Sales and Customer Support Specialist

Job description:

Who We Are: At Mr n Mrs Pet, we’re India’s largest pet sourcing platform, bringing joy to pet lovers by connecting them with their perfect pets! Whether it’s playful pups, curious kitties, or little pocket-sized animals, we make it our mission to make pet parenting easy and fun. As we grow, we need a Sales and Customer Support Specialist who’s excited to help customers, drive sales, and make a big impact. Are you ready to be a part of our paw-some team?

What You’ll Do:

• Assist Customers: Help customers pick the perfect pet by understanding their needs, preferences, and lifestyle.
• Drive Sales: Achieve and exceed sales targets by recommending the best pets and pet-related products.
• Customer Support: Handle inquiries and provide stellar support via calls, chats, and emails. Ensure every customer has a positive experience with us.
• Relationship Building: Build strong relationships with customers and follow up to ensure satisfaction, loyalty, and future purchases.
• Problem Solving: Address customer issues promptly and find creative solutions with a smile (even through a screen).
• Organize & Update: Keep customer records up to date and track progress, ensuring timely follow-ups and data accuracy.

What We’re Looking For:

• Experience: At least 6 months to 3 years in sales or customer support.
• Skills: Excellent communication skills – whether you’re chatting on the phone or writing an email, you connect easily with people.
• Tech-Savvy: Comfortable with computers, CRM software, and open to learning new tools.
• Attitude: A positive and friendly approach to customers with the ability to work efficiently in a fast-paced environment.
• Education: High school diploma or equivalent, and bonus points for additional college coursework or certifications.

Why You’ll Love It Here:

• Fun and Creative Team: Our departments are made up of passionate people who love working together. We encourage fresh ideas and creative approaches to problem-solving.
• Growth and Learning Opportunities: As we grow, you grow! There’s plenty of room for you to learn new skills, take on new challenges, and advance your career with us.
• Make an Impact: Your role will directly help pet owners find their new best friends and make their lives better. Plus, you get to work in an industry you can feel good about!
• Amazing Culture: We work hard, but we have fun too! A supportive, friendly environment where you’ll feel right at home.

Work Schedule:

• Working Days: 6 days a week with rotational offs.
• Shifts: Rotational shifts (no night shifts).

Ready to Join Us?If you love pets, are passionate about customer service, and want to be part of a fast-growing, creative team, we want to hear from you! Apply now and start your journey with Mr n Mrs Pet. Let’s make the world a better place, one pet at a time!

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Application Question(s):

• Are you open for full-time in-office role in Jaipur (8.5 hrs/day)? If yes, Reply: My name is [Your Name], I`m comfortable with Jaipur & full-time. I love dogs, esp. [Breed].
• Have you ever helped someone in your life? If yes, please explain how you helped them. (You may use AI to frame your reply, but it should sound genuine and real.)
• What made you choose this profile, and what skills or strengths do you think you can bring to our team?

Work Location: In person