Sales Team Lead

Ileads Auxiliary Services

4 - 9 years

4 - 5 Lacs

Gurugram

Posted:8 hours ago| Platform:

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Skills Required

Health Insurance Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role:

As a Telesales Team Lead, youll play a pivotal role in managing a dynamic sales team, ensuring peak performance in voice-based campaigns for premium domestic clients ( Health Insurance). You will blend strategy with mentorship to boost conversions, elevate service standards, and drive revenue in a fast-paced BPO environment.

Responsibilities:

Lead, motivate, and manage a team of telesales executives across inbound and outbound processes.
Set daily/weekly/monthly sales targets and monitor KPIs to ensure consistent achievement.
Conduct training and refreshers for soft skills, product knowledge, and objection handling.
Monitor calls for quality assurance, provide coaching and performance feedback.
Liaise with operations, and quality teams for recruitment, reporting, and escalations.
Analyze campaign performance reports and develop strategies for improvement.
Handle escalated customer issues with professionalism and problem-solving finesse.
Ensure compliance with client-specific protocols and data protection standards.

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