Sales & Customer Success Intern

Internship Overview

As a Sales and Customer Success Intern, your role is to support and engage with Zomunk’s users while also driving conversions and retention. You will gain hands-on experience across customer support, refund handling, and sales-focused activities like retention calls and feedback collection. This internship will expose you to how a fast-growing travel-tech startup operates, giving you the chance to directly influence user satisfaction and growth.

Key Responsibilities

Customer Success

• Provide timely and friendly support via calls, email, and social media.
• Assist users with platform navigation, account issues, and premium subscription queries.
• Handle refund-related queries with empathy and clarity, aiming to retain users wherever possible.
• Collaborate with the team to identify recurring issues and suggest improvements.

Sales & Retention

• Conduct retention calls to encourage users to continue with Zomunk Premium.
• Conduct feedback calls with premium users to gather insights and identify upsell opportunities.
• Contribute to conversions by guiding users through the value of Zomunk’s services.

Qualifications

• Strong communication skills, both written and verbal.
• Problem-solving mindset with a focus on retention and user satisfaction.
• Ability to manage and prioritise multiple tasks effectively.
• Interest in sales, customer engagement, and the travel industry (knowledge of Google Flights, Skyscanner, etc. is a plus).
• Empathetic, patient, and professional when dealing with users.
• A genuine interest in learning how to balance sales and customer success in a startup environment.

Why Join Zomunk?

• Learn directly from a fast-growing startup in the travel industry.
• Hands-on exposure to both 

  sales

   and 

  customer success

   functions.
• Real-world experience in retention, refunds, and user engagement.
• Paid internship with growth opportunities and PPO.
• Supportive and collaborative work culture.

Employment Type

Stipend:

Location