Job
Description
Role & responsibilities SFDC Certified Admin Sales Cloud, Services Cloud, CPQ PQ Maintaining a fairly complex Salesforce org (500+ users, semi-complex sharing model, flow automations, 3rd party/managed packages and API integrations) Acting as the first line of support for users managing a case management queue for incident and support requests Example case management responsibilities: user management (roles, profiles, permissions), integration user account(s) management, maintaining the security model, record types, workflows, page layouts, reports & dashboards, data management (importing/upserting/merging records) Working with Application Integrations (Some API/development work, requirements gathering, data mapping, transformation, testing) Working with external orgs with minimal supervision for solution support (SFDC Premier Support, Quorum IT Security and Desktop Support teams, other 3rd party consultants and vendor solutions) Mulesoft Integration Platform experience is a big plus Maintaining and customizing the Salesforce org using best practices. Full understanding of options, such as automation, record types vs. page layouts Recognize the application and use of more advanced automation (Apex Calls, Salesforce Flow) Deep understanding of release management – managing multiple Development, Test and Production Organizations Must be Self-sufficient: know where to find help online, user communities, Trailblazer, etc. Plans for and executes on new Salesforce Releases Excellent communication skills required for interactions with both technical and business users Preferred candidate profile
