Sales Executive (Hotel Sales)

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Role Summary:

Reservations & Sales Executive

Key Responsibilities:

Reservations:

• Handle booking inquiries via phone, email, OTA platforms, WhatsApp, and direct calls.
• Confirm, modify, and cancel reservations as required with accurate records.
• Ensure all bookings are correctly updated in the Property Management System.
• Coordinate guest requirements and special requests with the operations team.
• Prepare daily reservation reports and maintain booking status updates for management.

Sales:

• Upsell resort packages, wellness offerings, and exclusive experiences to increase revenue.
• Manage group booking inquiries for leisure, weddings, and corporate retreats.
• Develop and maintain relationships with travel agents, corporate clients, and tour operators.
• Support promotional sales efforts and resort campaigns to drive business.
• Follow up on leads and maintain a proper sales pipeline and guest database.

Candidate Requirements:

• Minimum 1–2 years of experience in hotel or resort reservations/sales.
• Graduate in Hospitality, Business, or Tourism is preferred.
• Strong verbal and written communication skills in English and Hindi.
• Knowledge of OTA portals (Booking.com, MMT, Agoda, etc.) and reservation software (IDS, Opera, etc.).
• Self-motivated, target-driven, and well-organized.