Sales Manager

Role & responsibilities

Sales Manager

Key Responsibilities:

Sales & Cross-Sell Strategy:

• Drive personal loan sales through

  cross-sell to existing customer base

  (salary account holders, credit card holders, etc.).
• Identify business opportunities through

  customer profiling, data analytics, and relationship deepening

  strategies.
• Ensure achievement of monthly, quarterly, and annual sales targets across regions.
  

Team Management:

• Lead, mentor, and develop a team of Relationship Officers / Executives to drive sales productivity.
  
• Set clear targets, monitor performance, and conduct regular performance reviews.
  
• Implement training, coaching, and development programs to build sales capabilities.
  

Customer Relationship & Retention:

• Maintain high customer satisfaction by ensuring a seamless loan application and disbursal process.
  
• Leverage internal CRM tools and customer data to enhance conversion rates.
  
• Ensure proper handling of customer queries and grievances.
  

Process & Compliance:

• Ensure adherence to internal policies, regulatory guidelines, and audit standards.
  
• Coordinate with credit, operations, and risk teams to ensure fast and accurate processing of loan applications.
  
• Ensure quality sourcing and control delinquency levels through strong post-sale monitoring.
  

Key Requirements:

• Education:

  Graduate in any discipline (MBA/PGDM preferred).

• Experience:

  3-8 years of relevant experience in retail lending / personal loan sales, with at least 2-3 years in a team leadership role.
• Proven track record in

  cross-sell models

  , preferably within a bank or NBFC.
• Strong understanding of personal loan underwriting, credit evaluation, and KYC norms.
  

Key Skills:

• Team Leadership & People Management
  
• Cross-Sell Sales Strategy
  
• Strong Communication & Interpersonal Skills
  
• Data-Driven Sales Planning
  
• Customer-Centric Approach
  
• Negotiation & Objection Handling
  
• Knowledge of Loan Origination Systems (LOS) & CRM tools

Preferred candidate profile