Shift timings: 1 p.m. 10 p.m. (Work from office) Our client is a forward-thinking mid-market information services and research IT Support Specialist - ZETA-V Shift timings: 1 p.m. 10 p.m. (Work from office) Our client is a forward-thinking mid-market information services and research firm poised for growth, serving clients in the financial services and insurance sectors. We are seeking an IT support specialist to resolve day-to-day IT operational issues for all company staff. This position will be office-based, in Pune India and will support a staff of ~200 across US, UK and India. Our current IT infrastructure is cloud-based Office 365, Sharepoint, SFDC and Okta along with a host of SaaS tools form the bulk of our technology footprint. Position Overview: As an IT Support Specialist, you will be the first point of contact for IT support needs, managing our ticketing system, resolving technical issues, and ensuring smooth technology operations for all staff. Key Responsibilities Provide helpdesk support via phone, email, and ticketing system Manage and prioritize support tickets according to urgency and impact Troubleshoot and resolve hardware, software, and network issues Handle staff onboarding and offboarding processes, including account setup/deactivation Configure cloud-based applications and services for new and existing users Document IT processes and maintain knowledge base articles Assist with basic system administration tasks in our cloud environment Requirements: 1-2 years of experience in IT support or helpdesk roles. Providing technical support and troubleshooting for Microsoft 365 applications, including SharePoint, Teams, Outlook, and OneDrive. Managing and maintaining SharePoint sites, libraries, and permissions. Assisting users with Microsoft Office Suite (Word, Excel, PowerPoint) and other productivity tools. Strong knowledge of cloud-based services and applications. Experience with ticketing systems and IT service management. Familiarity with user account management in cloud environments. Basic understanding of networking concepts. Excellent communication and customer service skills. Integrity, Problem-solving mindset and attention to detail. Preferred Skills: Experience with Microsoft 365 Knowledge of identity management and single sign-on solutions Familiarity with remote support tools Basic scripting abilities for automation of routine tasks Familiarity with Salesforce is a bonus What We Offer: Opportunity to grow your skills in a modern, cloud-first environment.
Experience: 0-1 year Key Responsibilities Assisting with recruitment, including posting jobs, screening resumes, and scheduling interviews. Supporting onboarding processes, such as preparing new employee paperwork and ensuring a smooth transition. Managing office supplies, ordering materials, and ensuring a well-stocked office environment. Handling general office administration tasks, including answering phones, greeting visitors, and managing emails. Scheduling meetings, coordinating travel arrangements, and managing calendars. Prior administrative experience, particularly in an HR context, is advantageous. Commerce graduate freshers are also welcome who are interested to make a career in Admin and HR. Preferred Candidate: Male
Shift timings: 1 p.m. 10 p.m. (Work from office) About the Role: We are seeking an experienced Salesforce Administrator Salesforce Administrator - ZETA-V Shift timings: 1 p.m. 10 p.m. (Work from office) About the Role: We are seeking an experienced Salesforce Administrator to join our team. In this role, you will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce CRM platform. The ideal candidate will have a deep understanding of Salesforce functionality and be able to optimize the system to meet our business needs. Key Responsibilities: Serve as the primary system administrator for the Salesforce environment with 200+ users. Handle all basic administrative functions including user account maintenance, role hierarchies, security controls, and data integrity. Maintain and develop Salesforce solutions including workflows, approval processes, custom objects, custom fields, page layouts, and validation rules. Create and maintain comprehensive documentation for processes, policies, application configuration, and help related materials. Complete regular internal system audits and prepare for upgrades and new releases. Work with stakeholders to identify and gather requirements, design solutions, and implement new processes. Provide end-user training and first-line support for Salesforce users. Build and maintain custom reports and dashboards as requested by management. Design and develop advanced dashboards to provide actionable insights for different departments. Continuously improve and optimize the CRM system to drive adoption, efficiency, and ROI. Manage data migration, integration, and quality initiatives. Perform regular data cleaning and maintenance to ensure data integrity and accuracy within SFDC. Stay current with new Salesforce features and functionality. Qualifications: 3+ years of experience as a Salesforce Administrator ideally in a B2B environment supporting 100+ users. Salesforce Administrator Certification (ADM 201) required; additional certifications preferred. Advanced knowledge of Salesforce configuration (profiles, roles, users, workflows, approval processes, etc.) Experience with Salesforce Sales Cloud and Service Cloud. Strong understanding of Salesforce best practices and functionality. Proficiency in data management and data quality processes. Experience with Salesforce integrations (particularly NetSuite Financials) and app ecosystem. Experience integrating Salesforce with marketing automation platforms, particularly Pardot, is highly desirable. Excellent problem-solving and communication skills. Ability to translate business needs into functional requirements. Strong project management skills and attention to detail. Bachelor s degree in Information Systems, Computer Science, or related field (or equivalent experience). Technical Skills: Salesforce Sales Cloud and Service Cloud Salesforce data loader and import tools Salesforce reporting and dashboard creation. AppExchange applications management Experience with Lightning Experience Basic understanding of SQL and database structure Experience with data migration and integration tools (MuleSoft, Jitterbit, etc. is a plus) Basic understanding of HTML and CSS Soft Skills: Excellent verbal and written communication abilities Strong interpersonal skills for working with various stakeholders Proactive problem-solving approach Detail-oriented with excellent analytical skills Ability to prioritize and manage multiple projects simultaneously Customer service orientation and training capabilities
Shift timing: 1 pm to 10 pm (Work from office) About the Role: As our Marketing Operations Specialist, you ll be Marketing Operations and Data Associate - ZETA-V Shift timing: 1 pm to 10 pm (Work from office) About the Role : As our Marketing Operations Specialist, you ll be instrumental in optimizing our newly established lead management framework and building the operational foundation for scalable marketing growth. Reporting to the Demand Generation Lead, you ll tackle critical challenges around audience segmentation, lead qualification, and performance visibility while ensuring our marketing-to-sales handoff process runs seamlessly. This is a hands-on role where you ll directly impact lead quality and conversion rates through data-driven optimization and strategic process improvements. Key Responsibilities: Qualify and enrich inbound marketing leads through lead management and qualification processes, ensuring accurate assignment to sales teams based on fit and readiness criteria. Build and maintain workflows and documentation for lead scoring, routing, campaign attribution, and nurturing. Own maintenance and troubleshooting for our marketing tech stack including tools including Pardot and Salesforce to ensure seamless marketing operations. Identify and implement process improvements to increase marketing efficiency. Build and refine automation, notifications and handover processes across the funnel. Supporting marketing teams with compliance, data management, campaign benchmarking, and workflow enhancements. Build, maintain and optimize campaign reporting that provides visibility on campaign performance, lead progression and attribution, and marketing influence. Day-to-day management of central inboxes listed on the website and used for marketing email deployment; updating contact records and creating new leads in Salesforce as necessary Skills & Capabilities: 4+ years of marketing operations experience with hands-on expertise in Pardot and Salesforce integration. Proven skills in workflow automation and process optimization with focus on eliminating inefficiencies and reducing manual work. Technical proficiency with WordPress, HTML/CSS, and marketing technology troubleshooting. Strong analytical skills with experience building dashboards and reports (Salesforce reporting, Google Analytics, Excel/Google Sheets) Deep understanding of B2B lead management, conversion optimization, and attribution tracking. Ability to work independently while collaborating effectively with sales and marketing teams. Strong attention to detail with excellent research and data validation skills.
Shift timing: 1 pm to 10 pm (Work from office) About the Role : As our Marketing Operations Specialist, you ll be instrumental in optimizing our newly established lead management framework and building the operational foundation for scalable marketing growth. Reporting to the Demand Generation Lead, you ll tackle critical challenges around audience segmentation, lead qualification, and performance visibility while ensuring our marketing-to-sales handoff process runs seamlessly. This is a hands-on role where you ll directly impact lead quality and conversion rates through data-driven optimization and strategic process improvements. Key Responsibilities: Qualify and enrich inbound marketing leads through lead management and qualification processes, ensuring accurate assignment to sales teams based on fit and readiness criteria. Build and maintain workflows and documentation for lead scoring, routing, campaign attribution, and nurturing. Own maintenance and troubleshooting for our marketing tech stack including tools including Pardot and Salesforce to ensure seamless marketing operations. Identify and implement process improvements to increase marketing efficiency. Build and refine automation, notifications and handover processes across the funnel. Supporting marketing teams with compliance, data management, campaign benchmarking, and workflow enhancements. Build, maintain and optimize campaign reporting that provides visibility on campaign performance, lead progression and attribution, and marketing influence. Day-to-day management of central inboxes listed on the website and used for marketing email deployment; updating contact records and creating new leads in Salesforce as necessary Skills Capabilities: 4+ years of marketing operations experience with hands-on expertise in Pardot and Salesforce integration. Proven skills in workflow automation and process optimization with focus on eliminating inefficiencies and reducing manual work. Technical proficiency with WordPress, HTML/CSS, and marketing technology troubleshooting. Strong analytical skills with experience building dashboards and reports (Salesforce reporting, Google Analytics, Excel/Google Sheets) Deep understanding of B2B lead management, conversion optimization, and attribution tracking. Ability to work independently while collaborating effectively with sales and marketing teams. Strong attention to detail with excellent research and data validation skills.
Experience: 2-4 years (WFO) Job Details: We are seeking a detail-oriented and experienced Bookkeeper / Accountant with hands-on expertise in Microsoft Dynamics 365 Business Central. The ideal candidate will manage day-to-day accounting operations, ensure accurate financial records, and support reporting needs while leveraging Business Central to streamline bookkeeping and accounting functions. Key Responsibilities of a Business Central Bookkeeper: Manage daily bookkeeping and accounting tasks in Microsoft Dynamics 365 Business Central. Maintain accurate financial records and reports (PL, Balance Sheet, Cash Flow). Support month-end and year-end closing processes. Collaborate with internal teams for budgeting, forecasting, and audit support. Identify process improvement opportunities within Business Central to enhance efficiency. Requirements: Hands-on experience with Microsoft Dynamics 365 Business Central (Navision experience is a plus). Solid understanding of accounting principles financial reporting. Proficiency in MS Excel, attention to detail, and problem-solving skills. Strong communication and problem-solving abilities.