Salesforce Einstein

ParamInfo

2 - 6 years

2 - 6 Lacs

chennai tamil nadu india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

salesforce training architectural design

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

Design and develop
NLP-based chatbots
using the
Salesforce Einstein
platform.
Collaborate with stakeholders to
gather requirements
and define chatbot
functionality and features
.
Develop and maintain
conversational flows
,
intents
, and
entities
within the chatbot framework.
Train and fine-tune NLP models
to enhance chatbot accuracy and performance.
Conduct
regular testing
,
debugging
, and
troubleshooting
to ensure smooth operation across various scenarios.
Monitor
chatbot performance metrics
and
user feedback
to identify improvement areas.
Implement
enhancements
based on insights from performance monitoring.
Document chatbot development processes, including
architecture
,
design decisions
, and
configurations
.
Provide
training and support
to end-users and team members on chatbot usage and best practices.
Stay up to date with
NLP
,
AI trends
, and advancements in
Salesforce Einstein capabilities
.

Technical Skills

Minimum
6+ years of experience
with
NLP-based chatbots
using
Salesforce Einstein
.
Strong understanding of
Natural Language Processing (NLP)
concepts, techniques, and frameworks.
Proficiency in the
Salesforce platform
, including
Einstein Bots
,
Apex
, and
Salesforce APIs
.
Experience with chatbot frameworks like
Dialogflow
,
IBM Watson
, or similar.

Soft Skills

Excellent
problem-solving
and
critical thinking
skills.
Strong
verbal and written communication
abilities.
Effective
team player
with multitasking capabilities.
Demonstrated
leadership skills
with a focus on
team development
and
project success
.

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