Sales & Customer Support (Voice Process)

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About the Role

Sales & Customer Service Executives

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Understand customer requirements and provide accurate information about products/services
• Achieve monthly sales targets through effective upselling and cross-selling
• Resolve customer queries, complaints, and service issues promptly
• Maintain detailed and accurate call logs and CRM records
• Follow communication scripts, standard operating procedures, and quality guidelines
• Build and maintain positive relationships with customers to ensure repeat business
• Coordinate with internal teams to ensure seamless service delivery
• Adhere to performance metrics (AHT, CSAT, Conversion Rate, etc.)

Required Skills & Qualifications

• Bachelor’s degree or equivalent
• 0–1 years of experience in sales/customer support (voice process preferred)
• Excellent verbal communication and persuasive skills (English)
• Strong problem-solving attitude and customer-centric mindset
• Ability to multitask, stay calm under pressure, and work in a target-driven environment
• Familiarity with CRM systems is an advantage
• Willingness to work in rotational shifts

What We Offer

• Competitive salary + performance-based incentives
• Extensive training and development programs
• Opportunity to grow within a fast-paced organization
• Supportive work culture and team

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