Sales Manager

Role & responsibilities

Key Responsibilities

Sales Leadership & Team Management

• Lead, mentor, and manage a team of PhD Sales Counselors and Study Abroad Advisors.
• Monitor daily, weekly, and monthly sales activities and performance.
• Set and track team targets, ensure consistent follow-up on leads and closures.
• Conduct regular sales reviews and performance evaluations.
• Identify training needs and implement upskilling initiatives to improve team effectiveness.
• Ensure adherence to the sales process and optimize conversion ratios.

Reporting & Process Monitoring

• Maintain detailed and accurate performance reports of each team member.
• Prepare weekly and monthly branch performance dashboards for management.
• Monitor CRM usage and lead pipelines to ensure efficiency and transparency.
• Ensure SOPs are followed and suggest improvements to streamline workflows.

HR & Recruitment Responsibilities

• Coordinate and lead hiring for sales counselors, admin staff, and other key roles.
• Collaborate with the leadership team on workforce planning and team expansion.
• Conduct first-level interviews and coordinate onboarding processes.
• Monitor employee performance and assist with probation reviews, appraisals, and exits.
• Address team grievances and maintain a positive work environment.
• Track attendance, leave records, and ensure adherence to HR policies.

Branch Operations

• Oversee day-to-day office operations to ensure a productive and organized workplace.
• Ensure timely resolution of any admin or facility-related issues.
• Act as the point of contact for inter-departmental coordination and leadership reporting.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a fast-growing, impact-driven educational brand.
• Professional growth and leadership exposure.
• Supportive team culture and a positive work environment.

Preferred candidate profile

• Bachelors or Masters degree in Business Administration, HR, or related fields.
• Minimum 3 years of experience in team management or a similar leadership role.
• Strong background in sales (preferably in the education sector) with a proven track record of target achievement.
• Experience with HR functions including hiring, onboarding, and performance management.
• Excellent communication, leadership, and organizational skills.
• Proficiency in using CRM tools, Microsoft Excel, and reporting dashboards.
• Ability to multitask and work in a fast-paced, result-driven environment.