Salesforce Business Analyst

Experience: 7+ Years

Location: Bangalore, Chennai, Gurgaon, Jaipur, Jodhpur, Kolkata, Madurai, New Delhi, Noida, Pune, Warangal, Hyderabad

Work mode: Hybrid (3 days in a week - WFO)

JD for reference as under:

A Salesforce business analyst plays a crucial role in optimizing operations and improving processes by leveraging Salesforce technologies. Here are some key responsibilities and qualifications for this role.

Responsibilities

• Analyzing and capturing requirements, documenting and relaying those to the Technology team members.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
• Writing concepts, functional design, user stories and acceptance criteria, use cases and business process design/requirement documents.
• Being involved in implementation, training, and testing of the solutions
• Supporting business transition and helping to establish change.
• Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.

Minimum Qualifications / Skills

• B.E or B.Tech or MCA
• Relevant experience in business analysis FSL field
• Technical Skills: Proficiency in Salesforce platform, including FSL, and understanding of business processes.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders.
• Problem-Solving Skills: Ability to analyze business needs and develop effective solutions.
• Must have experience in writing the functional design documents and user stories for agile development projects.
• Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.
• Experience in complicated software projects.

Preferred Qualifications/Skills

• Effective stakeholder management
• Fast and independent decision maker
• Confident presenter