Sales Representative

Job Description

Job Title: Reservations & Guest Relations Executive Location: Sea Shells Lakshadweep (Remote/On-site as required) Resorts: Sea Shells Agatti & Sea Shells Kavaratti About Us: Sea Shells Lakshadweep is a premium hospitality brand operating boutique island resorts in Agatti and Kavaratti. We specialize in offering luxury experiences at affordable prices, with a strong focus on guest satisfaction and personalized service. We are currently looking for a dynamic and responsible individual to join our Reservations & Guest Relations team. Key Responsibilities: Manage and coordinate all guest reservations (phone, email, and online platforms) Maintain consistent communication with guests before arrival, during the stay, and even after departure to ensure satisfaction and collect feedback Build long-term guest relationships and assist in creating repeat business opportunities Maintain reservation records, guest databases, and operational tracking using Excel, Word, and PPT Work closely with the sales and operations team to ensure a seamless guest experience Assist in creating basic marketing content and designing promotional posters for offers/packages (preferred) Coordinate with internal departments for airport transfers, permits, and other guest-related logistics Requirements: Fluent in English and Hindi (spoken and written) Strong communication and follow-up skills – not just call handling, but relationship management Confident personality with a professional and polite demeanor Proficient in MS Excel, Word, and PowerPoint Basic knowledge of marketing and visual design tools (Canva or similar – preferred) Prior experience in hospitality or customer service is an added advantage What We’re Looking For: We're not looking for someone to just take calls. We're looking for someone who takes ownership of the guest journey – someone proactive, detail-oriented, and passionate about creating lasting impressions through genuine hospitality. How to Apply: If you think you're a good fit, please send your CV and a short note about why you'd like to work with Sea Shells Lakshadweep Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Language: English (Preferred) Work Location: In person Speak with the employer +91 9383443467 Expected Start Date: 27/06/2025