Transform Education Through Design We're on a mission to democratize quality education by helping schools increase their fundraising efficiency. As one of India's few profitable, bootstrapped SaaS companies, we're building lasting value—not just for investors, but for our team, customers, and the educational institutions we serve. Our Impact: 6 million alumni connected 500,000 students impacted $10M+ in donations raised 54 million engagement opportunities created Profitable and bootstrapped since day one The Role Join our 15-person PDEQ team (Product, Design, Engineering, Quality) as we research markets, hypothesis creative solutions, and ship best-in-class products that transform how educational institutions connect with their communities. You'll design for multiple audiences with distinct needs: advancement professionals managing campaigns, alumni discovering ways to give back, students accessing scholarships, and administrators analyzing engagement data. Each brings different technical comfort levels and emotional relationships with their institution. The Design Challenges You'll Solve Complex Problems, Elegant Solutions: How do you design a donation flow that feels personal at scale? What does an alumni directory look like when it serves both networking and fundraising? How do you present complex campaign analytics that drive action, not analysis paralysis? Shape Our Design Culture: As one of our early design hires, you'll establish design practices, build our component library, and mentor future team members. Your decisions today influence how we approach design for years to come. What You'll Own End-to-End Product Design Own complete design process from concept to execution for key product areas Define new interaction patterns for core workflows Create clear, intuitive interfaces for professional users across complex B2B scenarios Cross-Functional Collaboration Partner closely with engineers and PMs to define problems and deliver high-quality solutions Balance craft, speed, and business results in every design decision Contribute to product strategy through design thinking and user advocacy Design Excellence & Culture Maintain high standards of craft while moving quickly Build and evolve our design system using atomic design principles Share knowledge and refine processes as we scale We're Looking For Someone Who Understands Design Beyond Pixels Every interface decision either helps or hinders someone accomplishing their goals. You approach design as a conversation between user and product, ensuring clarity at every step. Thrives in Complexity Without Creating It B2B products involve intricate workflows, but that doesn't mean they need to feel complicated. You excel at finding elegant solutions hidden within seemingly chaotic requirements. Balances Speed with Craft You know when to ship the 80% solution to learn faster and when to perfect details that matter. You're comfortable iterating in public while maintaining quality standards. Thinks Beyond the Screen Great product design considers the entire user journey—from discovery to successful task completion months later. You design for adoption, not just usability. You'll Be a Great Fit If You Believe less is more when it comes to design Think in solutions - can quickly generate multiple approaches to any product problem Ask fearless questions - courageous enough to learn and suggest improvements Obsess over details - lose sleep over colors, typography, and pixel-perfect execution Love the full lifecycle - want involvement from discovery through shipping quality products This Role Is NOT For You If You need lots of direction or structured processes (you should thrive in ambiguity) You don't obsess over details (we need someone who sweats the pixels) You prefer strategy over execution (this is a craft-heavy role) Required Experience & Skills Experience: 1-3 years designing digital products, preferably B2B Technical Skills: Figma mastery: Components, variants, layouts, libraries using atomic design principles Design systems thinking: Building scalable, maintainable design systems B2B product experience: Understanding professional user needs and complex workflows Frontend knowledge: HTML/CSS experience is a strong plus Core Capabilities: Visual craft: Create intuitive, appealing interfaces for professional users Business acumen: Balance user needs with business practicality and technical constraints Communication: Tell compelling stories and articulate design decisions with clarity Autonomy: See what needs doing and take ownership to make it happen Success Metrics You'll know you're successful when: You've raised the design bar - Your work becomes the standard others reference You've shipped measurable impact - Areas you own are visibly and statistically better You operate autonomously - You identify opportunities and execute without waiting for direction Why Almabase? Mission-Driven Impact: Your design work directly enables educational institutions to better serve students and create opportunities Design Leadership: Shape design culture at a profitable, growing SaaS company from the ground up Collaborative Environment: Work with a tight-knit team that values both speed and quality Professional Growth: Learn from experienced team members while taking ownership of significant product areas Sustainable Business: Join a profitable, bootstrapped company focused on long-term value creation What to expect in the first year Within the first month Get to know the various problems we are solving for different people in the advancement office. Get to know how we are solving those problems. Learn about the products we offer and how they solve pain points for our customers. Get to know the team you are working with. Schedule 1-1 chats with members of the Almabase team across all functions to learn about how we work. You will take on interface design work right from your first week - helping you understand current design processes within the product team. You have your first monthly 1:1 with your manager to identify priorities for your ramp-up. Within 3 months Several features you've designed have been released to production. You have your first quarterly review with your manager. You've observed customer calls and user feedback sessions to understand how users interact with your designs. You're comfortable using our design system (ARC) and contributing components and patterns. You're collaborating effectively with engineers and PMs on design implementation and iteration. Within 6 months You're designing complete user flows and features from wireframes to high-fidelity mockups. You understand our key user personas and can design with their needs and contexts in mind. You're contributing ideas for improving user experience based on data insights and user feedback. You're participating in design critiques and providing thoughtful feedback on team projects. You can articulate your design decisions clearly to stakeholders across the organization. Within 12 months You're independently owning design for specific product areas or user journeys. You're using user research, analytics, and feedback to inform and iterate on your design decisions. You're mentoring newer team members and helping maintain design quality standards. You're contributing to design process improvements and helping scale our design practices. You work with your manager to identify areas for continued growth and expanded responsibilities. Work timings Our customers are primarily in the US. So any research and feedback calls that you need to conduct will happen between 4PM and 2AM IST. But apart from scheduled calls, most of the collaboration with the product and engineering team happen during the day. The PDEQ team works out of our office in Bangalore. Our work processes allow anybody to work remotely for extended periods of time when they need to, but in general, everybody is in the office while they are in Bangalore. If you are love working with people around, you will enjoy the work we do at Almabase.
Transform Education Through Design We&aposre on a mission to democratize quality education by helping schools increase their fundraising efficiency. As one of India&aposs few profitable, bootstrapped SaaS companies, we&aposre building lasting valuenot just for investors, but for our team, customers, and the educational institutions we serve. Our Impact: 6 million alumni connected 500,000 students impacted $10M+ in donations raised 54 million engagement opportunities created Profitable and bootstrapped since day one The Role Join our 15-person PDEQ team (Product, Design, Engineering, Quality) as we research markets, hypothesis creative solutions, and ship best-in-class products that transform how educational institutions connect with their communities. You&aposll design for multiple audiences with distinct needs: advancement professionals managing campaigns, alumni discovering ways to give back, students accessing scholarships, and administrators analyzing engagement data. Each brings different technical comfort levels and emotional relationships with their institution. The Design Challenges You&aposll Solve Complex Problems, Elegant Solutions: How do you design a donation flow that feels personal at scale What does an alumni directory look like when it serves both networking and fundraising How do you present complex campaign analytics that drive action, not analysis paralysis Shape Our Design Culture: As one of our early design hires, you&aposll establish design practices, build our component library, and mentor future team members. Your decisions today influence how we approach design for years to come. What You&aposll Own End-to-End Product Design Own complete design process from concept to execution for key product areas Define new interaction patterns for core workflows Create clear, intuitive interfaces for professional users across complex B2B scenarios Cross-Functional Collaboration Partner closely with engineers and PMs to define problems and deliver high-quality solutions Balance craft, speed, and business results in every design decision Contribute to product strategy through design thinking and user advocacy Design Excellence & Culture Maintain high standards of craft while moving quickly Build and evolve our design system using atomic design principles Share knowledge and refine processes as we scale We&aposre Looking For Someone Who Understands Design Beyond Pixels Every interface decision either helps or hinders someone accomplishing their goals. You approach design as a conversation between user and product, ensuring clarity at every step. Thrives in Complexity Without Creating It B2B products involve intricate workflows, but that doesn&apost mean they need to feel complicated. You excel at finding elegant solutions hidden within seemingly chaotic requirements. Balances Speed with Craft You know when to ship the 80% solution to learn faster and when to perfect details that matter. You&aposre comfortable iterating in public while maintaining quality standards. Thinks Beyond the Screen Great product design considers the entire user journeyfrom discovery to successful task completion months later. You design for adoption, not just usability. You&aposll Be a Great Fit If You ? Believe less is more when it comes to design ? Think in solutions - can quickly generate multiple approaches to any product problem ? Ask fearless questions - courageous enough to learn and suggest improvements ? Obsess over details - lose sleep over colors, typography, and pixel-perfect execution ? Love the full lifecycle - want involvement from discovery through shipping quality products This Role Is NOT For You If ? You need lots of direction or structured processes (you should thrive in ambiguity) ? You don&apost obsess over details (we need someone who sweats the pixels) ? You prefer strategy over execution (this is a craft-heavy role) Required Experience & Skills Experience: 1-3 years designing digital products, preferably B2B Technical Skills: Figma mastery: Components, variants, layouts, libraries using atomic design principles Design systems thinking: Building scalable, maintainable design systems B2B product experience: Understanding professional user needs and complex workflows Frontend knowledge: HTML/CSS experience is a strong plus Core Capabilities: Visual craft: Create intuitive, appealing interfaces for professional users Business acumen: Balance user needs with business practicality and technical constraints Communication: Tell compelling stories and articulate design decisions with clarity Autonomy: See what needs doing and take ownership to make it happen Success Metrics You&aposll know you&aposre successful when: ???? You&aposve raised the design bar - Your work becomes the standard others reference ???? You&aposve shipped measurable impact - Areas you own are visibly and statistically better ???? You operate autonomously - You identify opportunities and execute without waiting for direction Why Almabase Mission-Driven Impact: Your design work directly enables educational institutions to better serve students and create opportunities Design Leadership: Shape design culture at a profitable, growing SaaS company from the ground up Collaborative Environment: Work with a tight-knit team that values both speed and quality Professional Growth: Learn from experienced team members while taking ownership of significant product areas Sustainable Business: Join a profitable, bootstrapped company focused on long-term value creation What to expect in the first year Within the first month Get to know the various problems we are solving for different people in the advancement office. Get to know how we are solving those problems. Learn about the products we offer and how they solve pain points for our customers. Get to know the team you are working with. Schedule 1-1 chats with members of the Almabase team across all functions to learn about how we work. You will take on interface design work right from your first week - helping you understand current design processes within the product team. You have your first monthly 1:1 with your manager to identify priorities for your ramp-up. Within 3 months Several features you&aposve designed have been released to production. You have your first quarterly review with your manager. You&aposve observed customer calls and user feedback sessions to understand how users interact with your designs. You&aposre comfortable using our design system (ARC) and contributing components and patterns. You&aposre collaborating effectively with engineers and PMs on design implementation and iteration. Within 6 months You&aposre designing complete user flows and features from wireframes to high-fidelity mockups. You understand our key user personas and can design with their needs and contexts in mind. You&aposre contributing ideas for improving user experience based on data insights and user feedback. You&aposre participating in design critiques and providing thoughtful feedback on team projects. You can articulate your design decisions clearly to stakeholders across the organization. Within 12 months You&aposre independently owning design for specific product areas or user journeys. You&aposre using user research, analytics, and feedback to inform and iterate on your design decisions. You&aposre mentoring newer team members and helping maintain design quality standards. You&aposre contributing to design process improvements and helping scale our design practices. You work with your manager to identify areas for continued growth and expanded responsibilities. Work timings Our customers are primarily in the US. So any research and feedback calls that you need to conduct will happen between 4PM and 2AM IST. But apart from scheduled calls, most of the collaboration with the product and engineering team happen during the day. The PDEQ team works out of our office in Bangalore. Our work processes allow anybody to work remotely for extended periods of time when they need to, but in general, everybody is in the office while they are in Bangalore. If you are love working with people around, you will enjoy the work we do at Almabase. Show more Show less
Night staff role (8 PM to 4 AM): Ensure office safety & upkeep, follow scheduled tasks, assist employees, prepare tea/coffee, and move across floors for checks and support. Need someone reliable, attentive, and service-oriented.
About Almabase We are on a mission to make education affordable to everyone by helping universities & schools build better relationships with their alumni, which leads to increased donations. Democratizing quality education: Quality education is a great equalizer. When many students receive scholarships to access education because of alumni generosity they pay-it-forward when they have the capacity to do so. We derive our inspiration from actions like this Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of democratising quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS. Employee Wellness Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our recent WFH policies reflect this belief. Mission: Make education affordable by helping universities & schools build better relationships with alumni, leading to increased donations. Impact so far: 3 M alumni connected 450 k students impacted $25 M donations raised 54 M engagement opportunities created 32 months profitable The Opportunity As a Software Development Engineer Intern , you will work closely with our engineering team to design, build, and improve product features in a dynamic, fast-paced environment , with a strong focus on reliability, stability, and quality . This internship provides hands-on exposure to real-world engineering challenges , allowing rapid learning, building scalable systems, improving reliability, and understanding modern software development, deployment, and maintenance. We are looking to fill three SDE Intern positions , each aligned with a specialized track: Track A: Product feature development aligned with the product roadmap, including scoping, building, and iterating on customer-facing functionality Track B: Development of custom dashboards and internal tools for quarterly business reviews (QBRs), including data visualization, monitoring, and reporting Track C: Improve system reliability by identifying, debugging, and resolving complex, hard-to-detect issues and edge cases Responsibilities Build and enhance backend services, tools, and dashboards. Write clean, maintainable, and efficient code in Python & Django. Debug, troubleshoot, and resolve issues, focusing on root cause analysis. Contribute to reliability initiatives — bug fixes, monitoring, and performance improvements. Participate in code reviews, design discussions, and sprint ceremonies. Work with APIs, third-party integrations, and internal tools. Gain exposure to databases, cloud deployments, and CI/CD pipelines. Collaborate with mentors and peers to learn best practices. Document solutions and share knowledge internally. Assist in testing, deployment, and monitoring to understand end-to-end system operations. What You’ll Learn Design and implement scalable backend services using Python and Django. Write optimized database queries and understand schema design trade-offs. Troubleshoot and resolve production reliability issues. Monitor, analyze, and improve system performance, fault tolerance, and scalability. Develop and integrate with REST APIs and external services. Learn fundamentals of system design, architecture, and engineering trade-offs. Gain best practices in collaboration, code reviews, and writing high-quality code. Requirements Solid foundation in Computer Science fundamentals – data structures, algorithms, OOP. Proficiency in Python (experience with Django is a plus). Familiarity with web development concepts – REST APIs, HTTP, databases. Understanding of databases, SQL, and schema design trade-offs. Basic knowledge of CI/CD pipelines, cloud deployment, and version control systems. Ability to write clean, maintainable, and efficient code. Hands-on experience or understanding of APIs, debugging, and performance optimization. Good to Have Exposure to Vue.js / React.js or other frontend frameworks. Familiarity with Git, Docker, or cloud platforms such as AWS. Participation in open-source projects or personal coding projects. What to Expect During Your Internship First Month (Onboarding) Familiarize yourself with the company's products, infrastructure, and development environment. Complete initial training and start your first project under mentorship. Learn development processes, version control, and deployment pipelines. By the 3rd Month (Independent Contribution) Contribute to one of the internship tracks (Track A/B/C) by implementing features, dashboards, or reliability fixes. Work on projects and improving existing core system with mentor guidance. Actively participate in team discussions, applying debugging and system design concepts. By the 6th Month (Ownership & Impact) Take ownership of a feature or reliability initiative within your track. Apply lessons from debugging, database optimization, and API integration to enhance system performance. Contribute to design discussions and propose improvements to tools, monitoring, and internal processes.
About Almabase We are on a mission to make education affordable to everyone by helping universities & schools build better relationships with their alumni, which leads to increased donations. 1. Democratizing quality education: Quality education is a great equalizer. When many students receive scholarships to access education because of alumni generosity they pay-it-forward when they have the capacity to do so. We derive our inspiration from actions like [this](https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html) 2. Building a large profitable business : We envision building a capital-efficient, large profitable business to achieve our mission of democratising quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building [Value SaaS](https://valuesaas.co/). 3. Employee Wellness Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our recent [WFH policies](https://twitter.com/kalyanvarmak/status/1304065757844701185) reflect this belief. Mission: Make education affordable by helping universities & schools build better relationships with alumni, leading to increased donations. Impact so far: 3 M alumni connected 450 k students impacted $25 M donations raised 54 M engagement opportunities created 32 months profitable Culture & Benefits: We live by a principle of Freedom & Responsibility , underpinned by an unwavering commitment to efficiency. We are an AI-first operating company, which means we actively invest in your professional growth and AI fluency . Expect dedicated time and resources for you to learn, experiment with, and adopt the latest AI tools to optimize your role—from coding and testing to strategic planning. Our comprehensive package includes: great salary & equity, holistic growth opportunities, full transparency, unlimited PTO & WFH flexibility, health insurance, and great food & workplace perks. Opportunity Almabase is scaling across Events, Giving, Communication, and Digital Engagement Platform (DEP) . To sustain global growth, Reliability, Scalability, and Security must become core product capabilities. Reliability: Eliminate even the smallest customer inconvenience, achieve 99.99% uptime, and sub-1 hour MTTR. Scalability: Handle rapid growth in data, users, and integrations without degrading performance; design for 10× capacity. Security: Uphold SOC 2 Type II and future frameworks (e.g., HIPAA for healthcare fundraising), prevent breaches, and embed secure-by-design development. The Senior Technical Lead will: Lead Tech Leads across product and core systems. Own a product track directly as Product Tech Lead. Partner with the VP of Engineering to drive the reliability, scalability, and security roadmap across Almabase. Appetite We’re investing for the long term: 12-month horizon to embed reliability-first practices across engineering. Expectation of measurable improvement in uptime, bug leakage, P95 latency, and MTTR within the first year. Solution — Role & Responsibilities Lead & Mentor Tech Leads Mentor Product Tech Leads and Core Systems Tech Lead . Align them on reliability, scalability, and security objectives . Define team structure and rituals to keep these pillars front and center. Direct Product Tech Leadership Act as Product Tech Lead for one or more products. Own bug leakage, page/API performance (P95), scalability of architecture, and product security posture . Guide architecture reviews, capacity planning, code reviews, and high-risk deployments. Reliability, Scalability & Security Roadmap Reliability: Drive SLO/SLI definitions, proactive monitoring, and blameless postmortems. Scalability: Plan for growth in traffic, data, and integrations; introduce auto-scaling, caching strategies, and horizontal/vertical partitioning. Security: Work with the VP of Engineering and security partners to meet SOC 2 Type II and future standards; embed secure SDLC, threat modeling, and vulnerability management. Culture & Mindset Shift Evolve engineering culture from fix when broken to design so it never breaks, never slows, never leaks . Make reliability, scalability, and security measurable and visible to every engineer. Collaboration & Accountability Primary Ownership & Accountability: Own the company-wide reliability roadmap. Be accountable for: Bug leakage Page/API performance (P95) Uptime (99.9–99.99% target) Product errors (Sentry) Co-own incident management, including MTTR reduction and postmortems, alongside product and systems teams. Maintain awareness of data sync accuracy for CRM integrations. Consult on asynchronous infrastructure (queues, Redis, workers). Provide guidance on email deliverability (bounce <2%, SPF/DKIM). Drive critical focus on payments reliability. Collaboration with Product Tech Leads: Contribute to the company-wide reliability roadmap. Actively participate in bug leakage, page/API performance, uptime, and product error metrics. Maintain awareness of data sync accuracy. Support asynchronous infrastructure initiatives. Contribute to payments reliability and email deliverability efforts. Co-own incident management from a product perspective. Collaboration with Core Systems Tech Lead: Contribute to the company-wide reliability roadmap. Serve as a consultant for bug leakage, page/API performance, uptime, and product errors. Be accountable for data sync accuracy. Take accountability for asynchronous infrastructure, payments reliability, and email deliverability. Co-own incident management from a systems perspective. Requirements To excel in this role, you must combine deep technical mastery with a strategic mindset focused on leveraging AI for internal efficiency and high-leverage outcomes. I. Core Technical Leadership (Experience & Skills) Experience: 5+ years of backend engineering experience with 1+ years in a technical leadership role. Reliability Focus: Proven track record of driving product reliability, scalability, and performance at SaaS scale, including setting and meeting SLOs/SLIs , establishing strong observability , and leading incident management processes. Backend Expertise: Strong foundational expertise in backend development (**Python preferred**) and practical experience with major cloud infrastructure providers (Azure, AWS, or GCP). Systems Architecture: Deep knowledge of distributed systems , asynchronous infrastructure (queues, Redis, workers), and managing high-volume, reliable data integrations. Leadership & Coaching: Excellent leadership and communication skills; proven ability to coach and mentor other engineers/Tech Leads and effectively influence team culture and technical direction. Nice to Have Familiarity with observability stacks (Datadog, Elasticsearch, Sentry). Experience within the CRM ecosystem (e.g., Blackbaud, Salesforce). First-Year Outcomes | 0-3 months | Build trust with tech leads & engineers; full product architecture & infra deep-dive; initial reliability assessment; deliver quick-win fixes; take direct ownership as Product Tech Lead. | | 4-6 months | Implement company-wide SLO/SLI tracking and dashboards; establish cadence of blameless postmortems; align all Tech Leads on a single reliability strategy. | | 7-12 months | Achieve or exceed 99.99% uptime across products; significantly reduce bug leakage & P95 latency; embed reliability-first mindset across engineering; have a multi-year reliability roadmap co-authored with VP of Engineering. | Risks & No-Gos Not a pure manager role : must stay hands-on as a Product Tech Lead. Not a solo IC role : success depends on leading and scaling other Tech Leads. No compromise on observability and postmortem culture —these are foundational.
You will be working as a Software Development Engineer Intern at Almabase, where the mission is to make education affordable by helping universities and schools build better relationships with their alumni, leading to increased donations. As part of a dynamic and fast-paced environment, you will collaborate closely with the engineering team to design, build, and enhance product features with a strong emphasis on reliability, stability, and quality. - Work as a Software Development Engineer Intern at Almabase - Collaborate with the engineering team to design, build, and improve product features - Focus on reliability, stability, and quality in a dynamic work environment - Hands-on exposure to real-world engineering challenges **Key Responsibilities:** - Build and enhance backend services, tools, and dashboards - Write clean, maintainable, and efficient code in Python & Django - Debug, troubleshoot, and resolve issues with root cause analysis - Contribute to reliability initiatives like bug fixes, monitoring, and performance improvements - Participate in code reviews, design discussions, and sprint ceremonies - Work with APIs, third-party integrations, and internal tools - Gain exposure to databases, cloud deployments, and CI/CD pipelines - Collaborate with mentors and peers to learn best practices - Document solutions and share knowledge internally - Assist in testing, deployment, and monitoring for end-to-end system operations **Qualifications Required:** - Solid foundation in Computer Science fundamentals such as data structures, algorithms, and OOP - Proficiency in Python (experience with Django is a plus) - Familiarity with web development concepts like REST APIs, HTTP, and databases - Understanding of databases, SQL, and schema design trade-offs - Basic knowledge of CI/CD pipelines, cloud deployment, and version control systems - Ability to write clean, maintainable, and efficient code - Hands-on experience or understanding of APIs, debugging, and performance optimization You will have the opportunity to work on three specialized tracks: - Track A: Product feature development aligned with the roadmap - Track B: Development of custom dashboards and internal tools for business reviews - Track C: Improve system reliability by resolving complex issues and edge cases During the internship, you can expect: - First Month: Onboarding and familiarizing yourself with products and development environment - By the 3rd Month: Contributing to one of the internship tracks under mentorship - By the 6th Month: Taking ownership of a feature or reliability initiative within your track and proposing improvements Join Almabase as a Software Development Engineer Intern to gain hands-on experience in engineering challenges, contribute to real-world projects, and make an impact in the education sector.,
The Company: Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders’ own struggle with the lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more. We are a bootstrapped company that has grown to be a leader in the alumni software space in the US. We’re slated for even faster growth on the path to becoming market leaders through a unique strategic partnership with Blackbaud (read more here & here) Our customers are universities and high schools and in most cases, we’re working with staff in the alumni relations and fundraising office at these institutions. The value prop for them at a high level is simple - “Engage more alumni and raise more money from them”. 90%+ of our customers are from the US currently but we’re starting sales in UK and Canada this year so we’ll start to see some more customer regions this year. Our team is based in India and the USA. The India team is based in Bangalore and the US team is fully remote. The Opportunity Almabase is looking to hire a "Customer Success Associate" who will work directly with customers to help them use and understand the product, provide effective resolutions, and proactively take steps to improve product knowledge. In this role, you must be highly empathetic, understand customers’ problems accurately, and build deep product knowledge to resolve them effectively. The advantages of this role are — You get to understand our complete product. Very few people get to have it, and the ones with complete knowledge are extremely valuable to our customers. You get to deal with various customers (tech-savvy and non-tech-savvy), increasing your versatility in managing different situations. It can be a stepping stone to transition to other multifaceted roles within Almabase. You will be part of the Customer Services team. This role requires interaction with the Product, Engineering, and Customer Success teams. The Customer Services team plays a critical role in a growing startup. The team acts as the voice of the customer internally and the face of the company to our customers. Our product provides many features, and this team is responsible for helping the customer understand how to use them to the best of their needs. We're looking for self-driven individuals who are precise communicators and well-prepared to thrive in a fast-growing company. Almabase is the world's most loved alumni management software because we pride ourselves on providing an excellent and second-to-none customer experience. We encourage you to take a look at what our partner schools have to say about the customer experience we provide ( our reviews ) Work Timings: You will primarily support US educational institutions, so you are expected to work from 6:30 PM to 3:30 AM IST. You will also be part of the “Critical Support” squad, which provides customers with 24/7 support on critical issues one week a month. In addition to CTC, additional incentives are provided for this. Key Responsibilities Accurately identifying the problem and providing solutions Taking complete ownership of the customer’s issue. You're accountable for researching, reproducing, troubleshooting, and resolving concerns/issues raised by our customers via in-app chat or email. Have a deep understanding of the product to provide optimal resolutions to the customer. You must understand the customers' needs and provide resolutions using specific product features. When responding to the customer, you're expected to be proactive (anticipating what can be asked and providing suggestions) and reactive(answering what the customer has asked for). You're expected to analyze the technical issues reported by the customer and collaborate with the engineers to provide a resolution. Gathering information from the customer about features requested and communicating the information with the Product team. Enhancing Customer Experience Follow the set SOP to handle support requests diligently. Resolving complex issues/queries for customers and implementing resolutions within set KPIs and SLAs (extremely critical) Collaborating with the product team to suggest finer workflows or changes within the product that enhance customer experience with using the product Consult optimum next steps that help the customer reap the maximum benefits from the product. Going above and beyond than providing just resolutions - creating short videos, suggesting best practices, workarounds, next steps, etc., Check in and follow up with the customer regularly until the issue is resolved. Assisting the Customer Success Manager with customer requirements, queries, or issues to improve the customer experience. Other Responsibilities Updating help articles based on any changes or improvements made to the product. Writing new help articles for the new features added to the product. Participating in the onboarding process for new team members by helping them understand our product and how the Customer Support team provides value to the customer. Requirements Must-Haves 1 to 2 years of experience with top-notch customer service. Self-motivated, ready to thrive in a fast-growing startup. Strong problem-solving skills. Excellent writing skills — precise, clear, and well-articulated responses to customers. Ownership mentality — volunteers for challenges and takes responsibility. Fast learner — able to quickly understand SaaS/technical products like Almabase. Good-to-Haves These are beneficial but not strictly required: Technical/Tool Proficiency - Comfortable using tools like Google Suite, Intercom, Slack, Loom, Notion, etc. Adaptability to new challenges beyond day-to-day responsibilities and Interest in contributing to process improvements or scaling initiatives. Prior SaaS / B2B Experience What does your 1st year look like at Almabase? First Month Have some context of the industry we are operating in and how our product helps the customers. Have a complete understanding of how the Customer Support teams contribute to Almabase. Have a complete understanding of the Support KPIs and the KPIs for CSAs. Fair understanding of different functions/teams at Almabase and meeting (in person or online) with team members of every function. Responding to basic customer queries with assistance. Playing around with the Almabase products to build product knowledge. Getting the hang of using internal tools such as Slack, Intercom, and Asana By the 3rd Month You have a good idea of how every team functions and the timelines to follow when contacting those functions. You have a good understanding of at least one of our product features and basic knowledge of the rest. You can resolve customer queries on the product feature you understand well with little to no assistance within the SLA You have shadowed 8-10 support calls with customers. By the 6th Month Capable of independently taking up customer requests and internal team requests Have a great understanding of the product and resolve customer issues/concerns without any assistance within SLA. Contribute to updating the existing help documents to enhance customer experience. Taking up/suggesting initiatives that help the Customer Services team. You should be able to own some key results set for the team and develop initiatives to achieve them. You should take complete ownership of the customer experience for the conversations you handle (CSAT, CES, etc.). Able to partake in conversations that help with product improvement. The 1-year mark Lead the support initiatives for the following year completely. Set up strategies to achieve the set SLAs and CSAT scores for support. Effectively communicate the roadblocks in achieving the targets to the Director of Customer Services and work with them to address them. Helped the CSMs resolve product-related queries and assisted new team members with product knowledge. Should be able to help the team in the recruitment and hiring process ( for customer support ) Benefits: This is what our team members enjoy the most at Almabase: Strong Culture: We have a culture that we’re proud of. Read more on how our team feels about the company on Glassdoor (here). When you work at Almabase you get to work with amazing people that will help you grow to become the best version of yourself. Transparency & Trust: An environment that trusts each individuals’ ability and creativity to achieve the best outcome for the team. High levels of transparency to help you get exposure to what’s happening across the business. Great Salary & Equity: Along with competitive salaries, our top performers and leaders get stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. More than just work: One big secret to our success (shhh… this is just between us) is finding the balance between work and play. We have plenty of activities throughout the year that help build esprit de corps – whether they are intense cricket/football/basketball matches, or fun-filled music/dance/trivia/game nights.
The Company: Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders’ own struggle with the lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more. We are a bootstrapped company that has grown to be a leader in the alumni software space in the US. We’re slated for even faster growth on the path to becoming market leaders through a unique strategic partnership with Blackbaud (read more here & here) Our customers are universities and high schools and in most cases, we’re working with staff in the alumni relations and fundraising office at these institutions. The value prop for them at a high level is simple - “Engage more alumni and raise more money from them”. 90%+ of our customers are from the US currently but we’re starting sales in UK and Canada this year so we’ll start to see some more customer regions this year. Our team is based in India and the USA. The India team is based in Bangalore and the US team is fully remote. The Opportunity Almabase is looking to hire a "Customer Success Associate" who will work directly with customers to help them use and understand the product, provide effective resolutions, and proactively take steps to improve product knowledge. In this role, you must be highly empathetic, understand customers’ problems accurately, and build deep product knowledge to resolve them effectively. The advantages of this role are — You get to understand our complete product. Very few people get to have it, and the ones with complete knowledge are extremely valuable to our customers. You get to deal with various customers (tech-savvy and non-tech-savvy), increasing your versatility in managing different situations. It can be a stepping stone to transition to other multifaceted roles within Almabase. You will be part of the Customer Services team. This role requires interaction with the Product, Engineering, and Customer Success teams. The Customer Services team plays a critical role in a growing startup. The team acts as the voice of the customer internally and the face of the company to our customers. Our product provides many features, and this team is responsible for helping the customer understand how to use them to the best of their needs. We're looking for self-driven individuals who are precise communicators and well-prepared to thrive in a fast-growing company. Almabase is the world's most loved alumni management software because we pride ourselves on providing an excellent and second-to-none customer experience. We encourage you to take a look at what our partner schools have to say about the customer experience we provide ( our reviews ) Work Timings: You will primarily support US educational institutions, so you are expected to work from 6:30 PM to 3:30 AM IST. You will also be part of the “Critical Support” squad, which provides customers with 24/7 support on critical issues one week a month. In addition to CTC, additional incentives are provided for this. Key Responsibilities Accurately identifying the problem and providing solutions Taking complete ownership of the customer’s issue. You're accountable for researching, reproducing, troubleshooting, and resolving concerns/issues raised by our customers via in-app chat or email. Have a deep understanding of the product to provide optimal resolutions to the customer. You must understand the customers' needs and provide resolutions using specific product features. When responding to the customer, you're expected to be proactive (anticipating what can be asked and providing suggestions) and reactive(answering what the customer has asked for). You're expected to analyze the technical issues reported by the customer and collaborate with the engineers to provide a resolution. Gathering information from the customer about features requested and communicating the information with the Product team. Enhancing Customer Experience Follow the set SOP to handle support requests diligently. Resolving complex issues/queries for customers and implementing resolutions within set KPIs and SLAs (extremely critical) Collaborating with the product team to suggest finer workflows or changes within the product that enhance customer experience with using the product Consult optimum next steps that help the customer reap the maximum benefits from the product. Going above and beyond than providing just resolutions - creating short videos, suggesting best practices, workarounds, next steps, etc., Check in and follow up with the customer regularly until the issue is resolved. Assisting the Customer Success Manager with customer requirements, queries, or issues to improve the customer experience. Other Responsibilities Updating help articles based on any changes or improvements made to the product. Writing new help articles for the new features added to the product. Participating in the onboarding process for new team members by helping them understand our product and how the Customer Support team provides value to the customer. Requirements Must-Haves 1 to 2 years of experience with top-notch customer service. Self-motivated, ready to thrive in a fast-growing startup. Strong problem-solving skills. Excellent writing skills — precise, clear, and well-articulated responses to customers. Ownership mentality — volunteers for challenges and takes responsibility. Fast learner — able to quickly understand SaaS/technical products like Almabase. Good-to-Haves These are beneficial but not strictly required: Technical/Tool Proficiency - Comfortable using tools like Google Suite, Intercom, Slack, Loom, Notion, etc. Adaptability to new challenges beyond day-to-day responsibilities and Interest in contributing to process improvements or scaling initiatives. Prior SaaS / B2B Experience What does your 1st year look like at Almabase? First Month Have some context of the industry we are operating in and how our product helps the customers. Have a complete understanding of how the Customer Support teams contribute to Almabase. Have a complete understanding of the Support KPIs and the KPIs for CSAs. Fair understanding of different functions/teams at Almabase and meeting (in person or online) with team members of every function. Responding to basic customer queries with assistance. Playing around with the Almabase products to build product knowledge. Getting the hang of using internal tools such as Slack, Intercom, and Asana By the 3rd Month You have a good idea of how every team functions and the timelines to follow when contacting those functions. You have a good understanding of at least one of our product features and basic knowledge of the rest. You can resolve customer queries on the product feature you understand well with little to no assistance within the SLA You have shadowed 8-10 support calls with customers. By the 6th Month Capable of independently taking up customer requests and internal team requests Have a great understanding of the product and resolve customer issues/concerns without any assistance within SLA. Contribute to updating the existing help documents to enhance customer experience. Taking up/suggesting initiatives that help the Customer Services team. You should be able to own some key results set for the team and develop initiatives to achieve them. You should take complete ownership of the customer experience for the conversations you handle (CSAT, CES, etc.). Able to partake in conversations that help with product improvement. The 1-year mark Lead the support initiatives for the following year completely. Set up strategies to achieve the set SLAs and CSAT scores for support. Effectively communicate the roadblocks in achieving the targets to the Director of Customer Services and work with them to address them. Helped the CSMs resolve product-related queries and assisted new team members with product knowledge. Should be able to help the team in the recruitment and hiring process ( for customer support ) Benefits: This is what our team members enjoy the most at Almabase: Strong Culture: We have a culture that we’re proud of. Read more on how our team feels about the company on Glassdoor (here). When you work at Almabase you get to work with amazing people that will help you grow to become the best version of yourself. Transparency & Trust: An environment that trusts each individuals’ ability and creativity to achieve the best outcome for the team. High levels of transparency to help you get exposure to what’s happening across the business. Great Salary & Equity: Along with competitive salaries, our top performers and leaders get stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. More than just work: One big secret to our success (shhh… this is just between us) is finding the balance between work and play. We have plenty of activities throughout the year that help build esprit de corps – whether they are intense cricket/football/basketball matches, or fun-filled music/dance/trivia/game nights.
About Almabase Almabase helps educational institutions setup robust digital solutions that transform how educational non-profit organisations connect with their communities. Think of Almabase as the digital bridge that connects schools, colleges, and universities with the people who care about them most—alumni, donors, volunteers, and other supporters. Our platform enables these educational institutions to build meaningful relationships that ultimately advance their educational mission, fund vital scholarships, and enhance the quality of education they provide. What sets Almabase apart is our unique understanding of the educational non-profit ecosystem, technology and design. Recently recognized among the top 50 non-profit software solutions globally by G2, Almabase has earned the distinction of being the only alumni relations platform to achieve this recognition. This achievement reflects our deep commitment to creating specialized tools that address the particular challenges educational institutions face in community building and engagement. Our approach works by unifying fragmented data that often exists across different systems within educational organizations. We then build upon this unified foundation with three distinctive product suites that provide customers with everything they need: digital engagement toolkits for meaningful community interaction, comprehensive event management solutions for both virtual and in-person gatherings, and sophisticated giving pages that make philanthropy accessible and impactful. The result is a comprehensive system that empowers educational non-profits to work more efficiently, engage their communities more effectively, and ultimately further their educational missions with greater impact and purpose. Brief of the role & what’s in it for you This is a great opportunity to join a growing company as it moves toward its next major ARR milestone—a chance to shape yourself into a 360-degree product marketer, while future-proofing your skills in the era where AI is reshaping GTM. You’ll not just build content and execute GTM, you’ll be the bridge between all GTM-channel owners and product management while building a deep understanding of the customer and the product. You’ll continuously work with GTM stakeholders to drive demand. “How do we move the needle”, is a question you’ll ask every month. You’ll continuously help close the loop by reading market behavior to our launches, and reinforce our strategy through relaying key data to all stakeholders involved. Slowly and steadily, you’ll also move to the strategy table where you’ll be working with leadership to shape our positioning. You’ll be encouraged to use and improve our existing AI workflows to be 2x effective in sales-intelligence, research, content development. Roles & Responsibilities: Familiarize yourself with the customer, market and product via existing knowledge in the team, customer conversations product demoes and AI. Launch key features & products in the market, and ensure all GTM facing teams understand its value, and have the necessary resources to deliver that value in various capacities. Continuously assess the market’s behavior by seeing how it is reacting to these launches through sales-intelligence, competitor research, customer adoption & GTM feedback. Help product close-the-loop by actively synthesizing all data into insights that can help improve the rolled-out products & features, and shape the roadmap. Ensure a key market play aimed at a segment of our customers is defined & executed Constantly stay on top of key competitors for the product portfolio that you will enable GTM for, and help reinforce our messaging, positioning and differentiators that allow us to keep an edge in the market. Key skills required to succeed in this role. You don’t need to have all. [Must haves]: You can build and influence content development for various stages of the funnel You show a good understanding of the market, product and positioning, and can break it down into messaging that can be translated across customer touchpoints. Your content and copy lead with strong stories, and leverages features & metrics to substantiate those stories. You know how to effectively leverage AI to get faster at execution and discovery You’re good at identifying and defining segments of the market, the personas that see value from us, and can use these insights to refine our GTM. You’re good at design and are able to work alongside a designer to build collateral. [Good-to-have, but can learn on the job] You can get technical with how products work end-to-end You’re good at research, and know which questions to ask & answer before GTM You’re good at digging into sales & product data to ask and answer key questions You are handy with the CRM and other GTM tools for reporting, data & execution To be successful in this role: You can work with ambiguity; this will be true when launching new features and entering new markets You have a bias for action ; you don’t wait to act until everything is well-defined, and can find a balance between execution, decision and discovery. You’re AI-driven ; you’re comfortable with using AI in certain scenarios to get to outputs 5X faster You have a continuous mindset, and don’t see things as a one-time project. You try to dig deeper to ask questions , but are also numbers & metrics driven. You know how to separate bias from decisions by looking at data You are comfortable working with different teams and stakeholders What your first 120 days will look like: Within the first 30 days You’ll absorb our market data & customer conversations to gain a comprehensive understanding of our product, market & our positioning. You’ll familiarize yourself with various processes and stakeholders involved in GTM and product strategy. Within the first 60 days You’ll familiarize yourself with various working engines for product development, research & GTM. You’ll start getting deeper understanding of the key company goals and how we achieve them. Additionally, you’ll learn how various tools & people come together to execute, instrument and measure GTM. Within first 120 days You’ll get into a fluid rhythm of enabling key demand-gen plays, launching features to strengthen our positioning, and create a consistent feedback loop to faciliate positioning & product strategy alongside leadership. This will include understanding win-loss, maintaining competitor intelligence, product workflows, and persona development. Benefits: This is what our team members enjoy the most at Almabase: Strong Culture: We have a culture that we’re proud of. Read more on how our team feels about the company on Glassdoor (here). When you work at Almabase you get to work with amazing people that will help you grow to become the best version of yourself. Transparency & Trust: An environment that trusts each individuals’ ability and creativity to achieve the best outcome for the team. High levels of transparency to help you get exposure to what’s happening across the business. Great Salary & Equity: Along with competitive salaries, our top performers and leaders get stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. More than just work: One big secret to our success (shhh… this is just between us) is finding the balance between work and play. We have plenty of activities throughout the year that help build esprit de corps – whether they are intense cricket/football/basketball matches, or fun-filled music/dance/trivia/game nights.
About Almabase We are on a mission to make education affordable to everyone by helping universities & schools build better relationships with their alumni, which leads to increased donations. Democratizing quality education: Quality education is a great equalizer. When many students receive scholarships to access education because of alumni generosity they pay-it-forward when they have the capacity to do so. We derive our inspiration from actions like this Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of democratising quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building Value SaaS. Employee Wellness Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our recent WFH policies reflect this belief. Mission: Make education affordable by helping universities & schools build better relationships with alumni, leading to increased donations. Impact so far: 3 M alumni connected 450 k students impacted $25 M donations raised 54 M engagement opportunities created 32 months profitable The Opportunity As a Software Development Engineer Intern , you will work closely with our engineering team to design, build, and improve product features in a dynamic, fast-paced environment , with a strong focus on reliability, stability, and quality . This internship provides hands-on exposure to real-world engineering challenges , allowing rapid learning, building scalable systems, improving reliability, and understanding modern software development, deployment, and maintenance. We are looking to fill three SDE Intern positions , each aligned with a specialized track: Track A: Product feature development aligned with the product roadmap, including scoping, building, and iterating on customer-facing functionality Track B: Development of custom dashboards and internal tools for quarterly business reviews (QBRs), including data visualization, monitoring, and reporting Track C: Improve system reliability by identifying, debugging, and resolving complex, hard-to-detect issues and edge cases Responsibilities Build and enhance backend services, tools, and dashboards. Write clean, maintainable, and efficient code in Python & Django. Debug, troubleshoot, and resolve issues, focusing on root cause analysis. Contribute to reliability initiatives — bug fixes, monitoring, and performance improvements. Participate in code reviews, design discussions, and sprint ceremonies. Work with APIs, third-party integrations, and internal tools. Gain exposure to databases, cloud deployments, and CI/CD pipelines. Collaborate with mentors and peers to learn best practices. Document solutions and share knowledge internally. Assist in testing, deployment, and monitoring to understand end-to-end system operations. What You’ll Learn Design and implement scalable backend services using Python and Django. Write optimized database queries and understand schema design trade-offs. Troubleshoot and resolve production reliability issues. Monitor, analyze, and improve system performance, fault tolerance, and scalability. Develop and integrate with REST APIs and external services. Learn fundamentals of system design, architecture, and engineering trade-offs. Gain best practices in collaboration, code reviews, and writing high-quality code. Requirements Solid foundation in Computer Science fundamentals – data structures, algorithms, OOP. Proficiency in Python (experience with Django is a plus). Familiarity with web development concepts – REST APIs, HTTP, databases. Understanding of databases, SQL, and schema design trade-offs. Basic knowledge of CI/CD pipelines, cloud deployment, and version control systems. Ability to write clean, maintainable, and efficient code. Hands-on experience or understanding of APIs, debugging, and performance optimization. Good to Have Exposure to Vue.js / React.js or other frontend frameworks. Familiarity with Git, Docker, or cloud platforms such as AWS. Participation in open-source projects or personal coding projects. What to Expect During Your Internship First Month (Onboarding) Familiarize yourself with the company's products, infrastructure, and development environment. Complete initial training and start your first project under mentorship. Learn development processes, version control, and deployment pipelines. By the 3rd Month (Independent Contribution) Contribute to one of the internship tracks (Track A/B/C) by implementing features, dashboards, or reliability fixes. Work on projects and improving existing core system with mentor guidance. Actively participate in team discussions, applying debugging and system design concepts. By the 6th Month (Ownership & Impact) Take ownership of a feature or reliability initiative within your track. Apply lessons from debugging, database optimization, and API integration to enhance system performance. Contribute to design discussions and propose improvements to tools, monitoring, and internal processes.
The Opportunity: Almabase is looking to hire an SDR to join its growing sales team. As an integral part of the outbound strategy, the SDR will need to scale the existing business opportunities in the US market by employing a volume-driven sales approach that involves targeting specific accounts or organizations with highly targeted sales and marketing campaigns. Instead of simply pitching the solution, the SDR will be required to build rapport with prospects and stay top of mind by consistently providing value. Once a prospect has demonstrated sufficient interest and wishes to explore our solution, you will introduce them to an Account Executive (AE) who will be responsible for handling that relationship until they sign a contract. Our ideal candidate is early in their career (between 0 and 1 years of experience), confident, able to communicate clearly, and passionate about sales. Compensation As per the industry standards, plus commissions, quarterly milestone-based rewards, and a bonus for every deal of yours. We prefer that every employee also hold company equity. In this role, you will be awarded equity after 12 months based on the impact you have created. Please be aware that, in this position, you will be selling exclusively to the US market. You are expected to work during US hours, 4:30 PM to 2:00 AM IST (approximately). Responsibilities: KPIs - Number of marketing qualified leads (MQLs), sales qualified leads (SQLs), Inbound TAT ( 8hrs) Contact decision-makers at relevant universities and schools in the US using various outreach methods, including emails, phone calls, and LinkedIn. The SDR manager will provide you with the necessary accounts to handle. Your goal is to identify their pain points and help them find the ideal solution for their challenges that Almabase can address. You will also be required to handle inbound leads, nurture website visitors, and manage conference and webinar attendees, converting them into qualified leads. Use CRM (Hubspot) to maintain and report on your activity and outcome metrics. Participate in regular meetings to share learnings, progress, identify blockers, and improve performance to tap into the market strategically. You will be supported by : You will be supported with tools like Hubspot to build lists; Clay and Apollo to automate most of our account and contact enrichment process, allowing you to focus primarily on outreach and engagement. A marketing team that constantly assists with GTM plays, creates case studies, educational content, and newsletters to support your outreach. Sr. SDR/GTM Lead who will mentor you about the market and best outreach practices; help you with the cadence. What will a typical month look like? At the beginning of each month, you will work with the SDR manager to analyze the results of your outreach during the previous month and understand what worked well and what didn't. You will also learn from the results of other SDRs. You will also identify the list of institutions you will contact that month and the messaging you will use. You will typically work on engaging with approximately 300-400 institutions each quarter. On a typical day, you will spend an hour working on signal-based leads like website visitors, inbound drop-off, conference attendees, and webinar attendees. 2-3 hours calling or connecting on LinkedIn. 2 hours adding new people to your outreach, with the remaining time spent learning deeply about the market. An hour on yourself in learning AI tools/outreach methods and sharing them with your peers, and brainstorming.” Roadmap for Year 1 at Almabase : 0-2 Months : Onboarding — Get familiar with Company Culture, Processes, and People Training: Learn about the Problems we solve, the Products we sell, and the People we sell to. Ramp-Up in the 3rd week of the 1st month — You will be gradually handed accounts in batches and will begin outreach activities. 2-6 Months : Reach out to 100% of the accounts you own Build rapport with prospects, identify their challenges and pain points 6-12 Months : For accounts that have already been contacted, strategize ways to establish and expand (the easiest point of entry). Drive bottom-of-funnel conversations Join prospect-facing meetings with other SDRs in a consultative role, communicating ideas and pitching value Based on your interests and performance, we'll discuss additional responsibilities you'd like to handle and roles you'd like to grow into, depending on your needs and fit. What will make you successful in this role ? Apart from having the must-haves for any good SDR, like discipline, excellent communication skills, and being outcome-oriented, a successful SDR should have these in their repertoire: Stakeholder Mapping - finding and using account intel to map out the DM, champion, blocker, end-user(s), etc. Experimentation and Curiosity - Our top-performing reps succeed by demonstrating genuine curiosity and enthusiasm for experimenting with new outreach methods with tools like Clay, SmartLead, SendSpark, and StoryLane. Multi-Threading: Using the mentioned stakeholder map, delve deeper into an account and increase awareness of Almabase among more people, encouraging them to engage in the conversation. Delivering Delight Means consistently providing value to the account and going above and beyond what is expected. Driving urgency - Using the above tactics to push the account further down the funnel and reduce the sales cycle. Technical Knowledge: A cadence of advancement and product-oriented training will help SDRs engage with prospects as consultants. How will we set you up for success in this role ? We will provide you with detailed training to give you a head start in the world of alumni relations and educational fundraising. We'll also discuss the competitive landscape and provide you with access to hundreds of recorded conversations, emails, and existing marketing materials. Our CRM is a treasure trove :) We will provide comprehensive training and resources to learn SDR best practices in SaaS. We will provide you with a playbook of our current processes. This includes using the CRM (Hubspot), call scripts, and email templates. During the first eight weeks, you will have one-on-one calls with each person on the sales and marketing team to get to know them. You will also roleplay with the current sales team to better prepare you for the actual calls. Our audience is generally friendly and more receptive to conversations than most other industries. Building relationships is part of their job, so they're naturally more open to new relationships. You will participate in weekly, monthly, and quarterly one-on-one meetings with the SDR manager to discuss feedback and areas for improvement. in you will also receive regular mentoring from the rest of the sales team.
The Opportunity: Almabase is looking to hire a Senior SDR to join their growing sales team. As an integral part of the outbound strategy, the Senior SDR will need to uncover new business opportunities in the US K-12 market by employing a strategic sales approach that involves targeting specific accounts or organizations with personalized, highly targeted sales and marketing campaigns. Instead of simply pitching the solution, the Senior SDR will be required to build rapport with prospects and stay top of mind by consistently providing value. Once a prospect has demonstrated sufficient interest and wishes to explore our solution, you will introduce them to an Account Executive (AE) who will be responsible for handling that relationship until they sign a contract. Our ideal candidate is early in their career (between 1 and 2 years of Sales experience - Preferably 1 year of experience in SaaS), is confident, can communicate clearly, and has a passion for sales. Compensation As per the industry standards, plus commissions, quarterly milestone-based rewards, and a bonus for every closure of yours. We prefer that every employee also hold company equity. In this role, you will be awarded equity after 12 months based on the impact you have created. Please be aware that, in this position, you will be selling exclusively to the US market. You are expected to work during US hours, 4:30 PM to 2:00 AM IST (approximately). Responsibilities: KPIs - Number of sales qualified leads (SQLs), $ pipeline created. Contact decision-makers at relevant K-12 schools in the US using various outreach methods, including emails, phone calls, and LinkedIn. The SDR manager will provide you with the necessary accounts to handle. We are relatively new to this market. Your goal is to identify their pain points and help them find the ideal solution for their challenges that Almabase can address. You will also be required to handle inbound leads, nurture website visitors, and manage conference and webinar attendees, converting them into qualified leads. Use CRM (Hubspot) to maintain and report on your activity and outcome metrics. Participate in regular meetings to share learnings, progress, identify blockers, and improve performance to tap into the market strategically. You will be supported by : You will be supported with tools like Hubspot to build lists; Clay and Apollo to automate most of our account and contact enrichment process, allowing you to focus primarily on outreach and engagement. A marketing team that constantly assists with GTM plays, creates case studies, educational content, and newsletters to support your outreach. What will a typical month look like? At the beginning of each month, you will work with the SDR manager to analyze the results of your outreach during the previous month and understand what worked well and what didn't. You will also learn from the results of other SDRs. You will also identify the list of institutions you will contact that month and the messaging you will use. You will typically work on engaging with approximately 400-500 institutions each quarter. On a typical day, you will spend an hour writing and responding to emails you have received, 2-3 hours calling or connecting on LinkedIn, and 2 hours adding new people to your outreach, with the remaining time spent learning deeply about the market. You will spend at least 1 hour on yourself in learning AI tools/outreach methods and sharing them with your peers, and brainstorming.” Roadmap for Year 1 at Almabase : 0-2 Months : Onboarding — Get familiar with Company Culture, Processes, and People Training: Learn about the Problems we solve, the Products we sell, and the People we sell to. Ramp-Up in the 3rd week of the 1st month — You will be gradually handed accounts in batches and start outreach. 2-6 Months : Reach out to 100% of the accounts you own Build rapport with prospects, identify their challenges and pain points 6-12 Months : For accounts that have already been contacted, strategize ways to establish and expand (the easiest point of entry). Drive bottom-of-funnel conversations Join prospect-facing meetings with other SDRs in a consultative role, communicating ideas and pitching value Based on your interests and performance, we'll discuss additional responsibilities you'd like to handle and roles you'd like to grow into, depending on your needs and fit. What will make you successful in this role ? Apart from having the must-haves for any good SDR, like discipline, great communication skills, and being outcome-oriented, a successful Account Manager should have these in their repertoire: Stakeholder Mapping - finding and using account intel to map out the DM, champion, blocker, end-user(s), etc. Experimentation and Curiosity - Our top-performing reps succeed by demonstrating genuine curiosity and enthusiasm for experimenting with new outreach methods with tools like Clay, SmartLead, SendSpark, and StoryLane. Multi-Threading: Using the stakeholder map mentioned, dig deeper into an account and increase awareness of Almabase among more people, encouraging them to get involved in the conversation. Delivering Delight Means consistently providing value to the account and going above and beyond what is expected. Crafting Account-Centric Events/Collateral - Collaborating with Marketing to produce relevant collateral and/or experiences that showcase value. Driving urgency - Using the above tactics to push the account further down the funnel and reduce the sales cycle. Strategic Thinking: SDRs must think strategically and understand the business challenges and priorities of their target accounts. Perhaps charting out the account journey or creating a game plan/report for each account they own could make this process more intentional and proactive, rather than reactionary. Normalizing a more frequent account review? Technical Knowledge: A cadence of advancement and product-oriented training will help SDRs converse as consultants with prospects. How will we set you up for success in this role ? We will provide you with detailed training to give you a head start in the world of alumni relations and educational fundraising. We'll also discuss the competitive landscape and provide you with access to hundreds of recorded conversations, emails, and existing marketing materials. Our CRM is a treasure trove :) We will provide comprehensive training and resources to learn SDR best practices in SaaS. We will provide you with a playbook of our current processes. This includes using the CRM (Hubspot), call scripts, and email templates. During the first eight weeks, you will have one-on-one calls with each person on the sales and marketing team to get to know them. You will also roleplay with the current sales team to better prepare you for the actual calls. Our audience is generally friendly and more receptive to conversations than most other industries. Building relationships is part of their job, so they're naturally more open to new relationships. You will be involved in weekly, monthly, and quarterly one-on-one meetings with the SDR manager to discuss feedback and scope of improvement, in addition to regular mentoring from the rest of the sales team.
The Company: Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders own struggle with the lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more. We are a bootstrapped company that has grown to be a leader in the alumni software space in the US. We're slated for even faster growth on the path to becoming market leaders through a unique strategic partnership with Blackbaud (read more here & here) Our customers are universities and high schools and in most cases, we're working with staff in the alumni relations and fundraising office at these institutions. The value prop for them at a high level is simple - Engage more alumni and raise more money from them. 90%+ of our customers are from the US currently but we're starting sales in UK and Canada this year so we'll start to see some more customer regions this year. Our team is based in India and the USA. The India team is based in Bangalore and the US team is fully remote. Role Purpose A Technical Writer in Customer Education creates clear, concise, and engaging content that helps customers learn and succeed with our product. Their work goes beyond documentation ; it supports adoption, reduces support load, and empowers customers. Job Description Job Title : Technical Writer Customer Education About The Role We are looking for a Technical Writer to join our Customer Education team. You will be responsible for creating and maintaining user-friendly documentation, help articles, product guides, and educational resources that enable our customers to get the most value out of our platform. Responsibilities Write, edit, and publish product documentation (knowledge base articles, user guides, FAQs, release notes). Collaborate with product managers, engineers, and customer-facing teams to translate technical concepts into simple, clear instructions. Maintain consistency in tone, voice, and formatting across all education resources. Contribute to onboarding experiences, tutorials, and how-to guides. Review and update existing content as products evolve. (Optional) Create multimedia educational content (scripts for videos, captions, diagrams, etc.). Must Haves Proven experience as a Technical Writer, Content Writer, or similar role (experience in SaaS or education-focused teams is a plus). Excellent writing, editing, and communication skills. Ability to explain complex technical concepts in simple language. Familiarity with documentation tools (Confluence, Notion, HelpDocs, GitBook, or similar). Comfort working cross-functionally with product and support teams. Nice-to-Have Experience creating structured learning content (tutorials, course material, video scripts). Basic knowledge of UX writing, design, or instructional design. Understanding of analytics to track content effectiveness. What your first 12 months look like Months 13 During the first few months, the Technical Writer will primarily focus on creating knowledge base articles for new features, while getting comfortable with our product, tone, and documentation style Months 46 As they settle in, the focus will expand to reviewing and restructuring existing knowledge base articles to improve clarity, consistency, and overall organization. Months 79 The role will then move into experimenting with video tutorials and other content formats to complement written articles and make resources more engaging. Months 1012 Toward the end of the year, the Technical Writer will take ownership of broader content creation and standardization, ensuring our knowledge base remains accurate, accessible, and easy to maintain. Where This Role Fits Technical Writers in Customer Education will: Work on knowledge base + in-product education. Collaborate on course content (scripts for videos, structured guides). Support feature launches (release notes, product guides). Align with support enablement (reduce support tickets through strong documentation
Join Almabase as a Customer Success Associate! Help schools engage alumni & boost fundraising while growing in a fast-paced SaaS startup with great culture. Apply at https://www.almabase.com/careers?ashby_jid=0b2aea10-2fe6-4bb2-a0dd-d89b6ba680b8
The Opportunity: Almabase is looking to hire a Senior SDR to join their growing sales team. As an integral part of the outbound strategy, the Senior SDR will need to uncover new business opportunities in the US K-12 market by employing a strategic sales approach that involves targeting specific accounts or organizations with personalized, highly targeted sales and marketing campaigns. Instead of simply pitching the solution, the Senior SDR will be required to build rapport with prospects and stay top of mind by consistently providing value. Once a prospect has demonstrated sufficient interest and wishes to explore our solution, you will introduce them to an Account Executive (AE) who will be responsible for handling that relationship until they sign a contract. Our ideal candidate is early in their career (between 1 and 2 years of Sales experience - Preferably 1 year of experience in SaaS), is confident, can communicate clearly, and has a passion for sales. Compensation As per the industry standards, plus commissions, quarterly milestone-based rewards, and a bonus for every closure of yours. We prefer that every employee also hold company equity. In this role, you will be awarded equity after 12 months based on the impact you have created. Please be aware that, in this position, you will be selling exclusively to the US market. You are expected to work during US hours, 4:30 PM to 2:00 AM IST (approximately). Responsibilities: KPIs - Number of sales qualified leads (SQLs), $ pipeline created. Contact decision-makers at relevant K-12 schools in the US using various outreach methods, including emails, phone calls, and LinkedIn. The SDR manager will provide you with the necessary accounts to handle. We are relatively new to this market. Your goal is to identify their pain points and help them find the ideal solution for their challenges that Almabase can address. You will also be required to handle inbound leads, nurture website visitors, and manage conference and webinar attendees, converting them into qualified leads. Use CRM (Hubspot) to maintain and report on your activity and outcome metrics. Participate in regular meetings to share learnings, progress, identify blockers, and improve performance to tap into the market strategically. You will be supported by : You will be supported with tools like Hubspot to build lists; Clay and Apollo to automate most of our account and contact enrichment process, allowing you to focus primarily on outreach and engagement. A marketing team that constantly assists with GTM plays, creates case studies, educational content, and newsletters to support your outreach. What will a typical month look like At the beginning of each month, you will work with the SDR manager to analyze the results of your outreach during the previous month and understand what worked well and what didn't. You will also learn from the results of other SDRs. You will also identify the list of institutions you will contact that month and the messaging you will use. You will typically work on engaging with approximately 400-500 institutions each quarter. On a typical day, you will spend an hour writing and responding to emails you have received, 2-3 hours calling or connecting on LinkedIn, and 2 hours adding new people to your outreach, with the remaining time spent learning deeply about the market. You will spend at least 1 hour on yourself in learning AI tools/outreach methods and sharing them with your peers, and brainstorming. Roadmap for Year 1 at Almabase : 0-2 Months : Onboarding Get familiar with Company Culture, Processes, and People Training: Learn about the Problems we solve, the Products we sell, and the People we sell to. Ramp-Up in the 3rd week of the 1st month You will be gradually handed accounts in batches and start outreach. 2-6 Months : Reach out to 100% of the accounts you own Build rapport with prospects, identify their challenges and pain points 6-12 Months : For accounts that have already been contacted, strategize ways to establish and expand (the easiest point of entry). Drive bottom-of-funnel conversations Join prospect-facing meetings with other SDRs in a consultative role, communicating ideas and pitching value Based on your interests and performance, we'll discuss additional responsibilities you'd like to handle and roles you'd like to grow into, depending on your needs and fit. What will make you successful in this role Apart from having the must-haves for any good SDR, like discipline, great communication skills, and being outcome-oriented, a successful Account Manager should have these in their repertoire: Stakeholder Mapping - finding and using account intel to map out the DM, champion, blocker, end-user(s), etc. Experimentation and Curiosity - Our top-performing reps succeed by demonstrating genuine curiosity and enthusiasm for experimenting with new outreach methods with tools like Clay, SmartLead, SendSpark, and StoryLane. Multi-Threading: Using the stakeholder map mentioned, dig deeper into an account and increase awareness of Almabase among more people, encouraging them to get involved in the conversation. Delivering Delight Means consistently providing value to the account and going above and beyond what is expected. Crafting Account-Centric Events/Collateral - Collaborating with Marketing to produce relevant collateral and/or experiences that showcase value. Driving urgency - Using the above tactics to push the account further down the funnel and reduce the sales cycle. Strategic Thinking: SDRs must think strategically and understand the business challenges and priorities of their target accounts. Perhaps charting out the account journey or creating a game plan/report for each account they own could make this process more intentional and proactive, rather than reactionary. Normalizing a more frequent account review Technical Knowledge: A cadence of advancement and product-oriented training will help SDRs converse as consultants with prospects. How will we set you up for success in this role We will provide you with detailed training to give you a head start in the world of alumni relations and educational fundraising. We'll also discuss the competitive landscape and provide you with access to hundreds of recorded conversations, emails, and existing marketing materials. Our CRM is a treasure trove :) We will provide comprehensive training and resources to learn SDR best practices in SaaS. We will provide you with a playbook of our current processes. This includes using the CRM (Hubspot), call scripts, and email templates. During the first eight weeks, you will have one-on-one calls with each person on the sales and marketing team to get to know them. You will also roleplay with the current sales team to better prepare you for the actual calls. Our audience is generally friendly and more receptive to conversations than most other industries. Building relationships is part of their job, so they're naturally more open to new relationships. You will be involved in weekly, monthly, and quarterly one-on-one meetings with the SDR manager to discuss feedback and scope of improvement, in addition to regular mentoring from the rest of the sales team.
The Opportunity: Almabase is looking to hire an SDR to join its growing sales team. As an integral part of the outbound strategy, the SDR will need to scale the existing business opportunities in the US market by employing a volume-driven sales approach that involves targeting specific accounts or organizations with highly targeted sales and marketing campaigns. Instead of simply pitching the solution, the SDR will be required to build rapport with prospects and stay top of mind by consistently providing value. Once a prospect has demonstrated sufficient interest and wishes to explore our solution, you will introduce them to an Account Executive (AE) who will be responsible for handling that relationship until they sign a contract. Our ideal candidate is early in their career (between 0 and 1 years of experience), confident, able to communicate clearly, and passionate about sales. Compensation As per the industry standards, plus commissions, quarterly milestone-based rewards, and a bonus for every deal of yours. We prefer that every employee also hold company equity. In this role, you will be awarded equity after 12 months based on the impact you have created. Please be aware that, in this position, you will be selling exclusively to the US market. You are expected to work during US hours, 4:30 PM to 2:00 AM IST (approximately). Responsibilities: KPIs - Number of marketing qualified leads (MQLs), sales qualified leads (SQLs), Inbound TAT (?8hrs) Contact decision-makers at relevant universities and schools in the US using various outreach methods, including emails, phone calls, and LinkedIn. The SDR manager will provide you with the necessary accounts to handle. Your goal is to identify their pain points and help them find the ideal solution for their challenges that Almabase can address. You will also be required to handle inbound leads, nurture website visitors, and manage conference and webinar attendees, converting them into qualified leads. Use CRM (Hubspot) to maintain and report on your activity and outcome metrics. Participate in regular meetings to share learnings, progress, identify blockers, and improve performance to tap into the market strategically. You will be supported by : You will be supported with tools like Hubspot to build lists; Clay and Apollo to automate most of our account and contact enrichment process, allowing you to focus primarily on outreach and engagement. A marketing team that constantly assists with GTM plays, creates case studies, educational content, and newsletters to support your outreach. Sr. SDR/GTM Lead who will mentor you about the market and best outreach practices; help you with the cadence. What will a typical month look like At the beginning of each month, you will work with the SDR manager to analyze the results of your outreach during the previous month and understand what worked well and what didn't. You will also learn from the results of other SDRs. You will also identify the list of institutions you will contact that month and the messaging you will use. You will typically work on engaging with approximately 300-400 institutions each quarter. On a typical day, you will spend an hour working on signal-based leads like website visitors, inbound drop-off, conference attendees, and webinar attendees. 2-3 hours calling or connecting on LinkedIn. 2 hours adding new people to your outreach, with the remaining time spent learning deeply about the market. An hour on yourself in learning AI tools/outreach methods and sharing them with your peers, and brainstorming. Roadmap for Year 1 at Almabase : 0-2 Months : Onboarding Get familiar with Company Culture, Processes, and People Training: Learn about the Problems we solve, the Products we sell, and the People we sell to. Ramp-Up in the 3rd week of the 1st month You will be gradually handed accounts in batches and will begin outreach activities. 2-6 Months : Reach out to 100% of the accounts you own Build rapport with prospects, identify their challenges and pain points 6-12 Months : For accounts that have already been contacted, strategize ways to establish and expand (the easiest point of entry). Drive bottom-of-funnel conversations Join prospect-facing meetings with other SDRs in a consultative role, communicating ideas and pitching value Based on your interests and performance, we'll discuss additional responsibilities you'd like to handle and roles you'd like to grow into, depending on your needs and fit. What will make you successful in this role Apart from having the must-haves for any good SDR, like discipline, excellent communication skills, and being outcome-oriented, a successful SDR should have these in their repertoire: Stakeholder Mapping - finding and using account intel to map out the DM, champion, blocker, end-user(s), etc. Experimentation and Curiosity - Our top-performing reps succeed by demonstrating genuine curiosity and enthusiasm for experimenting with new outreach methods with tools like Clay, SmartLead, SendSpark, and StoryLane. Multi-Threading: Using the mentioned stakeholder map, delve deeper into an account and increase awareness of Almabase among more people, encouraging them to engage in the conversation. Delivering Delight Means consistently providing value to the account and going above and beyond what is expected. Driving urgency - Using the above tactics to push the account further down the funnel and reduce the sales cycle. Technical Knowledge: A cadence of advancement and product-oriented training will help SDRs engage with prospects as consultants. How will we set you up for success in this role We will provide you with detailed training to give you a head start in the world of alumni relations and educational fundraising. We'll also discuss the competitive landscape and provide you with access to hundreds of recorded conversations, emails, and existing marketing materials. Our CRM is a treasure trove :) We will provide comprehensive training and resources to learn SDR best practices in SaaS. We will provide you with a playbook of our current processes. This includes using the CRM (Hubspot), call scripts, and email templates. During the first eight weeks, you will have one-on-one calls with each person on the sales and marketing team to get to know them. You will also roleplay with the current sales team to better prepare you for the actual calls. Our audience is generally friendly and more receptive to conversations than most other industries. Building relationships is part of their job, so they're naturally more open to new relationships. You will participate in weekly, monthly, and quarterly one-on-one meetings with the SDR manager to discuss feedback and areas for improvement. in you will also receive regular mentoring from the rest of the sales team.