Job Overview As a Customer Success Specialist at Zomunk, your core mission is to prioritise user satisfaction and support our goal of delivering a world-class experience. You’ll serve as the voice of our brand, assisting users with queries, solving issues, and ensuring they unlock the full value of our curated international flight deals. This role goes beyond support—you’ll also shape the future of how we engage with users by creating smarter chatbot flows, improving communication processes, and managing customer-facing channels. Your ability to communicate empathetically, problem-solve creatively, and build scalable systems will be key. Key Responsibilities Provide timely, thoughtful, and friendly customer support via calls, emails, and social media DMs. Assist users with platform navigation, account troubleshooting, and Zomunk Premium subscription support. Conduct feedback calls with Premium users to understand pain points and improve satisfaction. Use your travel industry knowledge to assist users with queries about flights, routes, and curated deals. Proactively identify, investigate, and resolve recurring customer issues to ensure a seamless experience. Collaborate with internal teams to report insights, inform product improvements, and advocate for user needs. Design and optimise chatbot flows for faster query resolution. Document processes, write FAQs, create Help Center articles, and develop playbooks for improved customer self-service. Be the channel owner for all support touchpoints—ensure our tone, speed, and service levels are consistent across platforms. Contribute ideas and strategies for streamlining support processes, reducing manual work, and enhancing overall CS efficiency. Qualifications Strong communication skills—both written and verbal—with a friendly, empathetic tone. Prior experience in customer support/success roles, ideally in startups or fast-paced environments. Deep problem-solving mindset with a passion for delivering exceptional user experiences. Strong organisational skills; ability to multi-task and prioritise under pressure. Familiarity with flight search tools (Google Flights, Skyscanner, etc.) and general travel industry knowledge. Positive attitude and genuine commitment to solving customer problems thoughtfully. Why Join Zomunk? Work at the intersection of travel and tech in one of India's most exciting early-stage startups. A chance to build from 0 to 1—your input will shape how Zomunk delivers value to thousands of travellers. Competitive salary and growth opportunities. Collaborative, flexible work culture built on trust, impact, and ownership. Show more Show less

Job Overview: As a Customer Success Specialist, your role is to prioritise our users’ needs while supporting Zomunk’s mission of delivering exceptional service. You will focus on providing thoughtful and responsive customer support, resolving issues, and conducting feedback calls to enhance the overall user experience. Your travel knowledge will also be key in assisting users with flight-related queries and ensuring they get the best out of our curated deals. Key Responsibilities: Provide timely and friendly customer support via call, email and social media. Assist users with platform navigation, account issues, and premium subscription queries. Conduct feedback calls with premium users to gather insights and enhance user satisfaction. Use travel industry knowledge to answer user questions about flights, routes, and deals. Proactively address user concerns, ensuring high levels of customer happiness and retention. Collaborate with the team to report any recurring issues and suggest improvements. Qualifications: Strong communication skills, both written and verbal. Previous experience in customer support or success roles. A problem-solving mindset with a focus on user satisfaction. Ability to manage and prioritise multiple tasks effectively. Knowledge of the travel and airline industry, including flight search tools like Google Flights, Skyscanner, etc. Empathetic, patient, compassionate, considerate, and professional when dealing with users. A genuine commitment to helping customers, with a focus on providing effective solutions. Why Join Zomunk? Join a fast-growing startup in the travel industry. Competitive salary and a collaborative work culture. Show more Show less

About Zomunk Zomunk is on a mission to make international travel affordable and accessible for everyone. We scour the internet to find the cheapest flight deals, up to 70–90% off, from India to over 900 destinations around the world. Think Greece at ₹21,300 or Japan at ₹36,000, round trip. From analysing top airline options to sending curated deals directly to your inbox, we make planning your next dream vacation effortless. No more endless searches. No more overpaying. With a growing community of travellers and glowing member stories, we’re redefining the way young Indians travel, and we’re just getting started. P.S. - We’re a deal curation platform, not a booking platform. What You’ll Do Turn content ideas into scroll-stopping video content across platforms Edit videos for social media, product launches, travel storytelling, and more Bring user stories and member wins to life with engaging visual narratives Create short-form content (Reels, Shorts, TikTok) that drives engagement Collaborate with content, design, and product teams to tell better stories Handle feedback cycles and timelines with a cool head and creative lens What We’re Looking For 3–4 years of editing experience in a creative agency or digital-first brand Expertise in Adobe Premiere Pro, After Effects, DaVinci Resolve (or similar) Strong storytelling instincts with a sense of rhythm, pacing, and mood Familiarity with trends in travel content and video storytelling Basic knowledge of audio syncing, sound design, and music placement Experienced in editing for short-form content. Good sense of design and aesthetics, clean and minimal edits. A portfolio that showcases both long-form and short-form projects (Please include links—we’d love to see your work) Show more Show less