Posted:18 hours ago|
Platform:
On-site
Full Time
Guest Interaction and Service Management: Contact appropriate departments (e.g., Sales, Accounting) to resolve guest requests, calls, or issues. Use effective sales techniques, including up-selling, to maximize revenue while ensuring guest loyalty to Marriott. Determine and offer complimentary services or gifts (e.g., rewards points, show tickets) to guests as a gesture of appreciation. Promote awareness of the Marriott brand image internally and externally. Process requests for Marriott Rewards points redemption. Handle all reservation requests, changes, and cancellations via phone, fax, or mail. Enter Marriott Rewards details accurately into the reservation system when processing guest bookings. Answer, record, and resolve guest calls, questions, and concerns in a timely manner. Administrative and Sales Support: Perform general office duties in support of Sales and Marketing (e.g., filing, emailing, typing, faxing). Assist management in training and motivating employees; set a positive example as a role model. Maintain confidentiality of all proprietary information and protect company assets. Team Collaboration and Communication: Welcome and acknowledge all guests according to Marriott's standards; anticipate and address guest service needs. Communicate with others using clear, professional language; answer phone calls with proper etiquette. Develop and maintain positive working relationships with team members to achieve common goals. Monitor the performance of others to ensure adherence to quality expectations and standards. Review and verify information in various formats for accuracy.
Marriott
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