Job Description About the job Network Engineer Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning Provide Level-2/3 support and troubleshooting to resolve issues Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure Select and implement security tools, policies, and procedures in conjunction with the company’s security team Liaise with vendors and other IT personnel for problem resolution Requirements CCNP Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools University degree in Computer Science or a related subject Having background with managed services or cloud provider Having extensive networking and security troubleshooting skills Excellent written and verbal communication skills – English
Job Description About the job Support Engineer You will work with customers to resolve the OS (Cloud & On-premises) related technical issues and provide assistance in fixing them within agreed upon SLAs. Identify, diagnose and isolate or resolve issues and where relevant escalate it internally and if needed to external Vendors. Manage the follow up activities to ensure cases are resolved and closed within SLA timelines. Additionally managing the complete communication with customers and updating the case notes in ITSM portal (customer facing). Installation / re-installation / configuration of systems as required. Basic understanding of Backup Software products & Virtualization (VMware & Hyper-V). Support for LAN issues, DHCP and DNS Requirements Bachelor's degree in a related field. At least a year’s experience in a technical help desk role (preferably within an Managed Services environment). Excellent verbal and written communication skills in English is must and be able demonstrate the initiative and confidence to proactively communicate with customers. Strong organizational skills and attention to detail. Good team player who is equally comfortable working alone or as part of a team. Knowledge of MS Windows Servers / Client Operating System, MS Office, Active Directory / Exchange would be an added advantage. Availability to work in standard IT shifts (3 x 8 hours shifts).