Salesforce Administrator - ZETA-V

Key Responsibilities:

1. Serve as the primary system administrator for the Salesforce environment with 200+ users.
2. Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity.
3. Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules.
4. Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials.
5. Complete regular internal system audits and prepare for upgrades and new releases.
6. Work with stakeholders to identify and gather requirements, design solutions, and implement new processes.
7. Provide end-user training and first-line support for Salesforce users.
8. Build and maintain custom reports and dashboards as requested by management.
9. Design and develop advanced dashboards to provide actionable insights for different departments.
10. Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI.
11. Manage data migration, integration, and quality initiatives.
12. Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC.
13. Stay current with new Salesforce features and functionality.

Qualifications:

1. 3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users.
2. Salesforce Administrator Certification (ADM 201) required; additional certifications preferred.
3. Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.)
4. Experience with Salesforce Sales Cloud and Service Cloud.
5. Strong understanding of Salesforce best practices and functionality.
6. Proficiency in data management and data quality processes.
7. Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem.
8. Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable.
9. Excellent problem-solving and communication skills.
10. Ability to translate business needs into functional requirements.
11. Strong project management skills and attention to detail.
12. Bachelor s degree in Information Systems, Computer Science, or related field (or equivalent experience).

Technical Skills:

1. Salesforce Sales Cloud and Service Cloud
2. Salesforce data loader and import tools
3. Salesforce reporting and dashboard creation.
4. AppExchange applications management
5. Experience with Lightning Experience
6. Basic understanding of SQL and database structure
7. Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus)
8. Basic understanding of HTML and CSS

Soft Skills:

1. Excellent verbal and written communication abilities
2. Strong interpersonal skills for working with various stakeholders
3. Proactive problem-solving approach
4. Detail-oriented with excellent analytical skills
5. Ability to prioritize and manage multiple projects simultaneously
6. Customer service orientation and training capabilities