Sales Trainer / Training Manager

Job Summary:

We are seeking a dynamic and detail-oriented Sales Trainer / Training Manager to design, develop, and deliver comprehensive training programs that enhance the skills, knowledge, and performance of the sales team. The role is critical in ensuring exceptional customer service and driving sales growth in the highly competitive jewellery retail industry.

Roles & Responsibilities:

Sales Training Delivery:

• Conduct induction training for new sales staff covering product knowledge, selling techniques, grooming, and customer service.
• Deliver ongoing in-store and classroom training to improve sales techniques, upselling, cross-selling, and client engagement.

Product Knowledge:

• Train staff on various jewellery products including gold, diamond, platinum, gemstones, and custom jewellery.
• Regularly update the team on new product launches, promotions, and collections.

Soft Skills & Customer Experience:

• Enhance communication skills, body language, and etiquette for dealing with high-value clients.
• Promote a customer-first mindset and high standards of personalized service.

Performance Monitoring:

• Evaluate training effectiveness through observation, feedback, assessments, and mystery shopping.
• Identify performance gaps and provide coaching to underperforming staff.

Content Development:

• Develop training materials, manuals, SOPs, role-plays, e-learning modules, and visual aids aligned with brand standards.
• Collaborate with marketing and merchandising teams for content updates.

Reporting & Analysis:

• Maintain training records, feedback reports, attendance, and performance tracking.
• Provide monthly training dashboards and improvement recommendations to management.

Required Skills & Qualifications:

• Bachelor’s degree or diploma in Business, Marketing, or related field.
• Minimum 5+ years in sales training, preferably in the jewellery or luxury retail sector.
• Professional certification in training or learning & development is an added advantage.
• Excellent presentation, facilitation, and communication skills.
• Strong understanding of luxury retail selling and jewellery market trends.
• Ability to influence and motivate sales teams.
• Proficiency in MS Office; familiarity with LMS platforms is a plus.
• Multilingual skills are desirable (Malayalam, English, Tamil, Telugu and Kannada).
• Willingness to travel to different store locations for training sessions.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your present Monthly Salary?
• What is your expectation Monthly Salary?
• What is the lead time to join us after receipt of the Offer Letter?

Experience:

• 15years: 6 years (Required)

Language:

• Malayalam (Required)
• English (Required)
• Tamil (Required)
• Kannada (Required)
• Telugu (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Application Deadline: 11/07/2025
Expected Start Date: 01/08/2025