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Salesforce Dev Support Professional

Salesforce Dev Support Professional

Salesforce

2 - 8 years

13 - 17 Lacs

hyderabad bengaluru

Posted:1 week ago| Platform:

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Skills Required

data management rdbms sat javascript customer service open source operations crm sql salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Assist third-party developers to troubleshoot their integration with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
Write sample code, client libraries, and contribute to Open Source projects. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community Resolve customer service issues and skillfully manage complex customer service problems. Manage customers expectations and experience in a way that results in high customer satisfaction.

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Assist with the design and delivery of product and other technical training. Review support cases for technical and troubleshooting accuracy. Define and describe technical best practices. Identify product and services up-sell opportunities and describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive. Complete assigned project responsibilities. Meet the monthly goals on KPIs such as CSAT, Productivity.

Experience/Skills Required:

BTech/BS degree in a technical field preferred with a strong academic record. 2 to 8 years engineering / programming work experience. Lightning Experience - Lighting Web Components & Aura Modern Javascript Apex (Synchronous and Asynchronous) Integration - REST/SOAP/Bulk API Debugging/Troubleshooting Errors Visualforce Sites/Communities/Force.com SOQL/SOSL Deployment- Metadata API/ANT Migration tool/CLI Flows/Process Builder Authentication, SSO/Auth Provider Event driven architecture - Platform Events, Streaming API, Change data capture Field Service Lightning (FSL) Mobile Dev Excellent written and verbal communication skills Solid understanding of Internet technologies: firewalls, web servers, web proxy servers, etc Understanding of database concepts and data management (RDBMS) and SQL

Experience/Skills Desired:

Previous experience with Salesforce.com CRM and its technologies.
Experience as a committer in an Open Source project is a plus. Salesforce.com Certified Administrator (ADM201 Certified) Salesforce.com Certified Advanced Administrator (ADM211 Certified) Salesforce.com Certified Developer (DEV401 Certified)

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Salesforce Dev Support Professional