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Accion Labs
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Salesforce Business Analyst

Salesforce Business Analyst

Accion Labs

7 - 12 years

20 - 30 Lacs

Pune Bengaluru Mumbai (All Areas)

Posted:8 hours ago| Platform:

Apply

Skills Required

Salesforce Lightning salesforce business analyst Business Requirement Analysis Service Cloud Requirement Gathering User Stories Sales Cloud Experience Cloud Apex Marketing Cloud

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Description / Skill set:

Key Responsibilities

Requirement Gathering and Analysis:

Work closely with stakeholders to gather, analyze, and document business requirements for Salesforce implementations.
Translate business needs into detailed functional and technical specifications.
Facilitate discovery workshops, process mapping, and gap analysis sessions.

Solution Design:

Collaborate with Salesforce architects and developers to design scalable and effective solutions.
Define and document workflows, user stories, and acceptance criteria to ensure alignment with business goals.
Ensure Salesforce best practices and standards are incorporated into solution design.

Salesforce Implementation and Support:

Act as the primary liaison between business stakeholders and technical teams during Salesforce implementations.
Test Salesforce solutions to validate functionality and ensure they meet business requirements.
Support user acceptance testing (UAT) and provide post-implementation support to ensure adoption.

Stakeholder Collaboration:

Serve as a trusted advisor to business leaders, providing insights on how Salesforce can address their challenges.
Develop and deliver presentations, reports, and documentation to stakeholders at various levels.

Data Management and Analytics:

Ensure data integrity by working with data management teams to validate, clean, and migrate data into Salesforce.
Create and maintain reports and dashboards to provide actionable insights.

Training and Change Management:

Conduct training sessions and create user documentation to facilitate adoption.
Assist in managing organizational change by effectively communicating updates to stakeholders.

Qualifications and Skills

Salesforce Certifications:

Experience:

5+ years of experience as a Business Analyst

• Proven experience in gathering and documenting requirements for Salesforce implementations.

Technical Proficiency:

• Strong understanding of Salesforce features such as Sales Cloud, Service Cloud, Experience Cloud, and CPQ.

• Familiarity with declarative tools (flows, process builder) and third-party integrations.

Analytical and Problem-Solving Skills:

• Ability to assess complex business problems and recommend innovative solutions using Salesforce.

Communication Skills:

• Exceptional verbal and written communication skills, with the ability to engage both technical and non-technical audiences.

Project Management:

• Experience managing multiple stakeholders and working within agile or iterative development frameworks.

Preferred Qualifications:

• Experience in multi-cloud Salesforce implementations.

• Domain expertise in industries such as financial services, healthcare, or retail.

• Knowledge of tools like JIRA, Confluence, or other project management and collaboration tools.

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