Sales Coordinator

Job Summary

We are seeking a dynamic and organized Hotel Sales Coordinator to support our sales team in driving revenue and enhancing guest experiences. The Sales Coordinator will serve as a key liaison between the sales department, other hotel departments, and clients, ensuring seamless coordination of bookings, events, and inquiries. This role requires excellent communication skills, a sales-oriented mindset, and a passion for delivering outstanding customer service.

Responsibilities

• Client Communication: Respond promptly and professionally to guest and client inquiries regarding room bookings, event spaces, and hotel services via phone, email, or in-person.
• Sales Support: Assist the sales team in generating leads, preparing proposals, contracts, and banquet event orders (BEOs), and following up with clients to secure bookings.
• Event Coordination: Coordinate logistics for meetings, events, and group bookings, including room setups, catering, audiovisual needs, and vendor arrangements to ensure flawless execution.
• Database Management: Maintain and update client databases, tracking interactions, preferences, and bookings to enhance customer satisfaction and loyalty.
• Market Research: Conduct research to identify potential clients, industry trends, and competitive offerings to inform sales strategies.
• Reporting: Prepare and maintain sales reports, tracking key performance indicators such as revenue, booking conversions, and client retention.
• Cross-Department Collaboration: Work closely with front desk, housekeeping, catering, and other departments to ensure client needs are met and events run smoothly.
• Administrative Tasks: Manage schedules, file important documents, and prepare sales-related materials such as brochures, promotional kits, and presentations.

Qualifications

• Education: High school diploma or GED required; associate’s or bachelor’s degree in hospitality, business, marketing, or a related field preferred.
• Experience: 1-2 years of experience in sales, hospitality, or an administrative role; previous hotel or event planning experience is a plus.
• Skills:
• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and knowledge of hotel management software (e.g., Delphi, Opera) is preferred.
• Customer-service oriented with a proactive and professional demeanor.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Other Requirements:
• Willingness to work flexible hours, including weekends and holidays, to meet the needs of the hospitality industry.
• Valid driver’s license may be required for occasional travel or site visits.

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person