Sales Associate

Job Description

Role & responsibilities Retail Sales Associate for Premium Lifestyle Brand Location: Bangalore Brand: MOKOBARA ROLE: Sales Associate (Retail, in-store) Were on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp. We are a direct-to-consumer- Indian brand launched in January 2020. Mokobara is headquartered in Bangalore. We are on a mission to elevate the joy of travel for people who are #goingplaces. We are obsessed with customers happiness and this is exactly what we are looking for in our customer support team members. Go the extra mile to help our customers as much as possible, wherever possible! Strategic Priorities: CustomerService/Satisfaction ProcessExecution as per SOP's Achieving Individual Revenue Targets for Department/Category of the Store. DriveProfitability through product knowledge and cross-selling/up-selling skills achievement and in coordination with Store Managers. Engagingwith customers, highlighting promotions, responding to customer inquiries, visual merchandising, managing inventory, carrying out transactions, and guiding customers throughout the buying process. Responsibilities: SalesDriven mindset with best learning ability and skill development and discipline. Ensuringconsistent delivery of high-quality customer service as per the company standards in all areas of operations. EnsuringCustomer Satisfaction and executing action plans to improve the customer satisfaction. Addressingandresolving all points of concerns of customers in a timely manner to avoid any delays/issues during store operations. Monitoring stock and coordinating with store managers to ensure availability of stocks at all times. GoodUnderstanding of sales principal and customer service practices, solid communication and interpersonal skills Ability to work as part of a team and take initiative independent of direct supervision Engagingwith customers and suggesting required Products and Services by building knowledge of Products and Services to build loyalty driven sales, enhancing knowledge of customers to build product Experience. Positive attitude, pleasant personality and good self confidence Cashiering & Controls: Handlecash,credit or other transactions with customers on POS or mobile app collect payments ensure the collection matches as per POS daily transaction Issuechange, receipts, refunds; Redeem vouchers and coupons as per SOP. Handlingofpetty Cash and recording in the system with the help from Store Manager Handlingreturns customers and checking to see if items are damaged or not and using proper SOP channels accordingly Preferred candidate profile