Sales Support Executive

Job Description

Job Title: Sales Support Executive Location: Mumbai, India Company: Ralsonics – www.ralsonics.com Industry: Customized Industrial Cleaning & Surface Treatment Equipment Experience: 2–5 years Employment Type: Full-time About Ralsonics Ralsonics is a leading manufacturer of customized industrial parts cleaning and surface treatment systems. Our mission is to engineer high-performance solutions tailored to meet the critical cleaning requirements of industries such as automotive, aerospace, defense, and pharmaceuticals. We pride ourselves on innovation, reliability, and customer-centricity. Role Overview We are looking for a proactive Sales Support Executive who will play a key role in streamlining customer interactions and backend sales operations. This individual will support the sales and proposals teams by managing communication, documentation, CRM systems, and tender processes — ensuring our commercial engine runs efficiently and professionally. Key Responsibilities Customer Communication & Enquiry Handling Acknowledge and respond to customer emails, phone calls, and website enquiries. Route leads and technical queries to the relevant internal teams. Maintain professional and timely communication with prospective clients. Sales Documentation & Coordination Prepare and organize standard commercial documents like quotations, proposals, and vendor registration forms. Maintain and update the sales and enquiry database in the CRM. Track the status of active enquiries and follow up on pending quotations. Tender & Proposal Support Assist in preparing documents for public and private tenders. Coordinate with internal departments to collate the technical and financial information required. Ensure timely submission of tenders and RFPs with proper formatting and compliance. CRM & Reporting Maintain up-to-date records of leads, opportunities, customer details, and interactions in the CRM. Generate regular sales pipeline and enquiry reports for management review. Administrative Support Manage client documentation including NDAs, PO tracking, and invoicing coordination. Support internal meetings by preparing notes, summaries, and follow-up action trackers. Desired Profile Bachelor’s degree in Commerce, Engineering, or Business Administration. 2–5 years of relevant experience in sales coordination, backend sales, or sales operations. Exposure to capital equipment or engineering industry is a plus. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Proficient in MS Office (Word, Excel, PowerPoint); familiarity with CRM tools preferred. Ability to multitask and manage timelines under minimal supervision. What We Offer An opportunity to work in a high-technology, engineering-driven organization. Exposure to the full sales lifecycle of complex capital equipment. Mentorship and growth opportunities across sales, proposals, and operations. A dynamic and collaborative work environment. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Leave encashment Paid time off Provident Fund Compensation Package: Performance bonus Schedule: Day shift Ability to commute/relocate: Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Experience: Sales support: 2 years (Required) Language: English (Required) Work Location: In person