2.0 - 4.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Role Overview As a Sales Development Representative atkim.cc, you will play a key role in building and driving the sales pipeline for our AI + Human hybrid support platform tailored for e-commerce and D2C brands. This role is focused on engaging with decision-makers across the North American market, helping them improve customer support outcomes with scalable, intelligent solutions.This is a Bangalore-based position. Candidates must be either located in Bangalore or willing to relocate, with a mandatory 5 days/week in-office presence. You must also be willing to work US business hours to support outreach and meetings. Key Responsibilities Understand the e-commerce and D2C landscape in North America and identify howkim.cccan solve their customer support challenges. Partner with Account Executives to define target accounts and create tailored outreach strategies using a blend of Account-Based Marketing (ABM) and high-touch outbound tactics. Conduct thorough research to identify key decision-makers and customer pain points across mid-market and growth-stage companies. Run outbound campaigns across email, LinkedIn, and phone to generate and qualify opportunities for the sales team. Own top-of-funnel engagement and ensure high-quality lead qualification aligned withkim.ccs Ideal Customer Profile (ICP). Track outreach activities and pipeline health usingprospecting platforms. Monitor campaign effectiveness and adjust messaging and targeting as needed. Collaborate cross-functionally with marketing, product, and sales to fine-tune messaging and share feedback from the market. Required Experience & Qualifications 24 years of SDR or business development experience in a B2B SaaS environment, preferably targeting North American markets. Background in CX, Customer Service, e-commerce or AI-powered platforms is a plus. Proven ability to conduct cold outreach and build meaningful conversations with senior decision-makers. Strong written and verbal communication skills. Must be able to clearly articulate value propositions. Curious, coachable, and driven. Someone who takes ownership of learning and hitting targets. Comfortable working North America time zone hours (EST) Must be based in Bangalore with availability to work from the office 5 days/week. Why Join Us Join a fast-growing company disrupting the way e-commerce brands support their customers. Work with a smart, mission-driven team building world-class solutions at the intersection of AI + human agent support. Opportunity to grow your career in sales and technology with strong mentorship and leadership support. Thrive in a collaborative, transparent, and performance-driven culture. Show more Show less

Posted 21 hours ago

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