managers to determine CRM needs. Developing customized solutions within the Salesforce platform. Designing, coding, and implementing Salesforce applications. Creating timelines and development goals. Testing the stability and functionality of the application. Troubleshooting and fixing bugs. Writing documents and providing technical training for Salesforce staff. Maintaining the security and integrity of the application software

So, what’s the role all about? As a Senior Salesforce Engineer, you are responsible for leading the creation and maintenance of customized solutions on the Salesforce platform. This involves designing, developing, and enhancing applications to address specific business needs and maximize the potential of Salesforce. Additionally, provide technical guidance to teams, ensuring the quality and effectiveness of the implemented solutions. How will you make an impact? Design, develop, and customize solutions within the Salesforce platform to meet business requirements, utilizing Apex, Visualforce, Lightning Components, and other relevant technologies. Collaborate with cross-functional teams, including business analysts, architects, and administrators, to understand requirements and translate them into effective technical solutions. Customize and configure Salesforce to create workflows, automation, custom objects, fields, and page layouts to streamline business processes. Integrate Salesforce with other systems and platforms, ensuring data consistency, smooth workflows, and a unified user experience. Maintain and enhance existing Salesforce applications, troubleshoot issues, and provide timely support to users, ensuring system stability and performance. Drive continuous improvement by staying current with Salesforce updates, industry trends, and emerging technologies to recommend innovative solutions. Maintain quality, ensure responsiveness, and help optimize new and existing systems. Have you got what it takes? Preferably Associate or Bachelor's degree in Computer Science, Software Engineering, or a related field or equivalent experience. 4-7 years of experience developing applications on the Salesforce platform, demonstrating the ability to lead development projects and solve technical challenges. Salesforce Platform Developer I and Platform Developer II certifications are required. Previous experience providing technical guidance. 4+ years of software development experience Salesforce Platform Developer I and Platform Developer II certifications are required. Previous experience providing technical guidance Proficiency in customizing and configuring Salesforce Lightning components, Aura components, and Lightning Web Components. Strong experience with Apex, Visualforce, SOQL, and JavaScript within the Salesforce ecosystem. Proven expertise in designing and implementing integrations with other systems using APIs, REST, SOAP, etc. Experience with Salesforce declarative features, including Process Builder, Flows, Workflow Rules, and Approval Processes You will have an advantage if you also have: Familiarity with CI/CD practices for Salesforce deployments. Strong problem-solving skills to analyze complex requirements and design effective technical solutions within the Salesforce ecosystem. Effective communication and collaboration skills to interact with cross-functional teams, gather requirements, and convey technical concepts to non-technical stakeholders. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7077 Reporting into: Tech Manager Role Type: Individual Contributor

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. salesforce developer Responsibilities Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirements Ensuring Salesforce best practices are followed in configuring and customizing the application Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution’s feasibility and functionality Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements , including specifications for user interfaces, customized applications and interactions with internal Salesforce instances Certifications Salesforce AppBuilder Platform Developer I Platform Developer 2 Sales Cloud Service Cloud Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. ? Do 1. Responsibilities Meeting with the IT manager to determine the company’s current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. ? 2. Technical Architect Requirements Bachelor’s degree in information technology or computer science. Previous work experience as a technical architect. ? 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. ? Mandatory Skills: Salesforce Platform Development. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Platform Development. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Diverse Lynx is looking for Salesforce LWC, Integration & Agile Professional to join our dynamic team and embark on a rewarding career journey Design and configure Salesforce to meet the specific needs of the organization Develop custom applications, workflows, and reports within Salesforce Provide support and training to end users to ensure the effective utilization of the platform Migrate data from legacy systems to Salesforce and maintain data integrity Monitor and maintain the security and performance of the Salesforce platform Collaborate with cross-functional teams, such as IT and marketing, to ensure the seamless integration of Salesforce with other systems and tools Troubleshoot and resolve any technical issues Excellent problem-solving and analytical skills