Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
4.0 - 9.0 years
6 - 12 Lacs
Hyderabad
Work from Office
Role & Responsibilities: Ed Tech Sales Experience Preferred. Must have Sales Experience for at least 2 -4 years before moving into the training role Ability to crack sales and lead with example Fluency in English & Hindi mandatory (spoken & written) + minimum one regional language shall be a plus. New Hire Sales Training on Product + Process + Tools & Soft skills Manage & upskill Bottom & Mid quartile associates Capability & experience to coach/handhold associates on how to make successful legitimate sales Conduct Refresher Training Ability to identify improvement opportunities & propose action plan. Work closely with other departments to facilitate actions & maintain compliance Stakeholder Management Perform data analysis and share monthly dashboards to internal stakeholders Working Days - Monday - Saturday
Posted 1 month ago
9.0 - 13.0 years
17 - 20 Lacs
Bengaluru
Work from Office
We are Hiring a Zonal Trainer - Product & Sales Training for a leading Consumer Appliance Brand. Education: Minimum Graduate - Should have completed a 3 or 4 Years Full Time Regular Course Location: Bengaluru Person will be handling entire Karnataka State Requirements: Minimum of 9 years of Sales & Product training experience (Sales or training experience in Home Appliances retail will be an added advantage) Proficiency in MS Word, Excel, and PowerPoint. Strong understanding of sales processes and product knowledge Excellent presentation and communication skills Ability to work independently and as part of a team Willingness to travel within the assigned zone Proficiency in Kannada, English and Hindi is mandatory. Job Summary: The candidate will be responsible for delivering comprehensive product and sales training to our regional frontline sales teams. This role requires a dynamic individual with excellent communication skills and a proven track record in training and development. Key Responsibilities: Training Need Identification & Training Content Development Identify training needs for the zone/branch and plan training content and programs accordingly. Benchmark products and features with competition and develop comparison videos/presentations for training along with FAQs to enhance the teams abilities to demonstrate own product advantages. Study sales pitches and demo skills used by competitors and other sectors to incorporate best practices. Retail Coach Development Conduct continuous and regular training & store level coaching for Retails Coaches / Team Leaders (who lead a team of 30-35 secondary sales force) to equip them to train their team at the sales counters. Training Delivery Prepare monthly training calendars for branches in consultation with branch offices and ensure execution as per plan (around 14-18 days of training delivery including out-of-station training). Travel to markets regularly (around 10-15 days a month out-of-station travel required) to oversee knowledge transfer at the ground level and provide handholding to Retail Coaches / Team Leaders. Conduct tests, quizzes, and role plays for the secondary sales force during every market visit. Collect feedback from the market and continuously improve the training content. Administration and Reporting Manage training delivery and execution in consultation with branch offices. Manage zone-level training reports and share them with all parties concerned.
Posted 1 month ago
3.0 - 8.0 years
4 - 7 Lacs
Vijayawada
Work from Office
Hiring Sales Trainer Only " Male Candidate" Industry : Insurance Should have experience in Training Age Max 36 Location : Vijaywada Travelling also 8 to 9 Locations Interested Please share cv on swati.bhatia@vrindaglobal.com
Posted 1 month ago
1.0 - 6.0 years
2 - 7 Lacs
Gurugram
Work from Office
Create and execute learning strategies and programs & training. Evaluate individual and organizational development needs. Implement various learning methods companywide. Required Candidate profile Track budgets and negotiate contracts, Hire and oversee Training and L&D Specialists Interview date-31-08-2022 Neha Suman- RoleProduct Service Trainer Industry TypeFMCG Functional Area Teaching & Training Employment TypeFull Time, Permanent Role CategoryCorporate Training Education UG : Graduation Not Required PG : Post Graduation Not Required Doctorate : Doctorate Not Required Key Skills GurgaonSales trainer Product Training Excellent communication skills client handling learning strategies skin care online training FMCG beauty products Training Learning & Development Manager job-shadowing warning Management Systems
Posted 1 month ago
9.0 - 14.0 years
5 - 9 Lacs
Chandigarh, Hyderabad, Delhi / NCR
Work from Office
Design, develop, and maintain MuleSoft integrations and APIs. Strong knowledge of MuleSoft Anypoint Platform, API-led connectivity, and integration patterns required. Location: Chandigarh,Dadra & Nagar Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Daman,Diu,Goa,Haveli,Sikkim
Posted 1 month ago
5.0 - 8.0 years
14 - 16 Lacs
Bengaluru
Work from Office
Design & implement a comprehensive training roadmap Enhance skills of Suraksha Mitra's, field managers, and partners Facilitate train-the-trainer (ToT) programs Institutional Partner Training Digital Learning & Tools Monitoring & Evaluation Required Candidate profile Willing to travel extensively to rural & remote area Cross-functionally to create unified learning outcome Proficiency in Kannada, English & regional language Proficiency in MS Office, LMS platforms
Posted 1 month ago
4.0 - 9.0 years
6 - 12 Lacs
Hyderabad
Work from Office
Requirements: Graduate Higher Education Ed Tech Sales Experience Mandatory Trainer Experience on papers & playing the role for at least 4 years Must have Sales Experience for at least 2 -4 years before moving into the training role Ability to crack sales and lead with example Fluency in English & Hindi mandatory (spoken & written) + minimum one regional language shall be a plus. Roles & Responsibilities : New Hire Sales Training on Product + Process + Tools & Soft skills Manage & upskill Bottom & Mid quartile associates Capability & experience to coach/handhold associates on how to make successful legitimate sales Conduct Refresher Training Ability to identify improvement opportunities & propose action plan. Work closely with other departments to facilitate actions & maintain compliance Stakeholder Management Perform data analysis and share monthly dashboards to internal stakeholders
Posted 1 month ago
0.0 - 1.0 years
0 - 1 Lacs
Hyderabad
Work from Office
Responsibilities: * Collaborate with cross-functional teams on marketing strategies * Attend industry events, build relationships * Generate leads through outreach campaigns * Manage sales pipeline from prospect to close Work from home Sales incentives Performance bonus
Posted 1 month ago
5.0 - 10.0 years
5 - 9 Lacs
Visakhapatnam
Work from Office
We have an exciting and rewarding opportunity available, Senior Business Development Executive, in our Vizag Office. The successful candidates would have proven experience in prospecting and selling BPO/IT services. to prospects in the US and Canada. This is an ideal opportunity for true hunter BDM. 5-10 years of sales experience in selling BPO/IT services to companies in the US and Canada Proven ability to set up conference calls and present to decision makers Must be a true hunter with excellent prospecting, presentation and pipeline building skills Demonstrable track records of meeting sales quota and acquiring new logos Ability to provide sales training and coaching to BDEs and lead by example Must be a proactive team player who will do what needs to be done with minimum supervision Shift Timing: 4PM to 1 AM | 5PM to 2 AM Location: Vishakhapatnam (Work from Office)
Posted 1 month ago
3.0 - 7.0 years
5 - 6 Lacs
Hubli, Chennai, Bengaluru
Work from Office
Roles and Responsibilities Design and deliver training programs for sales teams, focusing on behavioral training, process training, and TNA (Training Needs Analysis). Develop customized learning solutions to address specific business needs and improve employee performance. Collaborate with subject matter experts to create engaging and interactive training content. Conduct regular evaluations to measure the effectiveness of training programs and identify areas for improvement. Desired Candidate Profile 3-8 years of experience in Learning & Development or Sales Training role. MBA/PGDM degree from a reputed institution. Excellent communication, presentation, and interpersonal skills. Required Language Proficiency- Kannada, Tamil,
Posted 1 month ago
5.0 - 10.0 years
14 - 16 Lacs
Bengaluru
Work from Office
POSITION NAME Z onal Trainer: Marketing REQUISITE QUALIFICATION ESSENTIAL Graduation / Graduation + MBA REQUISITE EXPERIENCE ESSENTIAL Minimum 5 years of relevant work experience JOB PROFILE KRA Training Content Development Train the Trainer (Team Leaders) Monitor Training Dissemination and Conduct Model Training Sessions JOB DESCRIPTION Training Content Development Benchmark products & features with competition and develop FAQs to help the teams product comparison skills Choose and create the best medium for dissemination of the selling story by using different mediums viz. AV solutions, other sales aids. Study sales pitches and demo skills used by competition as well as outside the industry in other sectors to incorporate best practices. Assessment, incentives, leader boards Train the Trainer (Team Leaders) Continuous & regular training of the Team Leaders (Off-roll employees who in turn lead a team of 30-35 secondary sales force members) to equip them to train their team at the Sales counters Organize Train the Trainer programs for the Team Leaders and Sales team members via self as well as with specialists in sales skills Monitor Training Dissemination and Conduct Model Training Sessions Prepare Monthly Training Calendar for branches in the zone through team Leaders and ASMs & ensure execution as per plan. Travel to markets regularly to oversee knowledge transfer at the ground level, hand holds the team leaders and ASMs to conduct model training. Conduct tests/ quiz/ role plays for the secondary sales force in every market visit. Collect feedback from the market and improvise the training content on an ongoing basis Also deploy training to on-roll sales team members in all model trainings and via Team Leaders SPECIAL SKILLS - Business context - Innovation - Creative Thinking - Team building - Communication Skills Desired Candidates : Should have exposure in Organizations which we should target- any organization with products that need touch & feel feature demonstration: like Consumer Durables, Laptops, Cameras, Music Systems (Bose and JBL) ,Appliances, Auto, Sales Training Agencies, or some other technical products company (not mobile) Should have experience in Training Sales Employees
Posted 1 month ago
8.0 - 13.0 years
8 - 15 Lacs
Pune
Work from Office
Asia Sales Trainer The Company: Cognex is the largest, most successful, and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image and then analyze it to make sense of whats being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere. The Team: The Global Training Team is responsible for training the sales organization. In effect, we sell to the Sales team helping them reach their highest potential on both a technical level and personal productivity. Cognex is a world leader in Machine Vision technology and our mission is to live the tagline of Advanced machine vision made easy”. With new product offerings every quarter, we’re never bored. Be a part of our innovative and creative team! Job Summary: This position is responsible for the Training and Development of the Asia Sales Team – reporting to the Senior Manager of Global Training. The Asia Sales Trainer helps the Sales Team maximize their impact by teaching them sales skills, organizational skills and product demonstration techniques needed in today’s competitive environment. Cognex makes the best machine vision and ID products in the world. The Sales Trainer’s function is to convey that message to the Sales Team and get them excited to prove it to our customers. This position requires strong collaboration and partnership with the product business units, sales leadership, and corporate employee services (HR). In this role, you will develop techniques and strategies to deliver the right message with energy, enthusiasm and fun. This position is also responsible for promoting the Cognex Culture to the team and should embodies and core values of Cognex including Work Hard, Play Hard and Move Fast. Essential Functions: Conduct ‘Boot Camp’ training sessions for new sales employees. Training classes include instructor-led sessions, live online sessions and e-learning. Assess skills and needs of sales staff and develop training modules and schedules to meet the need. Conduct skills and competency testing of sales staff to ensure staff is at required levels. Teach selling skills, soft skills as well as technical product training. Track results of training sessions completed by sales staff. Update training courses based on latest Cognex product offerings. Use gamification and other creative methods to keep training sessions engaging. Infuse the Cognex Culture of Work Hard, Play Hard, Move Fast into training offering. Knowledge, Skills, and Abilities: Superior communication skills including verbal, presentation and written. High energy presenter to keep all training offerings engaging. Planning skills to be able to schedule multiple course offerings to multiple roles within the sales organization. Experience in industrial automation technologies (Robots, Machine Vision, PLCs, HMI) a plus Expertise in Windows® Operating System. You will be teaching how to configure software programs. Experience in file handling and windows interface is required. Domestic travel range: 25-30% Ability to NOT use wordy PowerPoint slides that are boring boring boring. Minimum education and work experience required: Technical degree or Teaching degree and 5 years work experience Proven training and facilitation experience High-tech or manufacturing company experience preferred Knowledge of and experience with e-learning tools preferred Experience and mastery of MS Office tools including Word/Excel/PowerPoint Role & responsibilities
Posted 1 month ago
2.0 - 7.0 years
5 - 6 Lacs
Chennai, Bengaluru
Work from Office
Provide product sales & selling skills at new dealerships by classroom and OJT. Refresh product sales skills at existing dealership Deliver new product launch sales training Install sales process Maintain dealer sales team database & training records
Posted 1 month ago
0.0 - 1.0 years
2 - 3 Lacs
New Delhi, Ahmedabad, Vadodara
Work from Office
We are looking for enthusiastic and self-motivated Mechanical Engineering freshers who are open to learning and building a career in the sales and service domain of a reputed manufacturing company. This is an excellent opportunity to work closely with industrial machinery, understand customer needs, and provide technical support and service. Key Responsibilities: Understand and learn about industrial products and machinery Assist senior engineers in servicing, installation, and maintenance at customer sites Support the sales team with product demonstrations and customer visits Build strong relationships with existing and potential customers Handle after-sales support and resolve customer technical issues Document reports, service logs, and customer feedback Requirements: Diploma B.E. B.Tech in Mechanical Engineering Eagerness to learn and adapt to fieldwork (sales + service) Good communication and interpersonal skills Willingness to travel within assigned regions Basic understanding of mechanical systems and tools Strong work ethic and customer-oriented mindset What We Offer: On-the-job training and mentorship Career growth in industrial sales and service Opportunity to work with a leading name in the manufacturing industry Performance-based growth and incentives Location- Delhi,Ahmedabad,Vadodara,Rajkot,Mumbai,Pune,Bengaluru
Posted 1 month ago
4.0 - 9.0 years
2 - 4 Lacs
Kolkata, Durgapur, Howrah
Work from Office
1. Recruitment and Talent Acquisition, 2.Training and Development 3. Employee Engagement and Retention 4. Compliance and Reporting 5. Vendor and Stakeholder Management. candidate will have a strong understanding of the FMCG distribution industry.
Posted 1 month ago
6.0 - 10.0 years
6 - 9 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities Product training. Preparing training content/programs. Training delivery to sales staff and beauty therapist. Role would involve 7-8 days Pan India travel in a month. Preferred candidate profile Only female candidates with any graduation having 6+ years of experience in training or L&D in beauty / cosmetic industry. Presentable, smart having good knowledge of beauty /cosmetic vertical. Should be willing to travel Pan India for 7 - 8 days in a month. Interested candidates send their updated CVs on hr31@hectorandstreak.com
Posted 1 month ago
3.0 - 5.0 years
4 - 5 Lacs
Thane
Work from Office
Job Summary: We are seeking a dynamic and experienced Tele-Sales Trainer to lead our mass hiring training initiatives. The ideal candidate will be responsible for conducting back-to-back training batches for tele-sales representatives and working closely with bottom-performing agents to improve their skills and performance. The trainer will play a critical role in driving sales success and maintaining high standards of communication and product knowledge. Key Responsibilities: Conduct daily training sessions for new tele-sales batches (primarily voice-based selling). Design and deliver engaging, product-specific, and sales process-focused training modules. Ensuring customer centric approach and delivering excellent customer service each time. Train sales agents on Ayurvedic product benefits, customer handling, sales scripts, objection handling, CRM tools, and compliance. Continuously evaluate training effectiveness and adjust strategies as needed. Collaborate with the HR and recruitment team to align training schedules with hiring cycles. Monitor and mentor bottom performers during non-training periods, identifying performance gaps and providing one-on-one coaching. Maintain training records, reports, and assessments for all batches. Ensure a smooth transition of trained agents to the live sales floor. Stay updated on Ayurvedic product offerings, industry trends, and customer behavior. Liaison with Sales, Logistics and the Global team to determine Training Need Analysis. Required Skills & Experience: Minimum 3-5 years of experience in tele-sales training , preferably in the FMCG, wellness, or direct sales sector. Proven experience in managing high-volume training batches . Strong knowledge of sales techniques , performance coaching, and motivational strategies. Excellent communication skills in Hindi and English (other regional languages are a plus). Ability to connect with and energize new hires from diverse backgrounds. High level of patience, empathy, and a result-oriented mindset. Basic proficiency with CRM tools and MS Office (Excel, PowerPoint, etc.). Preferred Qualifications: Experience in the Ayurveda or wellness sector is a strong advantage. Certification in sales training, communication, or NLP is a plus. What We Offer: Competitive salary and incentives Fast-paced growth environment Opportunity to shape and impact the future salesforce Work with a purpose-driven brand promoting natural wellness
Posted 1 month ago
3.0 - 8.0 years
8 - 9 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Job Summary: We are looking for a dynamic and experienced Field Sales Training Manager to lead the training and capability development of our field sales team. The ideal candidate will design, implement, and evaluate training programs that equip our field force with the knowledge, skills, and tools to drive performance and deliver exceptional customer engagement. Key Responsibilities: Sales Training Design & Delivery: Develop and deliver structured training programs for new joiners, ongoing skill enhancement, and product knowledge across field sales teams. Capability Building: Assess skill gaps and design interventions to improve productivity, sales techniques, negotiation, objection handling, and territory management. On-the-Job Coaching: Conduct regular field visits with the sales team to provide live coaching, feedback, and performance improvement support. Content Development: Create engaging, practical training materials including presentations, role-plays, case studies, assessments, and e-learning modules. Performance Tracking: Work closely with sales leadership to monitor training effectiveness through KPIs, post-training evaluations, and field performance improvement. Stakeholder Collaboration: Partner with regional managers, HR, and product teams to align training objectives with business needs and go-to-market strategies. Sales Enablement Tools: Roll out tools, checklists, and digital assets that enhance field execution and customer interactions. Requirements: Bachelors degree (MBA or L&D certification is a plus) 3 to 8 years of experience in sales and/or sales training (preferably in field roles) Excellent presentation and facilitation skills Strong understanding of adult learning principles and coaching methodologies Proficiency in MS Office, LMS, and training delivery platforms Willingness to travel extensively (50 to 70% field travel) Preferred Skills: Prior experience in managing sales capability programs across geographies Strong interpersonal and motivational skills Ability to measure ROI of training programs Familiarity with CRM and sales reporting tools
Posted 1 month ago
3.0 - 7.0 years
2 - 6 Lacs
Gurugram
Work from Office
Role Purpose To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery. Roles and Responsibilities Core responsibility is to meet and connect with new hires on a daily basis to understand their issues Liaise with support functions for effective resolution of trainee issues Engage trainees in an effective manner during the Trainee Awaiting Training Phase in order to arrest infant attrition. Effectively audit training labs to check existing lab infrastructure and highlight any changes required Should be able to have excellent rapport with training and WFM stakeholders to understand training requirement and numbers and accordingly allocate and manage training labs Should be able to represent as a Wipro Brand Ambassador in front of new hires Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
0.0 - 1.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 1 month ago
6.0 - 10.0 years
6 - 12 Lacs
Chennai
Work from Office
Key Responsibilities & Accountabilities: Strategic Development: Develop and execute targeted sales training programs specific to the Insurance, Automobile, or Financial sectors, aligned with the companys sales goals and industry requirements. Conduct needs assessments and market research to identify emerging trends and training needs unique to the industry. Program Management: Design and manage training programs, including onboarding for new hires and ongoing development for existing sales personnel. Ensure training content is relevant to industry standards and regulatory requirements, and is updated regularly to reflect changes in the sector. Training Delivery: Lead engaging and informative training sessions, utilizing a blend of classroom, virtual, and experiential learning methods tailored to the sectors nuances. Provide one-on-one coaching and support to sales teams to apply training concepts effectively in real-world scenarios. Collaboration and Communication: Partner with senior leadership and department heads to align training initiatives with business objectives and sector-specific challenges. Communicate training plans, progress, and results to stakeholders, ensuring transparency and alignment with overall business strategies. Performance Tracking: Establish and monitor metrics to evaluate the success and impact of training programs on sales performance and productivity. Analyze feedback and performance data to continuously refine and enhance training strategies. Content Development: Create and maintain comprehensive training materials, including presentations, manuals, case studies, and digital resources, tailored to the Insurance, Automobile, or financial sectors. Ensure content accuracy and relevance, incorporating sector-specific scenarios and compliance requirements. Team Leadership: Manage and develop a team of training professionals, providing direction, support, and growth opportunities. Cultivate a high-performance training culture, fostering innovation and collaboration. Qualifications: Education: Bachelors degree in Business, Sales, Marketing, Human Resources, or a related field. Advanced degree or relevant certification is a plus. Experience: Minimum of 8+years of experience in sales training, with a focus on the Insurance, Automobile, or Financial sectors. At least 3-5 years in a senior or managerial role. Skills: In-depth knowledge of sales processes, methodologies, and best practices specific to the Insurance, Automobile, or Financial sectors. Proven ability to design and deliver impactful training programs and workshops. Excellent presentation, communication, and interpersonal skills. Strong analytical skills to assess training effectiveness and make data-driven improvements. Proficiency with training technologies and platforms. Preferred Attributes: Leadership: Demonstrated ability to lead and inspire a team, manage complex projects, and collaborate with various departments. Experience in a high-growth or large-scale organization within the Insurance, Automobile, or financial sector. Advanced certification in training and development (e.g., CPLP, ATD). Familiarity with industry regulations and compliance requirements. Competencies: Adaptability: Ability to adjust training methods and content to meet the needs of diverse audiences. Empathy: Understanding and addressing the individual development needs of participants. Creativity: Developing innovative and engaging training solutions. Problem-Solving: Effective in identifying and addressing challenges related to training and development. Email: vafia.m@nibavlifts.com
Posted 1 month ago
10.0 - 15.0 years
6 - 12 Lacs
Mumbai
Work from Office
Key Responsibilities: Design, develop, and deliver training programs for employees across all levels—field force to leadership. .
Posted 1 month ago
1.0 - 3.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Bengaluru
Work from Office
NEXA Kalyani Motors JP Nagar is looking for Training & Development Manager /Assistant Showroom Manager to join our dynamic team and embark on a rewarding career journey Design and deliver training programs for employees Manage learning paths, performance metrics, and evaluations Assist in managing showroom operations and sales targets Support customer service and team supervision
Posted 1 month ago
1.0 - 3.0 years
2 - 5 Lacs
Chennai
Work from Office
Key Skills: Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills Skills: Coaching and Feedback Skills: Proficient in MS Excel Skills: Content Development Skills: Instructional Design Skills (a good-to-have skill) Responsibilities: Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors. Reporting and tracking training effectiveness, project effectiveness Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement
Posted 1 month ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
39581 Jobs | Dublin
Wipro
19070 Jobs | Bengaluru
Accenture in India
14409 Jobs | Dublin 2
EY
14248 Jobs | London
Uplers
10536 Jobs | Ahmedabad
Amazon
10262 Jobs | Seattle,WA
IBM
9120 Jobs | Armonk
Oracle
8925 Jobs | Redwood City
Capgemini
7500 Jobs | Paris,France
Virtusa
7132 Jobs | Southborough