Sales Executive

Telesales typically revolve around achieving sales targets, generating leads, and ensuring customer satisfaction through effective phone-based interactions. These KRAs often include metrics like conversion rates, sales volume, call volume, and customer feedback.  Specific KRAs for Telesales Representatives: Sales Target Achievement: Meeting or exceeding assigned sales quotas or revenue targets.  Lead Generation: Identifying and qualifying potential customers through outbound calls and other communication methods.  Conversion Rate: Converting leads into actual sales or successful transactions.  Call Volume: Making a sufficient number of outbound calls to reach potential customers.  Customer Satisfaction: Ensuring positive interactions and addressing customer needs effectively.  Product Knowledge: Demonstrating a strong understanding of the products or services being sold.  Communication Skills: Effectively communicating product information, addressing customer concerns, and closing sales deals.  Follow-up: Conducting timely follow-up calls to nurture leads and close deals.  Data Accuracy: Maintaining accurate records of customer interactions and sales data.  Compliance: Adhering to sales processes and compliance guidelines.