CloudHPT

About The Job List Research Executive Research Executive ? ?Find prospect companies and contacts from the GCC region (UAE, Oman and Saudi Arabia) through online research and cold calling Work with different web tools like zoom info, lusha, apollo.io, linkedin to find new companies and contacts Cold calling companies (90 to 100 calls a day) to confirm the details of the company and the right point of contacts. To keep the CRM systems like salesforce and SharePoint updated To achieve KPIs and target calling, number of contacts and accounts created, number of mobile numbers etc. Requirement Candidate having cold calling/tele skills in getting the names in companies are preferred. Experience in doing the same for the Middle East market is preferable. This role would very much open the doors for the high performing candidates to explore options in sales teams Show more Show less

Job Description About the job Support Engineer You will work with customers to resolve the OS (Cloud & On-premises) related technical issues and provide assistance in fixing them within agreed upon SLAs. Identify, diagnose and isolate or resolve issues and where relevant escalate it internally and if needed to external Vendors. Manage the follow up activities to ensure cases are resolved and closed within SLA timelines. Additionally managing the complete communication with customers and updating the case notes in ITSM portal (customer facing). Installation / re-installation / configuration of systems as required. Basic understanding of Backup Software products & Virtualization (VMware & Hyper-V). Support for LAN issues, DHCP and DNS Requirements Bachelor&aposs degree in a related field. At least a years experience in a technical help desk role (preferably within an Managed Services environment). Excellent verbal and written communication skills in English is must and be able demonstrate the initiative and confidence to proactively communicate with customers. Strong organizational skills and attention to detail. Good team player who is equally comfortable working alone or as part of a team. Knowledge of MS Windows Servers / Client Operating System, MS Office, Active Directory / Exchange would be an added advantage. Availability to work in standard IT shifts (3 x 8 hours shifts). Show more Show less

Key Responsibilities About the job Market Research Executive Conduct list and database research to identify potential prospect companies in the Middle East region. Utilize various web tools and databases to create new c-level contacts and companies Employ effective pitching techniques and make 80 to 100 calls to gather relevant information such as mobile, email and other details Determine the appropriate point of contacts within target companies. (CIOs, IT Directors, CFOs and more) Update and maintain accurate information on Salesforce CRM platform. Utilize cold calling/tele skills to effectively engage with companies and extract necessary information. Qualifications Prior experience in conducting similar research activities within the Middle East market is highly desirable. Candidate having cold calling/tele skills to collect database are preferred Experience in using tools such as LinkedIn sales navigator, lusha, signal hire, salesforce, zoom info, rocket research, dripfy and more. Show more Show less

Job Description About the job Network Engineer Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the companys security team Liaise with vendors and other IT personnel for problem resolution Requirements CCNP Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools University degree in Computer Science or a related subject Having background with managed services or cloud provider Having extensive networking and security troubleshooting skills Excellent written and verbal communication skills English Show more Show less