Sales Service Advisor

Company Description

Clipped Assist is Australia's fastest-growing Scratch and Dent club, renowned for providing cost-effective and convenient solutions for repairing minor vehicle damage. The company specializes in offering services that are often not suitable for traditional car insurance claims, catering to both individual and commercial clients. With a program tailored for automotive dealerships and fleets, Clipped Assist provides innovative profit-sharing opportunities. In addition, they offer affordable one-off repairs with a no-commitment booking system, ensuring accessibility and flexibility for customers.

Role Description

This is a full-time, on-site role based in Mumbai for a Sales Service Advisor. The role involves acting as a primary point of contact for customers, ensuring a high level of customer satisfaction. Responsibilities include delivering exceptional customer-focused service, addressing customer inquiries, providing detailed information about services, and ensuring seamless aftersales support. The Sales Service Advisor will also actively contribute to building customer loyalty and enhancing overall service experiences.

Qualifications

• Proven expertise in Customer Satisfaction, Customer-focused Service, and Customer Service
• Strong Communication skills to effectively interact with customers and the team
• Experience in Aftersales support and service
• Ability to handle customer issues with professionalism and efficiency
• Strong problem-solving and relationship-building abilities
• Relevant professional experience in sales or aftersales in the automotive industry is an advantage
• Bachelor's degree in business, marketing, or a related field is beneficial