Sales & Service Manager

Geographical Coverage: Gujarat & MP

Summary of Role:

• To ensure timely installations and service of installed equipment.   
• To ensure lead generation for dialysis equipment & consumables.
• Assist regional sales manager in handling key accounts.
• Assist team in scheduling of urgent / important calls to ensure maximum customer satisfaction.
• Demonstrate strong problem-solving skills & team management skills.

Responsibilities

• Ensure timely installations and service for all equipment.
• Ensure good relations with all KOLs and with technician groups.
• Ensure seamless demo of equipment across India by supporting local team members.
• Nurture key accounts for equipment and consumables.
• Planning and developing strategies to meet customer demands.
• Traveling extensively to build strong customer connect and resolving customer issues on priority.
• Generate leads for equipment from existing and new prospective customers.
• Frequent visits to KOLs to build lasting relationships.
• Resolution of customer complaints on priority.
• Carrying out activities pertaining to market intelligence.
• Building & periodically reviewing the progress of all team members.
• Conducting technician and doctor CMEs along with clinical team.

Qualifications

• 3+ years preferably in medical device industry, background of dialysis industry would be helpful.
• Should possess strong business acumen, ability to manage customer demands and work closely with KOLs to resolve their queries.
• Should have the prior experience of handling Sales & service in concerned region.
• Should be willing and able to coach and develop team members.
• Education- Bachelor's degree or diploma in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related field.