Sales Development Representative

Role Overview: As a part of this role, your day-to-day responsibilities will include making outbound calls to potential and existing customers to promote products and services and gather feedback. Additionally, you will be expected to build rapport with customers by understanding their needs and effectively addressing their inquiries. You will play a key role in lead generation by identifying and qualifying leads for the sales team through conversations with customers. Scheduled follow-up calls will be conducted by you to maintain customer interest and ensure satisfaction. Updating customer information and call details in the CRM system will also be a part of your duties. Furthermore, you will be responsible for setting up appointments or meetings for the sales team with interested customers. Gathering and recording customer feedback to help improve products and services is another crucial aspect of this role. Adherence to calling scripts while also adapting to spontaneous conversations as needed is essential. Key Responsibilities: - Make outbound calls to potential and existing customers to promote products and services and gather feedback. - Build rapport with customers by understanding their needs and addressing inquiries effectively. - Identify and qualify leads for the sales team through conversations with customers. - Conduct scheduled follow-up calls to maintain customer interest and ensure satisfaction. - Update customer information and call details in the CRM system. - Set up appointments or meetings for the sales team with interested customers. - Gather and record customer feedback to help improve products and services. - Adhere to calling scripts while also adapting to spontaneous conversations as needed. Qualifications Required: - Strong communication skills with a clear and confident phone presence. - Ability to engage and persuade customers effectively. - Basic computer skills and familiarity with CRM software. - Enthusiasm, self-motivation, and willingness to learn. - Previous experience in tele-calling or customer service is a plus, but not mandatory.,