Sales and Support Executive

Location: Adyar, Chennai

Working Days: 6 days -Mon to Sat

Timing: 09:30am to 6:30pm

Level Up Your Career with Us

Are you passionate about gaming? Do you love helping others navigate the gaming universe? If you're a customer support wizard with a knack for problem-solving and a love for all things gaming, we want YOU on our team!

Your Mission is to be:

Roles & Responsibilities

• Support Customers Across Channels: Handle customer questions through phone, email, or chat. Help them with product, service, and order-related queries in a friendly and professional way.
• Solve Technical Issues: Guide customers with problems related to gaming consoles, games, or accessories. Use your product knowledge to troubleshoot and offer the best solutions.
• Work with Other Teams: Coordinate with the sales and logistics teams to ensure smooth deliveries and resolve any order issues quickly.
• Keep Accurate Records: Update customer details, issues, and feedback in the CRM system to help the team improve overall service.
• Help Improve Processes: Share useful feedback, highlight major issues, and help us make customer support better and more efficient.

You’re probably a match if you have:

Required Qualifications

• Experience: Minimum of 1 year in a customer support or sales support role, ideally in the gaming or tech industry.
• Communication Skills: Fluency in English and proficiency in Hindi are mandatory, as you'll be expected to communicate effectively across multiple channels!
• Cool Under Pressure: Challenging customer situations? No problem—you stay calm, composed, and find the right solution every time.
• Tech-Savvy: You know your way around customer support software, CRM systems, and ticketing tools like a pro.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Application Question(s):

• Are you willing to commute to the office location?
• What is your current/previous salary package?
• what is your expected salary package?

Language:

• Hindi (Required)

Work Location: In person