Sales Development Representative

Role Overview

As a Sales Development Representative atkim.cc, you will play a key role in building and driving the sales pipeline for our AI + Human hybrid support platform tailored for e-commerce and D2C brands. This role is focused on engaging with decision-makers across the North American market, helping them improve customer support outcomes with scalable, intelligent solutions.This is a Bangalore-based position. Candidates must be either located in Bangalore or willing to relocate, with a mandatory 5 days/week in-office presence. You must also be willing to work US business hours to support outreach and meetings.

Key Responsibilities

• Understand the e-commerce and D2C landscape in North America and identify howkim.cccan solve their customer support challenges.
• Partner with Account Executives to define target accounts and create tailored outreach strategies using a blend of Account-Based Marketing (ABM) and high-touch outbound tactics.
• Conduct thorough research to identify key decision-makers and customer pain points across mid-market and growth-stage companies.
• Run outbound campaigns across email, LinkedIn, and phone to generate and qualify opportunities for the sales team.
• Own top-of-funnel engagement and ensure high-quality lead qualification aligned withkim.ccs Ideal Customer Profile (ICP).
• Track outreach activities and pipeline health usingprospecting platforms.
• Monitor campaign effectiveness and adjust messaging and targeting as needed.
• Collaborate cross-functionally with marketing, product, and sales to fine-tune messaging and share feedback from the market.

Required Experience & Qualifications

• 24 years of SDR or business development experience in a B2B SaaS environment, preferably targeting North American markets.
• Background in CX, Customer Service, e-commerce or AI-powered platforms is a plus.
• Proven ability to conduct cold outreach and build meaningful conversations with senior decision-makers.
• Strong written and verbal communication skills. Must be able to clearly articulate value propositions.
• Curious, coachable, and driven. Someone who takes ownership of learning and hitting targets.
• Comfortable working North America time zone hours (EST)
• Must be based in Bangalore with availability to work from the office 5 days/week.

Why Join Us

• Join a fast-growing company disrupting the way e-commerce brands support their customers.
• Work with a smart, mission-driven team building world-class solutions at the intersection of AI + human agent support.
• Opportunity to grow your career in sales and technology with strong mentorship and leadership support.
• Thrive in a collaborative, transparent, and performance-driven culture.