Salesforce Business Analyst

Responsibilities Gather and document business requirements from stakeholders. Translate business requirements into functional specifications for Salesforce solutions. Conduct backlog analysis and prioritization to ensure alignment with project goals. Collaborate with Salesforce Admin and developers to ensure requirements are met. Perform data readiness checks and manage data redundancy and duplication. Define knowledge categories and topics for Salesforce Knowledge. Conduct user journey preparations and user story reviews. Assist in data modeling and ensure data integrity. Develop and maintain technical documentation for business processes and requirements. Facilitate workshops and meetings with stakeholders to gather requirements and provide updates. Ensure best practices in business analysis and requirements gathering are followed. Provide support during testing and deployment phases to ensure business requirements are met. Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion. Qualifications Minimum 8 years of experience as a Business Analyst in Salesforce projects. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Knowledge of Salesforce Service Cloud and Experience Cloud. Familiarity with AI technologies and data management. Proven experience in translating business requirements into functional specifications. Experience with backlog analysis and prioritization. Ability to perform data readiness checks and manage data redundancy. Excellent documentation skills and attention to detail. Ability to facilitate workshops and meetings with stakeholders. Strong understanding of user journeys and user story reviews. Experience in data modeling and ensuring data integrity. Excellent leadership and management skills. Education / Certification Bachelors/University degree or equivalent experience. Relevant certifications in Business Analysis or Salesforce (e.g., Salesforce Certified Business Analyst) are a plus.