Sales Support Professional

How you will contribute

• Client and Account Manager Support

  : Provide exceptional support to clients and Account Managers, maintaining harmonious working relationships.

• Email Management

  : Respond to internal and external emails promptly, forwarding them to Account Managers as needed.

• Internal Liaison

  : Collaborate with various internal divisions and utilize different systems to complete daily tasks.

• Work Tracking

  : Maintain well-organized work tracking files.

• Complaint Handling

  : Handle and escalate customer complaints to the respective division with a clear and accurate overview.

• Reporting

  : Provide precise reports to Account Managers when needed, such as order status, projects, sampling, etc.

• Project Loading

  : Load projects into company software based on Account Manager briefs. Tasks include purchasing project-related benchmarks, supporting evaluators on shipping samples to other Creative Centers, updating projects as per Account Manager instructions, requesting bases for line extensions, registering commercial wins, and adding team members.

• Sample Requests

  : Load sample requests through SAP following evaluator submissions.

• Price Letters

  : Create price letters.

• Sample Shipments

  : Book sample shipments through FedEx (local) and DHL (international), tracking them until successfully delivered to the client. Escalate issues with Account Managers and courier providers if necessary.

• Product Codes

  : Request internal product codes for approved fragrances.

• Technical Documents

  : Request technical documents following client requests.

• SAP Usage

  : Use SAP for fragrance and price registration.

• Specs Loading

  : Load specs on new fragrances for QC checks.

• Coordination

  : Coordinate with Customer Service in the manufacturing plant to ensure all necessary steps are completed on time to release orders at the earliest.

• Order Tracking

  : Keep track of order status throughout the entire process, escalating issues with Account Managers if there are delays.

• Customer Master Data

  : Communicate with CMD to load/update accounts.

What you will need to be successful

• Education: University degree.
• Experience: Minimum of 5+ years in a sales support or customer service role, preferably within the fragrance or cosmetics industry.
• Technical Skills: Proficiency in Microsoft Office Suite and other relevant software. Familiarized with SAP.
• Language Skills: Excellent verbal and written communication skills in English; additional languages are a plus.
• Financial Skills: Quotes/ pricing/ budgeting forecasting processes.