Sales Support Executive

Job Summary:

We are seeking a detail-oriented and proactive Sales Support Executive to join our Freight Forwarding team. The candidate will assist the sales team in managing client communications, preparing quotations, coordinating shipments, and maintaining customer records. This role is critical to ensuring a smooth pre- and post-sales process, enhancing customer satisfaction, and supporting the growth of the business.

Key Responsibilities:

● Coordinate with internal departments (operations, documentation, customer service) to fulfill client requirements.

● Prepare and send freight quotations, proposals, and follow-ups with customers.

● Handle inquiries from existing and potential customers regarding services, pricing, transit times, etc.

● Maintain and update the CRM database with client information, leads, and sales activity.

● Generate and analyze sales reports, pricing sheets, and pipeline updates.

● Support the Sales team in client meetings, presentations, and lead tracking.

● Assist in the documentation process for shipments as required.

● Monitor the progress of shipments and communicate any updates or delays to clients.

● Ensure all sales support functions are compliant with internal SOPs and regulatory guidelines.

Qualifications & Skills:

● Bachelor’s degree in Business, Logistics, Supply Chain, or a related field.

● 1–3 years of experience in a sales support or customer service role within the freight forwarding or logistics industry.

● Knowledge of freight services (Air, Ocean, Import, Export, DDU/DDP, LCL/FCL).

● Strong communication and interpersonal skills

● Proficiency in MS Office (Excel, PowerPoint, Outlook); experience with CRM software preferred.

● Ability to multitask, prioritize, and work under tight deadlines.

● Attention to detail and a proactive attitude.

Preferred:

● Experience in coordinating with overseas agents and international clients.

● Familiarity with Incoterms and customs regulations

Job Type: Full-time

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Evening shift
• Monday to Friday

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 08450904785Application Deadline: 30/06/2025Expected Start Date: 30/06/2025