🚨 We're Hiring | Team Lead – Customer Service (Manager/Executive) | Mumbai Office 🚨 Are you passionate about delivering outstanding customer experiences and leading from the front? We are looking for a Team Lead – Customer Service (Manager/Executive) to join our growing team in Mumbai , supporting high-value clients from Australia and the USA . 📝 Job Description: The ideal candidate loves engaging with customers, solving problems proactively, and guiding a team to success. You will play a key role in converting every customer interaction into a positive experience and helping them become brand evangelists. 🔧 Key Responsibilities: Handle customer interactions across phone, email, and live chat Provide accurate and knowledgeable answers on products, pricing, and availability Collaborate with internal teams to fulfill customer needs efficiently Ensure timely and accurate data entry across CRM and support platforms Support and mentor team members for improved performance and service standards Maintain clear communication with clients, aligned with Australian and US time zones 🎯 Required Skills & Qualifications: Minimum 3 years of experience in customer support or a similar role Strong command over spoken and written English is a must Excellent phone etiquette and interpersonal communication skills Experience handling international clients (Australia/USA preferred) Highly organized with the ability to multitask and prioritize effectively Proficient with customer service tools and data platforms 📍 Location: Mumbai 🕒 Work Hours: As per Australian Standard Time (AST) 💼 Industry: Motor Vehicle Manufacturing 📅 Employment Type: Full-Time