Role & responsibilities contact for customer inquiries regarding product availability, pricing, quotations, and lead times. Maintain and update customer records, order information, and communication history in via email. Process sales orders, coordinate deliveries, and provide after-sales support to ensure customer satisfaction. Follow up with customers regarding pending outstanding payments and ensure timely collections. Track the dispatch and feedback of sample materials provided to customers. Send quotation to customer and follow up with Purchase team for pending quote Providing proper support to customers and maintaining the professional healthy relationship with Customers Update reports of Pending Order and Complete Order on daily basis. Coordinate with Account team for preparing Invoices, Weekly outstanding report Coordinate with warehouse team to dispatch the material and for Dispatch detail. Follow-up for Pending order schedule date. Dispatch Detail share on Daily Basis to Customer. Update Quotation report and Sample report on daily basis. Preferred candidate profile Excellent written and verbal communication skills. Strong organizational and time-management skills. High attention to detail, especially in order processing and follow-ups. Ability to multitask and work under pressure in a deadline-driven environment. Customer-centric mindset with a proactive approach to solving problems.

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Sales Coordinator ( Customer support)

Mumbai, Mumbai Suburban

10.0 - 20.0 yrs

INR 1 - 3 Lacs

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