Sales Associate

As a Sales Associate at Lenskart, your role is crucial in providing the best customer experience by delivering high standards of selling services to Lenskart customers. You will play a pivotal role in driving the store's revenue achievement. **Key Responsibilities:** - **Customer focus:** - Greet and welcome all walk-in customers, guide them towards the clinic, and promote the free eye check-up - Participate in stock takes, maintain sales floor standards, and handle other day-to-day tasks - Possess a basic understanding of the POS system to ensure effective transaction processing - Dedicate yourself to customer satisfaction and go above and beyond to resolve any customer concerns - **Product Recommendation:** - Utilize information from the Optometrist and customers to present an optimal selection of products - Understand unstated customer needs, ask relevant questions, and pitch recommended solutions at the right time - **Achieving sales targets & SOP Adherence:** - Achieve assigned targets for sales, eye-test conversion, and returns while following SOPs diligently - Coordinate with customers for product pick up post-sale and address any communication from the warehouse - **Store upkeep & Maintenance:** - Verify the accuracy of lenses fitted before handing over products to customers - Understand reasons for returns and strive to resolve issues to control return percentage - Maintain Lenskart standards of hygiene in the store by regularly cleaning overall displays, frames, instruments, and store equipment - Ensure security of all Lenskart equipment, prevent shortage of stock units, and minimize damage in the store **Personal Attributes & Competencies:** - Minimum qualification of Graduation - Minimum 1-year experience in any sales role (Except tele-sales) - Ability to build rapport and trusting relationships with customers - Clear articulation and active listening skills - Adaptability to changing environments and willingness to learn - Proactive task ownership, result-orientation, and customer-orientation - Strong multitasking and organizational skills based on priority Lenskart is India's fastest growing eyewear company with a mission to provide vision to India. Backed by IDG Ventures, Unilazer Ventures, and TPG Capital, Lenskart offers prescription eyewear, branded contact lenses, and sunglasses tailored to customers" eye powers. Join Lenskart to be a part of this dynamic team dedicated to delivering exceptional customer service and driving sales growth.,