Sales Manager - Proactive

Marriott

1 - 6 years

1 - 6 Lacs

Mumbai Maharashtra India

Posted:1 month ago| Platform: Foundit logo

Apply

Skills Required

Guest Services Upselling Reservation Management Administrative Support Team Coordination

Work Mode

On-site

Job Type

Full Time

Job Description

Guest Relations & Issue Resolution:
Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues
Answer, record, and address guest calls, questions, and requests promptly
Welcome and acknowledge guests per company standards
Anticipate guest service needs and express genuine appreciation
Sales & Loyalty Services:
Use sales techniques such as up-selling to maximize revenue
Maintain and enhance guest loyalty while promoting Marriott offerings
Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers)
Promote internal and external brand image awareness
Reservations & Rewards Processing:
Handle all reservation requests, changes, and cancellations via phone, fax, or mail
Enter Marriott Rewards information accurately into booking systems
Process reward redemption requests efficiently
Administrative & Team Support:
Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support
Assist management in employee training and motivation efforts
Monitor team performance to ensure quality standards are met
Communication & Professionalism:
Communicate clearly and professionally in both speech and writing
Follow telephone etiquette; review and prepare written documents accurately
Maintain clean and professional appearance, and protect proprietary information
Team Collaboration & Physical Requirements:
Support team objectives and maintain positive relationships with coworkers
Respond effectively to employee concerns
Read and verify various types of information
Lift, move, carry, or push items up to 10 pounds independently
Perform additional reasonable duties as assigned

More Jobs at Marriott

Life Guard

Nasik, Pune, Nagpur, Mumbai, Thane, Aurangabad

Experience: Not specified

INR 2 - 4 Lacs

University Intern - Marketing

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

Experience: Not specified

Salary: Not disclosed

Loss Prevention Associate

Nasik, Pune, Nagpur, Mumbai, Thane, Aurangabad

2 - 7 yrs

INR 2 - 3 Lacs

Sales Manager

Mumbai

4 - 11 yrs

INR 8 - 9 Lacs

Director - Food & Beverage - EXPAT

Mumbai

13 - 20 yrs

INR 25 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.