Sales Manager

Company Description

Prioritizing customer satisfaction, we integrate sales, service, and parts under one roof, ensuring fast and efficient service. This allows our customers to fully enjoy the convenience and pleasure of owning a Toyota vehicle.

Toyota Motor Corporation, a global leader in the automotive industry, manufactures vehicles in 27 countries and markets its products in over 170 countries and regions. Founded in 1937 and headquartered in Toyota City, Japan, Toyota employs nearly 350,000 people worldwide.

Role Description

• Anticipate sales and expenses goals monthly and annually and prepare departmental operating budget.
• Train and monitor automotive sales employees and process and monitor commission sheets and payroll.
• Determine and upgrade in compliance with Federal and State laws affecting automotive sales.
• Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval.
• Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system.
• Recommend color, model and equipment based inventory needs.
• Direct staffing, performance evaluation and training for effective functioning of sales and service programs.
• Review and monitor customer preference and operational records to focus automotive sales efforts.
• Consult with department heads for advertising services and securing equipment and customer information.
• Discuss with prospects on equipment needs and advise on type of automotive equipment to buy.
• Handle retail related concerns and coordinate with salespeople to close vehicle purchase deals.
• Responsible for purchasing, appraising and managing inventory.
• Forecast annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses.
• Hold scheduled sales training and meetings to plan and implement automotive sales objectives.
• Respond to customer complaints and ensure highest level of customer satisfaction.

Qualifications

• Experience :- 10 to 17 Years in Automobile Industry
• Experience in automobile industry is preferred
• Bachelor's degree in Business Administration, Marketing, or related field
• Management Experience: Prior experience in a supervisory or management role, such as a Sales Supervisor or Assistant Sales Manager, is often required. This includes overseeing a sales team, managing sales processes, and achieving sales targets.
• Automotive Industry Knowledge: In-depth knowledge of the automotive industry, including vehicle features, financing, leasing options, and the competitive landscape, is essential.
• Leadership and Team Management: Strong leadership skills to motivate and manage a sales team, including training and development.
• Sales Skills: Excellent sales techniques, customer service skills, and the ability to close deals effectively.
• Communication Skills: Strong verbal and written communication skills to interact with customers, staff, and upper management.
• Analytical Skills: Ability to analyze sales data, market trends, and develop strategies to improve sales performance.
• Negotiation Skills: Expertise in negotiation to close deals and resolve customer issues.