Sales Officer (SO)

A sales officer is responsible for generating revenue by promoting and selling products or services, which includes identifying and acquiring new clients, maintaining customer relationships, and closing sales deals. Key duties include developing sales strategies, making sales calls, handling customer inquiries, achieving sales targets, and analyzing performance data.

• Lead generation and sales: Prospect for new clients, conduct cold calls, and follow up on leads to explain products and encourage purchases.
• Client relationship management: Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Sales strategy and planning: Develop and implement sales plans and strategies to meet company goals and sales targets.

Product knowledge: Maintain a deep understanding of company products and services to answer customer questions accurately and provide solutions

Sales administration: Prepare and present sales reports, proposals, and quotes. Track sales data and maintain accurate records.

Customer service: Address customer inquiries and complaints, and provide after-sales support to resolve issues.

Market and competitor analysis: Conduct market research to identify trends, understand customer needs, and monitor competitor activities.

Team collaboration: Work with other departments, such as marketing, to develop promotional activities and ensure a cohesive customer experience.