E-City Bioscope Entertainment

Telesales typically revolve around achieving sales targets, generating leads, and ensuring customer satisfaction through effective phone-based interactions. These KRAs often include metrics like conversion rates, sales volume, call volume, and customer feedback. Specific KRAs for Telesales Representatives: Sales Target Achievement: Meeting or exceeding assigned sales quotas or revenue targets. Lead Generation: Identifying and qualifying potential customers through outbound calls and other communication methods. Conversion Rate: Converting leads into actual sales or successful transactions. Call Volume: Making a sufficient number of outbound calls to reach potential customers. Customer Satisfaction: Ensuring positive interactions and addressing customer needs effectively. Product Knowledge: Demonstrating a strong understanding of the products or services being sold. Communication Skills: Effectively communicating product information, addressing customer concerns, and closing sales deals. Follow-up: Conducting timely follow-up calls to nurture leads and close deals. Data Accuracy: Maintaining accurate records of customer interactions and sales data. Compliance: Adhering to sales processes and compliance guidelines.