Salesforce Business Analyst

Company Name - Trantor Software

Project - Genpact

Job Title: SF Business Analyst

Experience: 5+ Years

Location: Noida, Bangalore, Hyd and open for Genpact locations

Working mode: Hybrid, 3 days in a week

Budget: 20 LPA to 25 LPA

A Salesforce business analyst plays a crucial role in optimizing operations and improving processes by leveraging Salesforce technologies. Here are some key responsibilities and qualifications for this role

Responsibilities

• Analyzing and capturing requirements, documenting and relaying those to the Technology team members.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
• Writing concepts, functional design, user stories and acceptance criterias, use cases and business process design/requirement documents.
• Being involved in implementation, training, and testing of the solutions
• Supporting business transition and helping to establish change.
• Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.

Qualifications we seek in you!

Minimum Qualifications / Skills

• B.E or B.Tech or MCA
• Relevant experience in business analysis FSL field (FSL is good to have)
• Technical Skills: Proficiency in Salesforce platform, including FSL, and understanding of business processes.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders.
• Problem-Solving Skills: Ability to analyze business needs and develop effective solutions.
• Must have experience in writing the functional design documents and user stories for agile development projects.
• Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.
• Experience in complicated software projects.