Sales Consultant

Mercedes - Benz, BYD

Job Title:

Location:

Department:

Job Overview:

Sales Consultant

Key Responsibilities:

• Customer Engagement:

  Greet and assist customers in a professional and friendly manner. Identify customer needs and provide tailored vehicle recommendations based on their preferences, budget, and lifestyle.

• Product Knowledge:

  Stay up to date with product knowledge regarding the latest vehicle models, features, and pricing. Be able to explain vehicle specifications, benefits, and financing options in a clear and persuasive manner.

• Sales Process:

  Lead the entire sales process from initial inquiry to final purchase, including test drives, negotiation, and closing the sale. Ensure a seamless and positive experience for customers.

• Relationship Building:

  Build lasting relationships with customers to encourage repeat business and referrals. Follow up with leads, maintain contact with past clients, and generate new business opportunities.

• Sales Goals:

  Meet and exceed individual and team sales targets. Work with management to set realistic goals and develop strategies to achieve them.

• Financing and Documentation:

  Explain financing options to customers, assist with loan applications, and ensure all paperwork is completed accurately and efficiently.

• Inventory Management:

  Assist in maintaining accurate inventory records and ensure the showroom and vehicles are presented in a clean and attractive manner.

• Customer Satisfaction:

  Handle customer inquiries, concerns, and complaints with professionalism. Strive for the highest level of customer satisfaction and positive feedback.

Qualifications:

• Experience:

  Previous sales experience, preferably in the automobile industry, is preferred but not required. A background in retail or customer service can also be valuable.

• Communication Skills:

  Strong verbal and written communication skills. Ability to present information clearly and build rapport with customers.

• Customer Focus:

  A customer-centric approach with the ability to understand customer needs and deliver personalized solutions.

• Negotiation Skills:

  Ability to effectively negotiate prices, trade-ins, and financing options to close sales.

• Technology Proficiency:

  Comfortable using computer systems and software for managing customer data, sales tracking, and inventory.

• Team Player:

  Able to work collaboratively with other sales team members and departments to meet company goals.

• Valid Drivers License:

  Must have a valid drivers license to conduct test drives and perform other required tasks.

Preferred Skills and Attributes:

• Passion for automobiles and a deep interest in the automotive industry.
• Ability to adapt to new technologies and industry trends.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment with minimal supervision.

Compensation and Benefits:

• Competitive base salary plus commission/bonus structure based on sales performance.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on vehicles and services.
• Professional development and training opportunities.